Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more
Company replied
Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more
Company replied
Flatspot offer a wide range of quality items at good prices. Their USP however and why they are my ‘go to’ people is because of their customer service. I think it’s the best I’ve come across. Finally,... See more
Company replied
Company details
Written by the company
Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.
Carhartt WIP @ Flatspot
Written by the company
Contact info
United Kingdom
- 0800 8620192
- orders@flatspot.com
- www.flatspot.com
4.9
Excellent
11K reviews
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Reply from flatspot
We're happy your order arrived promptly and as requested! We appreciate you taking the time to leave us feedback.
Reply from flatspot
Thank you for taking the time to leave us great feedback on our deliveries!
Reply from flatspot
We appreciate your positive feedback and are so glad you were satisfied with our service. We look forward to assisting you again!
Order ref F985619
Order ref: F985619
Great service. DHL predicted delivery on Tuesday when ordered yesterday but they arrived today!
2 May 2026
Unprompted review
Reply from flatspot
We're happy to hear that you received your order earlier than expected! We appreciate your positive feedback regarding our service and the prompt delivery.
Reply from flatspot
We are so happy you had a great experience with our fast delivery and service. We appreciate your feedback.
Shipping was insanely fast and the…
Shipping was insanely fast and the customer service was absolutely on point and so chill
28 April 2026
Reply from flatspot
We're happy to hear that you received your order quickly and that our team provided excellent, relaxed support. Thank you for your positive feedback!
Great curated store
Great store , very well curated. No need to scroll through all the brads website when you have the curated version in one place
29 December 2025
Reply from flatspot
We're happy to hear that you appreciate our store's curated selection! It's great to know we've made it easier for you to find what you need. Thanks for your positive feedback.
Packaged my cap in a box so it didn't…
Packaged my cap in a box so it didn't get damaged in transit. A considerate choice, have to respect that when most companies would send an item like that in a bag.
27 April 2026
Reply from flatspot
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that our packaging ensured your cap arrived undamaged. It's great to know that you value our attention to detail.
Brilliant item and service and polite…
Brilliant item and service and polite staff who responded straight away to a query
30 April 2026
Unprompted review
Reply from flatspot
We're happy to hear that you had a brilliant experience with our item and service. We appreciate your positive feedback regarding our staff's politeness.
Website is a dream to use
Website is a dream to use, products delivered super quick (next day) and well packaged - trainers double boxed 😎
17 April 2026
Reply from flatspot
We're happy to hear that you had a dream experience using our website. It's great to know your products arrived super quick and well packaged. Thanks for the positive feedback!
Reply from flatspot
We appreciate your positive feedback; we are so glad you are happy with the quick delivery and good offers!
Reply from flatspot
This is great to hear! Thanks very much.
Really good from shopping on the site
Really good from shopping on the site, to the order process, communication and delivery. The trousers are really good quality too.
24 April 2026
Reply from flatspot
Hi - thanks for taking the time to leave such a kind review. It's greatly appreciated and we're glad to have been of service!
Reply from flatspot
We are so glad you had a great experience with our shop and appreciate you noting the fast shipping! Thanks for your feedback.
Reply from flatspot
We're happy to hear that you received quick, helpful service. Thank you for your positive feedback; it means a lot to us.
Reply from flatspot
We're so pleased to hear you were happy with your order!
Super fast free shipping (next day) and…
Super fast free shipping (next day) and great choice, ordering process simple.
Unfortunately the shoes don’t fit, but the returns process was simple to arrange and I do not begrudge paying a contribution towards the return postage.
I will be back.
21 April 2026
Reply from flatspot
We're happy to hear that you found our ordering process simple and shipping fast. We appreciate your feedback regarding the fit of the shoes and the easy returns process. We look forward to your next visit.
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