Five Guys UK Reviews 

Item missing refused refund or any help from both 5 guys and urba eats

I don’t usually bother leaving reviews for fast food places, but Five Guys really is a cut above. The burgers taste freshly made every time — you can actually tell the difference compared to the usual chains. Loads of topping choices, perfectly cooked chips, and everything feels properly done rather than thrown together.

Staff are always upbeat and friendly, the place is spotless, and you never wait long even when it’s busy. Yes, it’s a bit pricier than some, but you can taste where the extra few quid goes.

If you want a burger that actually fills you up and tastes amazing, Five Guys is the one. I’d happily go out of my way for it.

5 guys / user eats what a load of rubbish ,did not get notified that the order or payment had been placed or taken, so I placed the order again, and still nothing ,so I rang 5 guys ,but couldn't help, tyred to contact user, thanks for your message, we will respond within 12 hours .then recieved two orders costing over 30 quid , and then wasn't fit for eating or feeding to animals 🤔

I ordered my meal on the screen in the shop. For drinks my options were very very limited I checked it a few times to be sure. Water milkshake or refillable fizzy drink which cost -£4.30!! I took that option thinking how expensive it was. It wasn’t until my receipt wouldn’t come out and I went to the counter that I saw bottles of irn bru and Coca Cola for £2.35. I pointed out to the member of staff that this was not given as an option on the screen and that I wasn’t happy about that or the price of the cup of fizzy drink. Being refillable doesn’t make this any better. There should be a cheaper option for non refillable. There’s only so much fizzy drink a person can have. I found the food to be good but overpriced in general and the drink set up is not good. I paid over £17 for a small burger small chips and a drink. Never again !!

⭐☆☆☆☆

My son worked at this Chester City Centre branch of Five Guys, and what he went through was shocking. From his first day, he was made to feel uncomfortable and anxious by an assistant manager’s behaviour (Alyssia) Despite raising his concerns through the proper channels and speaking with another senior member of staff (Josh), the company completely failed to take his complaint seriously.

HR were contacted, but their response showed zero empathy or accountability. They hid behind technicalities rather than investigating clear allegations of bullying and unfair treatment. Since then, we’ve heard from others who’ve had similar experiences at the same branch — yet Five Guys have done nothing to address it.

As a parent, I’m heartbroken and angry. No young person should be treated this way in their first job. Five Guys need to take a long, hard look at how they manage and support their staff. This experience has left my son disillusioned and anxious, and it has completely destroyed our trust in the company.

I sincerely hope Five Guys start valuing their employees’ wellbeing instead of brushing complaints under the rug.

Ordered 2 x cheeseburgers, with fries, for my birthday. Delivery only had one burger in it which we had to share. Really disappointing. And it was barely warm.

My family and I use to love Five Guys but after our recent experience we won't be back. I will no longer recommend it to friends and family.

Customer Service has also gone down hill just like the quality of their products.

I reached out to Customer Services after a poor experience. The buns were not toasted properly, tasted funny and the burgers fell apart.

The fries weren't cooked like they normally are, weren't hot or seasoned. Do not underestimate the need for buns to be toasted properly, it completely changes the texture and flavour of the product.

Customer Services then completely fail to understand the problem I've reported:

"To confirm, we do not toast our buns with a toasted or to be golden brown. The bun is toasted on our dedicated bread grill for a few seconds, until the bread has a rough sandpaper texture in the exterior. The bread may still be white when you receive the burger, and we do not toast the outside of the bun, so it is still expected to be fluffy.

The fries have alsso been cooked to ostandard. We are currently using a different type of potato which makes the fries look brighter in colour, so the light colouring is not an indication that they are undercooked. The fries are not made to be crispy as a standard.

From the photos you submitted, the food was cooked to the expected standard."

I've ate many of your burgers and fries to know what the standard is. The standards are slipping along with the Customer Service!

Five Guys was the odd guilty treat, it was hard to justify the cost but I don't have that problem any more by simply not paying for substandard quality and terrible customer service.

Attended as a family to Milton Keynes for my daughter’s birthday. Poor service with no initiative or common-sense. Inflexibility approach to customer request for a couple of extra pickles even offered to pay for them as my daughter loves them and it was her special day. No empathy or understanding from main customer services with a don’t care attitude told I would have to buy her an adult burger to get them. I will never return to this chain. Overpriced and better burgers elsewhere with more helpful friendly staff!

Fries were so salty to be inedible, dog was quite salty but edible. I was expecting a lot but was disappointed. Not worth the money.

Went to five guys cannock mcarther glen retail outlet paid over 40 pound for three burgers and chips worst taste salty and not worth the money .stck to Burger King or McDonald’s guys

10/10 Service as always With the All the Five guys staff especially Rhys

Absolutely fab visit this evening, our server Paul was lovely and cheerful and nothing was too much trouble. My meal was missing cheese and peppers and he promptly corrected this and was very apologetic! My first time having five guys and I’ll definitely be back! Thank you Paul at Ipswich :)

Great staff especially Paul the manager .
Food was great and drinks to , place was really clean and tidy .

Five Guys Chiswick Review

What's all the fuss about?

It's Difficult to fault the technical application of burgers here.

There seems to be a good process and staff are trained or instructed to say all the right things.

As a burger lover, the quality of the burger was poor.
There was no real taste and the bottom bun was soggy.

It took a while for me to understand that all the extras I was being asked about was included in the price.

I was astonished to find there were no meal deals and every item was extra.

We had 2 burgers and 1 small fries for £30 - wow!!
This with no drink or shake.

The staff were so focused on ticking all the right boxes, they often forgot to smile.

Average experience, however, because of the price point and lack of special offer deals etc. I'm unlikely to visit again

Sorry Five guys you are far too expensive for me. And the taste and quality doesn't qualify for a one-off expensive treat either.

Ordered just a plain burger that's on me but the burger i got was completely tasteless. Nothing to do with staff or service just the quality of the burger. First time I've ever added salt and pepper to a burger.

Great staff, fresh food.

Service was top notch as per usual everytime I come in the food is amazing no complaints what so ever

the food is delicious will be coming back again

Burgers are tasty but everything is just too overpriced for a fast food place where you go order at the counter and pick up your food. Over £5 for a portion of chips!