Five Guys UK Reviews 

I have ordered through trust pilot and didn’t receive my complete order on contact advised cannot do any thing

We’ve never been here before and what a pleasant surprise
It was way better than we expected seeing some of the comments I don’t think we were in the same place as them the staff were very attentive and the food and customer experience was great as customers were clearing away the team came and cleaned the tables immediately and nothing seemed to be a problem they were in fact very busy and still gave us excellent customer satisfaction
Thank you Five Guys Team Mansfield

We ordered 2 burgers one plain, which was raw, when I took it back to tell them, they told me they are supposed to be like that, I insisted that it was cooked a little more politely, they then gave it back burnt on the outside to prove. POINT, not impressed at all paid 40 pounds for 2 burgers 1 large chips
Milkshake and sprite… very disappointed

Ordered home delivery with just eat delivery bag wet and split open chips loose in cups with no lids entire contents spilt into ripped wet bag double cheeseburgers in foil not wrapped properly so again contents spilt out first and last time would buy from them again £58 straight into bin disgusting

Ordered 2 small burgers but the assistant wasn’t listening and keyed in 2 regular ones. She refused to change the order - although said we could have small ones but at the same cost as the regular ones! The place seemed a bit grubby and there was a large puddle of water in the middle of the floor but no attempt was being made to clear it up
Won’t be going there again I have read the other reviews and it seems there is an indifference to customer service in this company

Bournemouth Castlepoint! Really good food and very friendly crew.

Fantastic service from Jerome

Can't believe your using Halal meat, do you not realise us British don't condone inhumane killing of live stock, never been to eat here and glad to see tiktok telling us your know supporting halal meat, shame on you, it will be an absolute pleasure to see how many customers you lose and the profits you will lose as well. I DONT SUPPORT HALAL MEAT.

Great food and the staff were really friendly and helped with my order

Poor food quality got my order wrong and I complained via email and there response was shocking! Avoid and eat at Burger King or McDonald which are both cheaper and have better customer service

The staff are always friendly, the food is very flavourful and good size portions, the Dundee store is a regular with me and my boy. We love the cheese burgers.

Service is brilliant, food was excellent great fast food will definitely be eating again from here. Also great customer service from Nick

Fountain Park- Edinburgh

I love Five Guys normally…. But this branch is just awful

There’s a saying that you can tell the overall standards and cleanliness of a food place based on the state of the customer toilets. After eating here once, never again…..

Used the toilets at the end of my visit, but boy I wish I’d gone before ordering. Wowee!! Some of the filthiest, smelliest toilets I’ve ever had the displeasure of using

And that standard of cleanliness seems to be rampant throughout the whole place. Dirty, sticky tables. The floors throughout looked and felt like they were never cleaned, let alone deep cleaned….

It begs the question if there’s much of a cleaning protocol in this branch. And if that’s the front of house and the customer toilet situation. What’s the overall cleanliness of staff hands, food hygiene standards behind the scenes, and whilst handling food and orders

I don’t understand how management could ever let a place get this noticeably dirty, and have that little pride in themselves that they would let this pass

Sitting eating and looking around closely it has a grimy, grubby, couldn’t care less look and feel to the entire place. Serving food in that environment- yeah absolutely disgusting

The staff also seemed to spend a lot of time shouting and carrying on with each other. Not quite sure when a workplace became the school playground. Maybe less carry on and more cleaning would be a better put together staff

On a side note…. Visited the St James Quarter branch. Night and day…. Clean, tidy, organised. There are no toilets within that branch, but the cleanliness of the floors, tables, and overall told me what I needed to know. The burger and fries I ordered were the exact same, with same toppings too. Funny how the St James one was much more generous with the toppings so overall the burger was far more satisfying. Also was served about double the amount of fries. And for a final flourish…. The staff were moving like a well oiled machine, I listened to polite positive interaction with customers. And a staff who were quietly talking to each other whilst working hard

Five Guys choose Deliveroo to partner with. They allow them to represent them to consumers and then dont care how a customer is treated.

My order came tonight (Friday - we were all excited) but the order comes with just burgers and no fries. That was after 40 minutes of waiting for the whole family. No chance of getting any fries after that to eat with the burgers as the Deliveroo guy just did not care. So disappointing.

The Driver blames 5 Guys - which is probably correct as they handed him the order. Deliveroo does not care - you can order the fries seperately they say. Maybe you get them in another 40 minutes.

This is the best bit - you take the time to give feedback to Five Guys in an e-mail - who sell themselves as above the rest with a great product - what do they say?!?

As soon as you say its about a Deliveroo Delivery - they basically wash their hands of it. They send an e-mail message to tell you they will not be in contact as its not a Five Guys issue but "thanks for the feedback".

Thats rubbish. They don't really care.

Mantis at the Peterborough branch in the town centre was wonderful, the food is always good, but he made it better with his fantastic customer service! Will definitely be back, thank you Mantis and team :)

I went to five guys today in Stratford Westfield and purchased a burger and chips, mid way through my meal I found a hair in the burger, I then proceeded to go to the counter notifying them about the hair. Instead of refunding the whole meal I only got the burger refunded and there was no sorry here's a coupon or drink on the house for the inconvenience. Quite upset about this and definitely turned my stomach. Should of been dealt with better.

Very, very expensive and not a particularly nice burger. I had the smallest burger, chips and drink and it came to over £20. I waited ages for it to be made even though they weren’t busy and when it arrived the bacon was cremated and inedible.

Item missing refused refund or any help from both 5 guys and urba eats

I don’t usually bother leaving reviews for fast food places, but Five Guys really is a cut above. The burgers taste freshly made every time — you can actually tell the difference compared to the usual chains. Loads of topping choices, perfectly cooked chips, and everything feels properly done rather than thrown together.

Staff are always upbeat and friendly, the place is spotless, and you never wait long even when it’s busy. Yes, it’s a bit pricier than some, but you can taste where the extra few quid goes.

If you want a burger that actually fills you up and tastes amazing, Five Guys is the one. I’d happily go out of my way for it.