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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent fit and modern style. Many people are impressed with the efficient ordering process and the remarkably fast delivery service, even for international shipments. The return policy is also frequently highlighted as generous and easy to use. However, some people were dissatisfied with the delivery service, reporting that their orders did not arrive or experienced delays. A few other people also felt that the return process was inconvenient, citing issues with printing labels or finding drop-off points. Additionally, some customers mentioned quality concerns with specific products, such as shoes with uncomfortable lumps or materials that ripped.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the high quality and fit... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the incredibly fast shipping,... See more

Order

Users describe positive interactions with order. Many customers are consistently impressed by how quickly... See more

Return policy

Customers consistently note positive experiences with the return policy. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fizik is the brand I go to for all if my saddles and shoes. I've used the Ferox, Ferox 2, vento powerstrap aeroweave, and Vega. All of them are stellar. All 5 of my bikes have an Argo adaptive R3 sad... See more

Rated 5 out of 5 stars

Great range of products to suit all riders and abilities. User friendly website, reasonable prices with super quick shipping. One very happy customer

Rated 5 out of 5 stars

Unfortunately the Vento Argo R1 saddle I purchased wasn't the right fit for me. As an owner of 6 or 7 Fizik Arione saddles, the faux leather surface allows you to slide back and forth easier. I found... See more

Rated 5 out of 5 stars

I’ve purchased several items from Fizik, most recently, mountain bike shoes. I’m consistently blown away by (1) how good the Fizik shoes are (style, quality, comfort) and (2) how quickly an or... See more


Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

fizik's mission is to make the most sophisticated, inspiring and beautiful gear for the world's most discerning cyclists. The passion for design and performance behind fizik's diverse product range for road, off-road and triathlon is expressed through the countless victories in the pro peloton, being the choice of the most inspiring athletes and winning many design awards. fizik is committed to providing the ultimate in saddle, shoe, bar-tape and component design - combining comfort and light weight with technology and innovation


Contact info

4.1

Great

TrustScore 4 out of 5

74 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Only UK Customer Support

Only UK Customer Support
My initial experience was good with my purchase of Fizik Terra X5 cycling shoes. Very professional and on time deliver. However, the shoes developed a known problem with the toe section where the material pushed down on the toes causing blisters and bone bruises. Wiggle required that I ship the shoes form California to the UK for examination. No regard for the carbon imprint or plain absurdity of the idea. The response tells me that I can't rely on Wiggle to support known product defects with local support.

Unfortunately, Fizik does not offer warranty support for third party suppliers.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

I bought the Aliante R3 open and it was…

I bought the Aliante R3 open and it was a great decision. This is the most comfortable saddle having tried 4 other saddles before this one. If you are in to endurance riding like I am, this saddle is a joy to ride with. Ergonomic and angled at the rear you can sit front on sprints or rear seating for constant cadence. Really happy so thank you Fizik.

26 November 2020
Unprompted review
Rated 5 out of 5 stars

Best costumer service

Best costumer service I've experienced for a very long time. The delivery was super fast using DHL Express and I received my order the next day. Unfortunately there was a coloured mark on one of the cycling shoes I ordered, but Fizik sent me a new pair really quick. Exceptional service!

15 June 2020
Unprompted review
Rated 1 out of 5 stars

Poor customer services and access to replacement parts in Australia.

The heels on the Fizik R1 Cycling shoes wore really quickly, to the point that if you are not careful you will also wear the head of the Allen key screw and then have issues getting them off. That is not were my problems started. The replacement item is not available in Australia via the distributor. And they will not order it for me. The only option is to purchase the item online and pay more than double the cost of the item in postage costs. This was the response from Fiziks Customer Service. Not good enough. Last time I purchase a Fizik product.

21 September 2019
Unprompted review
Show reviews in all languages. (74 reviews)

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