Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more
Company replied
Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience
Company replied
Allan was super helpful on the phone and via live chat! The website wouldn't allow me to add a message to my flower order, but I was able to add one after the fact via live chat. I will update this... See more
Company replied
3.2
Average
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful Experience & Outstanding Service service was…
Chand’s customer service was exceptional from start to finish. They were responsive, attentive, and made the entire ordering process seamless. The flowers were beautifully arranged and delivered exactly as promised. Overall, the experience with the company was smooth and professional, I’ll definitely be ordering again.
12 February 2026
Unprompted review
Reply from Fleur Quebec
Hello,
Thank you so much for your kind feedback
Adress problem
The service I received to solve the problem writing the adress was amazing and fast.
Thank you so much.
12 February 2026
Unprompted review
Reply from Fleur Quebec
Hello,
Thank you so much for your kind feedback
Amazing flowers
1 February 2026
Unprompted review
Reply from Fleur Quebec
Hello,
Thank you so much for your kind feedback
Gerald did a great job
Gerald did a great job and helped me with exactly what I needed.
11 February 2026
Unprompted review
Reply from Fleur Quebec
Hello,
Thank you so much for your kind feedback
Very bad service 😡
Very bad service 😡, I was looking to do an order, the billing address was the same as the mailing address, I was looking to change it, I didn't press the button to order, I was just preparing it, and it went through without pressing order. I called right away, the agent was hanging the phone. I asked to change the shipping address, after calling about 10 times, they couldn't help. They say they cannot change anything, I asked for a cancellation, also impossible. I was so mad. I sent many emails asking to change the address, I received an email saying they don't do modifications and order was in process. This is very bad service, I lost my money and I am sending myself flowers... Stay away from that company, behind it is Bloomex. This is my ref number ending with 4006.
8 February 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re sorry to hear about your experience and understand your frustration. To properly review what happened, could you please provide your order number? This will allow us to investigate the situation in detail.
You may contact us directly so we can assist you further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
The tropical arrangement was just ok
The tropical arrangement was ok, seemed pretty small for the money. Some of the plant leaves were bent.
6 February 2026
Unprompted review
Reply from Fleur Quebec
Hello,
Thank you for your feedback. We’re sorry to hear the arrangement did not fully meet your expectations and that some leaves were bent. We would like the opportunity to review your order and look into this further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
I ordered flowers for a funeral
I ordered flowers for a funeral, I paid for the biggest size 124$ plus tax. When the family received it they sent me a photo and it didn't look like the ones on the photos. I sent an email but I haven't received any comment from this company 2 weeks later...
25 January 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re sorry to hear that the arrangement did not meet your expectations, especially for such an important occasion. It appears there may have been a misunderstanding regarding the selected size or presentation.
Please contact us directly so we can review your order and investigate this matter further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Quick deliver, beautiful flowers
Flowers were delivered within hours. And they were as beautiful as pictured. Thank you.
5 February 2026
Unprompted review
Reply from Fleur Quebec
Hello,
Thank you so much for your kind feedback 🌸 We’re happy to hear the flowers arrived quickly and were just as beautiful as pictured. We truly appreciate your support!
Garbage company, stay away!!
Absolut fraud!!!!!! I did an order online for my mom birthday. Delivery should have been done on Monday. Monday i received an email saying that delivery will be on Tuesday. I send an email saying that it was unacceptable, i wanted to cancel my order because they are unable to deliver on time. They never responded to me so i called them and i was not able to speak with someone. Should have red their reviews before ordering.
Do yourself a flavor; DO NOT ORDER FROM THIS CRAPPY WEBSITE ( FLEUR QUÉBEC). Better to encourage our local fleurist.
1 February 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re sorry to hear about your experience and understand how disappointing this must have been, especially for a birthday delivery. It appears there may have been a misunderstanding regarding the delivery timing and cancellation request.
Please contact us directly so we can review your order in detail and look into this matter further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Flowers for our daughter.
Easy to order and very quick delivery. Lovely arrangement.
31 January 2026
Unprompted review
Reply from Fleur Quebec
Hello,
Thank you for your kind words 🌸 We’re so glad ordering was easy and that the arrangement and delivery met your expectations. We appreciate your support!
Worse company EVER
I ordered flowers for my sister who just lost her husband.
They delivered to her house and left the flowers at -22 degre Celsius.
My sister got home with dead flowers.FROZEN.
They asked a picture of the flowers to maybe get a store credit.
Who would call a sad widow and ask to take a picture and send to me?
What kind of company is this?
I DO NOT RECOMEND THIS COMPANY EVER ,SHAME
30 January 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We are truly sorry to hear about your experience, especially given the circumstances. We understand how sensitive this situation is and how upsetting this must have been. It appears there may have been a misunderstanding regarding the delivery conditions and follow-up process.
Please contact us directly so we can review your order in detail and look into this matter further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Reply from Fleur Quebec
Hello,
Thank you for your kind words! We’re so glad the same-day delivery went smoothly and that your friend loved the flowers. We truly appreciate your support 🌸
The bunch of flowers which was sent
The bunch of flowers which was sent, didn't look like at all the bunch shown on the site. I chose the biggest one and it was a very small, ridiculous one. I am very disappointed and I won't advise your company.
3 January 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re sorry to hear that the arrangement did not match your expectations and that you were disappointed with the size received. This is not the experience we want for our customers.
Please contact us so we can review your order and look into this further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Bad Customer Support
I bought a big arrangement, and I received what appeared to be a small one. I wrote them an email to try to figure out what went wrong, and they never replied.
They also printed the congratulatory note that I wrote on the side, on the back of a marketing flyer....
22 January 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re very sorry for your experience and for the disappointment caused by the arrangement size, the note presentation, and the lack of response. This is not the level of service we aim to provide. Please contact us so we can review your order and assist you further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Reply from Fleur Quebec
Thank you so much for your kind words! We’re delighted to hear that you found our service and communication to be perfect. We truly appreciate your support and look forward to serving you again soon. 🌸
So easy to order but hard to chose with…
So easy to order but hard to chose with the large selection!
26 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words! We’re delighted to hear that you found our service and communication to be perfect. We truly appreciate your support and look forward to serving you again soon. 🌸
Beautiful flowers on time delivery very…
Beautiful flowers on time delivery very happy with everything
16 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback!
Birthday Gift for Daughter
I ordered a birthday gift from Bloomex Canada and it arrived on time and well presented. I’ve been using Bloomex services for years and they’ve consistently made online gifting convenient and stress-free.
17 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that placing your orders is quick and easy. We appreciate your support and look forward to serving you again.
My orders are quick and easy to…
My orders are quick and easy to complete.
15 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that placing your orders is quick and easy. We appreciate your support and look forward to serving you again.
Efficient and Stress Free
Easy to order for a friend in the hospital. They frightened her day and looked just like the picture of line. No issues or concerns and a great price.
20 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words! We’re truly happy to hear that ordering was easy and that the flowers arrived just as pictured. Knowing they helped brighten your friend’s day in the hospital means a lot to us. We appreciate your trust and look forward to helping you again in the future.
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