Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more
Company replied
Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience
Company replied
Thank you so much Daisy for updating the billing address on my order. You made the process absolutely seamless and flawless. Thank you for being an excellent CSR, and taking care of customers as the... See more
Company replied
3.1
Average
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worse company EVER
I ordered flowers for my sister who just lost her husband.
They delivered to her house and left the flowers at -22 degre Celsius.
My sister got home with dead flowers.FROZEN.
They asked a picture of the flowers to maybe get a store credit.
Who would call a sad widow and ask to take a picture and send to me?
What kind of company is this?
I DO NOT RECOMEND THIS COMPANY EVER ,SHAME
30 January 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We are truly sorry to hear about your experience, especially given the circumstances. We understand how sensitive this situation is and how upsetting this must have been. It appears there may have been a misunderstanding regarding the delivery conditions and follow-up process.
Please contact us directly so we can review your order in detail and look into this matter further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Reply from Fleur Quebec
Hello,
Thank you for your kind words! We’re so glad the same-day delivery went smoothly and that your friend loved the flowers. We truly appreciate your support 🌸
The bunch of flowers which was sent
The bunch of flowers which was sent, didn't look like at all the bunch shown on the site. I chose the biggest one and it was a very small, ridiculous one. I am very disappointed and I won't advise your company.
3 January 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re sorry to hear that the arrangement did not match your expectations and that you were disappointed with the size received. This is not the experience we want for our customers.
Please contact us so we can review your order and look into this further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Bad Customer Support
I bought a big arrangement, and I received what appeared to be a small one. I wrote them an email to try to figure out what went wrong, and they never replied.
They also printed the congratulatory note that I wrote on the side, on the back of a marketing flyer....
22 January 2026
Unprompted review
Reply from Fleur Quebec
Hello,
We’re very sorry for your experience and for the disappointment caused by the arrangement size, the note presentation, and the lack of response. This is not the level of service we aim to provide. Please contact us so we can review your order and assist you further.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Reply from Fleur Quebec
Thank you so much for your kind words! We’re delighted to hear that you found our service and communication to be perfect. We truly appreciate your support and look forward to serving you again soon. 🌸
So easy to order but hard to chose with…
So easy to order but hard to chose with the large selection!
26 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words! We’re delighted to hear that you found our service and communication to be perfect. We truly appreciate your support and look forward to serving you again soon. 🌸
Beautiful flowers on time delivery very…
Beautiful flowers on time delivery very happy with everything
16 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback!
Birthday Gift for Daughter
I ordered a birthday gift from Bloomex Canada and it arrived on time and well presented. I’ve been using Bloomex services for years and they’ve consistently made online gifting convenient and stress-free.
17 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that placing your orders is quick and easy. We appreciate your support and look forward to serving you again.
My orders are quick and easy to…
My orders are quick and easy to complete.
15 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that placing your orders is quick and easy. We appreciate your support and look forward to serving you again.
Efficient and Stress Free
Easy to order for a friend in the hospital. They frightened her day and looked just like the picture of line. No issues or concerns and a great price.
20 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words! We’re truly happy to hear that ordering was easy and that the flowers arrived just as pictured. Knowing they helped brighten your friend’s day in the hospital means a lot to us. We appreciate your trust and look forward to helping you again in the future.
Reply from Fleur Quebec
Thank you! We’re happy to hear you found our service helpful and responsive.
My order was not delivered at the good date
My order was not delivered to the good date. I asked the delivery for the 23rd the date of the anniversary of my sister and it was done on the 25th.
23 October 2025
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear that your order was not delivered on the intended date. It seems there may have been a misunderstanding or issue with the delivery details. At Fleur Québec, ensuring high-quality flowers and client satisfaction is always a top priority.
We kindly invite you to contact our support team directly so we can review your order in detail and discuss a tailored solution.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Important delivery for a 25th birthday
Important delivery for a 25th birthday, got an e-mail at 3pm to advise me wouldn't be delivered until the following day of the original delivery date. On phone for 1:30 hours before I was able to speak to someone. Awful.
19 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for bringing this to our attention. We understand how important timely delivery can be for a special occasion such as a 25th birthday, and it appears there may have been some confusion regarding the delivery timing or order details. Providing premium New Zealand flowers and a reliable experience is very important to us, and we would appreciate the opportunity to review this matter more closely.
We kindly invite you to contact our support team directly so we can investigate further and discuss a tailored solution with you.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Happy Customer
I have ordered from Bloomex multiple times and have never had an issue. Flowers have always been beautiful, delivery has never been an issue, and I love the abundance of options and prices.
16 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your continued trust and loyalty! We’re delighted to hear that your experiences with us have consistently been positive—from the quality of our flowers to reliable delivery and our wide range of options. Your kind words truly mean a lot to us, and we look forward to serving you again.
Fleur Quebec provided an excellent experience!
Fleur Quebec provided an excellent experience when searching for a gift basket needed to deliver to a very important friend and client. Their website was easy to use and the communication process was excellent. I highly recommend Fleur Quebec for ALL your flower and gift basket needs.
2 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you very much for your wonderful recommendation! We’re thrilled to hear that you had an excellent experience and found our website easy to use, along with clear and effective communication. It truly means a lot to us that you trusted Fleur Québec for such an important gift. We look forward to serving you again for all your flower and gift basket needs.
Fixed issue
Although it took a while for a response.Sheh was able to help me with making things right. Thank you
16 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you for your feedback! We’re glad to hear that Sheh was able to assist and help make things right. We appreciate your patience and look forward to serving you again in the future.
Great service!
16 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you! We’re happy to hear you found our service helpful and responsive.
Customer service second to none!!
A few issues with delivery but Bloomex reached out and made everything right!! There has been great communication and support throughout my ordeal. I cannot complain about the customer service representatives as every one of them have been under standing, caring, respectful and supportive each time I reached out! Very pleased with the end result!!
22 December 2025
Unprompted review
Reply from Fleur Quebec
Thank you for sharing your feedback. We’re very sorry to hear that your first experience with us was disappointing. It seems there may have been a misunderstanding or issue regarding your order details. At Fleur Québec, ensuring high-quality flowers and client satisfaction is always our top priority.
We invite you to contact our support team directly so we can investigate your experience in more detail and discuss a tailored solution.
📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com
Able to acquire the perfect flowers for…
Able to acquire the perfect flowers for my niece's birth. So thankful for the quality and price really makes the experience you know.
14 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your kind words! We’re delighted to hear that you found the perfect flowers for your niece’s birth and that the quality and price made the experience enjoyable. We truly appreciate your support and look forward to serving you again!
Finally great customer service
I’ve been dealing with this issue for over a week, and I appreciate your assistance. Once I joined the live chat with Sam, what had taken more than seven days to resolve was settled in under nine minutes.
I also want to acknowledge Derek, the customer service agent who initially referred me to the live chat. He took the time to identify that my emails weren’t reaching the company for some reason.
Derek documented everything to help Sam provide the quickest service possible.
Thank you for going above and beyond to ensure my satisfaction. I truly appreciate it!
I will say the the other customer service agents probably need to be updated on proper procedure to refer clients to alternate communication needs to get issues resolved quickly
. Thank you
13 January 2026
Unprompted review
Reply from Fleur Quebec
Thank you so much for your review! We’re always happy to help and respond as quickly as possible. Your feedback means a lot to us.
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