Fleur Quebec Reviews 511

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being helpful, professional, and efficient in resolving issues. Many people appreciate the ease of the ordering process and the timely delivery of products that often meet or exceed expectations, with some noting the beauty and freshness of the flowers received. However, some people were dissatisfied with the delivery service, citing instances of late deliveries, incorrect addresses, or items arriving frozen or damaged. There are also concerns about the product not matching the online description, with some customers receiving smaller or different arrangements than ordered. Additionally, a few reviewers experienced issues with the ordering process itself, such as credit card problems or unexpected order placements.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast and reliable... See more

Order

Consumers have mixed experiences regarding their orders. Many report issues such as delayed or undelivered... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the beautiful flowers, great... See more

Service

Users describe ambiguous interactions with service. Many reviewers praise the quick, efficient, and friendly... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more

Company replied

Rated 3 out of 5 stars

The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more

Company replied

Rated 4 out of 5 stars

Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience

Company replied

Rated 4 out of 5 stars

Allan was super helpful on the phone and via live chat! The website wouldn't allow me to add a message to my flower order, but I was able to add one after the fact via live chat. I will update this... See more

Company replied


3.2

Average

TrustScore 3 out of 5

511 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Médiocre de bout en bout

J'ai commandé un bouquet de fleurs mixtes, en format large..commande qui est revenue à 80$. Quand j'ai reçu la boîte...je me doutais qu'il y avais un problème, car elle étais super légère. En ouvrant..wow...maximum 10 fleurs...mini bouquet...même pas les fleurs que la photo montrait...du vrai vol! J'aurais pu acheter 1 bouquet au jean coutu, plus fourni et pour le quart du prix. Des vrais arnaqueurs...j'ai écrit à leur service à la clientèle...et surprise...aucune réponse.... fraudeurs !

5 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Bonjour,
Nous sommes désolés d’apprendre que le bouquet reçu n’a pas répondu à vos attentes en termes de taille et de composition. Il semble qu’il y ait eu une confusion concernant l’option choisie et la préparation de la commande.

Nous vous invitons à nous contacter directement afin que nous puissions vérifier votre dossier en détail et faire le suivi nécessaire.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 4 out of 5 stars

All flowers healthy and beautiful

All flowers healthy and beautiful, but delivery guy would not bring them up to our apartment.

8 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your feedback 🌸 We’re glad to hear the flowers were healthy and beautiful. We also appreciate your comment regarding the delivery, and we will take it into consideration to improve our service.

Rated 1 out of 5 stars

One of the worst services ive ever…

One of the worst services ive ever dealt with they almost never deliver they pretend to pack stuff up but i know 5 people who ordered in the last 2months never got anything this has to be investigated seems like money laundering dosgusting service honestly stealing from hard working people stay FAR from these thieves.

10 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear about your concerns and that your experience did not meet your expectations. We would like the opportunity to review the situation and better understand what happened.

Please contact us directly so we can look into this matter further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Very quick delivery with great quality…

Very quick delivery with great quality flowers!

25 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re glad to hear the delivery was quick and that you were happy with the quality of the flowers. We truly appreciate your support!

Rated 5 out of 5 stars

The delivery was fast and the person…

The delivery was fast and the person was extremely polite. 5/5 for sure

27 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re happy to hear the delivery was fast and that our driver provided polite service. We truly appreciate your support!

Rated 1 out of 5 stars

Delivery was a disaster

Delivery was a disaster. The day selected wasn't respected. I got an email saying the flowers were delivered when I had receive nothing. I tried multiple time communicating when them and got a pre-made reply telling me the flowers were delivered. Only to get multiple call the next day from the delivery guy saying he had took the flower home and I had to go get them myself. I will never order from here ever again and I beg everyone one wanting to do business with them to not do so and their associated company Bloomex. Always a disaster with them.

12 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear about your experience and the confusion regarding the delivery and notifications. It appears there may have been an issue with the delivery process and follow-up communication.

Please contact us directly so we can review your order in detail and investigate this matter further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Great option for flowers delivery

We have used Bloomex services for multiple occasions, whether it was for condoleances flowers, feel better flowers, and have always had a good experience. They have delivered the flowers always in a timely manner, making sure the person was there to receive it, and sending notifications to make sure I would know when it was delivered. Totally recommend their services.

4 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your lovely feedback 🎈 We’re delighted to hear the ordering process was easy!

Rated 5 out of 5 stars

Balloon bouquet for Grandma!

Ordering a bouquet of balloons for my grandma was easy and clear on the website. The morning delivery arrived as I had hoped - the driver followed the instructions for delivering to a local senior residence. The balloon bouquet made my grandmother’s place extra warm and cheerful for her special day. Thank you!

3 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your lovely feedback 🎈 We’re delighted to hear the ordering process was easy and that the delivery went smoothly. It’s wonderful to know the balloon bouquet helped make your grandmother’s special day even more cheerful!

Rated 2 out of 5 stars

He did not get the right box

He did not get the right box. It was not what I ordered.

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the box received did not match what you ordered. It appears there may have been a confusion during the preparation of your order.

Please contact us directly so we can review your order in detail and investigate further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 1 out of 5 stars

False advertising

False advertising, not delivering on time, change in delivery without approval. Rebate not applicable. Very disappointed.

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your experience did not meet your expectations. It appears there may have been a confusion regarding the delivery timing, the order update, and the rebate conditions.

Please contact us directly so we can review your order in detail and follow up accordingly.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers, great delivery at a great price. Very happy with my purchase.

Thanks for making her day special!!!

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 1 out of 5 stars

They didn’t deliver as it was promised

They didn’t deliver as it was promised. Plus the bouquet that my mother received doesn’t represent what I saw on the website.

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the delivery did not occur as expected and that the bouquet did not match what was shown on our website. It appears there may have been a confusion regarding the delivery timing and the selected arrangement.

Please contact us directly so we can review your order in detail and investigate further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Great service

Great service! Beautiful flowers and overall great experience!!! Highly recommend!!

6 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

I booked a gift from the GTA for my…

I booked a gift from the GTA for my husband in Calgary, and he absolutely loved it! The presentation was beautiful, everything looked fresh, and it arrived right on time. Because of that wonderful experience, I decided to use **Bloomex** again today to send a gift to my sister-in-law in Australia and she loved hers as well!

I’ll be honest, I was a bit worried after seeing some negative reviews online, but I decided to go ahead anyway. I’m so glad I did because they completely proved my doubts wrong. The delivery was quick, the package arrived in perfect condition, and everything was neatly and securely packaged with no damage at all.

What also stood out to me was their customer service. The support team on phone call and the chat box was amazing, very responsive, helpful, and reassuring. They answered my questions politely and made me feel confident about my order.

The quality was great, the items were exactly as described, and the value for the price was worth it. Both gifts made my loved ones genuinely happy.

From my experience, Bloomex has been reliable for both deliveries within Canada and internationally. If you’re considering ordering, I would definitely say give them a try, you won’t regret it!

14 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

I ordered flowers for my friend whose…

I ordered flowers for my friend whose mom had passed away / I ordered in the morning and she received the flowers in the afternoon / very good service and a very nice arrangement
Thank you
Linda Pauls

6 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

The flowers were beautiful

The flowers were beautiful. Well presented as per website. Delivered on time. Thank you to the florist.

11 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service
Delivery on Time
Flower Arrangements Beautiful
Good Prices

12 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

The website is easy and love the…

The website is easy and love the variety. Great service, the flowers were send in a box to prevent damage from the cold which is really appreciated. Would definitely order more.

18 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

thank you to Reuben for helping me with…

thank you to Reuben for helping me with my giftbasket order after having technical difficulties on the site. He helped me through the chat box and all was cleared up in under five mintues

26 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

We appreciate your feedback! We are happy to hear that!

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