Very happy with your service , helpful staff and good to be able to speak on the phone ! Unfortunately in the Autumn of 2025 I had to cancel my holiday, after I had gathered all the relevant informa... See more
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See what reviewers are saying
I've now used Flexicover for my travel insurance twice and have been very happy with their service. They were able to cover all of my pre-existing medical conditions at a reasonable price, which gave... See more
Flexicover is my go-to insurer for travel insurance. Quick and easy to arrange cover with them as you prepare your future travel plans or need to quickly put cover inplace for an urgent journey abro... See more
This will be the 5th time we've used this insurance when going abroad over the last 10 years. We have had a medical event whilst in Spain and it was fully covered and efficiently dealt with, hence we... See more
Company details
About Flexicover Travel Insurance
Written by the company
Flexicover is one of the UK’s leading travel insurance providers. We have made customer satisfaction and value for money our main focus and pride ourselves on providing a quick, efficient and uncomplicated service. We believe choosing the right holiday insurance is just as important as choosing the right holiday destination. That’s why we provide a wide range of policies, so you can pick the most appropriate insurance cover to suit your needs.
Why choose Flexicover?
Written by the company
- Benefits of Choosing Flexicover
- - 24/7 Emergency Medical Helpline - 100+ Activities Covered As Standard - Up to £10m Medical Cover Per Person - Up to £5,000 Cancellation Cover Per Person
- Featured in the Which? Best Rate Tables
- To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Call Centre
- Our friendly customer service team is ready to assist! If you have any questions or would like to speak with someone directly, feel free to give us a call at 0333 005 1071. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- www.flexicover.co.uk
Flexicover Travel Insurance
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent price
19 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The person said she could not help with…
The person said she could not help with my enquiry!
7 November 2025
Reply from Flexicover Travel Insurance
Hi Marian,
Thank you for taking the time to leave us a review and I am sorry to learn our team were not able to assist you.
We have sent you an email to discuss this further.
Kind regards,
Claire
Flexicover Team
Ease security
13 November 2025
WOW AVOID if you have any illness
WOW AVOID if you have any illness
So i have a low grade glioma brain tumour. Never had treatment - not so much as a swig of medicine.
Spent the normal 30 minutes on the phone to be declined for insurance by a company advertising that they cover people with illness.
Amazing
AVOID do not waste your time
7 November 2025
Unprompted review
Reply from Flexicover Travel Insurance
Hi Sarah,
Thank you for taking the time to leave us a review and I am sorry to learn we were unable to offer you a quote on this occasion.
If you would please send us an email to responses@tifgroup.co.uk, providing your full name, DOB and post code, we can look into this further for you.
Kind regards,
Adey
Flexicover Team
Quick and easy to understand
Quick and easy to understand and navigate the website in order to enter and update our insurance details.
We have some medical issues, so confirming all the required info can sometimes be frustrating and time consuming
29 September 2025
Frankfurters
An easy application, extensive cover for an excellent price. As of yet, have not needed to claim, grateful for that. I feel confident that I had to, I would receive value for money.
22 August 2025
Good customer service support
I made an error with dates of travel to France. I only realised when I got an email from Flexicover welcoming me home. I contacted customer services with not much hope of correcting my error. With proof of travel it was sorted quickly. Good to know they will do this.
10 September 2025
Unprompted review
easy transaction fair price of cover
9 September 2025
Happy traveller
Easy to purchase on line.
Hard copies of documents posted to me as requested very promptly.
12 September 2025
Great affordable travel cover
Great affordable travel cover, review from a returning customer.
1 September 2025
These guys used to be really good but…
These guys used to be really good but now they are impossible to get hold of on the phone and the website has glitches. Makes you worry what would happen if you needed to make a claim.
5 September 2025
Unprompted review
Reply from Flexicover Travel Insurance
Hi Chris,
Thank you for taking the time to leave us a review and I am sorry to learn you have had trouble contacting us.
We would be happy to arrange a call back and a convenient time for yourself; if you could please email us on responses@tifgroup.co.uk and provide your full name, contact telephone number and preferred time, we will arrange for this to be completed.
Kind regards,
Claire
Flexicover Team
very helpful and sorted the issue out…
very helpful and sorted the issue out in no time at all, although still not receiving the info to my email.
14 July 2025
Absolute joke don’t go with these at…
Absolute joke don’t go with these at all. I’ve been travelling had to put a claim in they don’t even read half of the stuff that you sent them. You’re resending them over and over again they don’t even understand the importance of someone’s liberty at a stand!
27 July 2025
Reply from Flexicover Travel Insurance
Hi Priya,
Thank you for taking the time to leave us a review and I am sorry to learn you are unhappy with your claim process.
The claims are handled by the insurer of the policy Collinson Insurance, which is a trading name of Astrenska Insurance Limited.
We have contacted the claims team on your behalf to review the claim.
Kind regards,
Claire
Flexicover Team
Always use flexi cover easy to use and…
Always use flexi cover easy to use and great price
21 July 2025
Straightforward and efficient.
22 July 2025
Always easy to use
21 July 2025
Easy to find the cover I needed
Quick & easy to find the cover I needed. Good choice of cover & competitive price.
17 June 2025
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