We had already taken delivery of a sofa and arm chair during September 25/February 26. Both times helped by Neil Thomas. So when it came to ordering a corner sofa for our lounge we headed straight... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic store with great selection and really helpful staff. It’s worth driving an hour away. Paul Nicola was especially knowledgeable, patient, and went well out of his way to ensure we found the p... See more
Company replied
Delivery of 3 and 2 sofas, which was on time and we were kept informed. Steve and Gary were outstanding, very professional, polite and friendly and most importantly respectful of our property. Cov... See more
Company replied
Fishpools is by far the best destination for furniture of all types. Two aspects combine to make the experience perfect. Firstly the size and range of products is amazing, secondly their knowledge... See more
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Company details
About Fishpools
Written by the company
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Contact info
115 High Street, EN8 7AL, Waltham Cross, United Kingdom
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team were polite, helpful and friendly throughout your delivery. We’ll be sure to pass your kind comments on to the team, who will be delighted to hear them.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team provided such a polite and efficient service. Your kind comments are greatly appreciated, and we’ll be sure to pass them on to the team.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Very professional delivery.
21 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you received such a professional delivery service. We’ll be sure to pass your kind comments on to our delivery team, who will really appreciate your feedback.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Friendly professional delivery.
21 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you received a friendly and professional delivery service. Our team takes great pride in providing the best possible experience, so it’s lovely to know they made such a positive impression.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Everting's is Bad
I am writing to express my disappointment with the customer service I received from Sam.
Unfortunately, I found her to be rude, dismissive, and completely unwilling to help. Throughout our conversation, I felt that my concerns were not taken seriously, and there was no attempt to understand my situation or offer any assistance. Instead of receiving the support I expected as a customer, I was left feeling frustrated and upset.
As someone who works full-time, my time is valuable. I cannot spend my day making repeated calls or having to chase responses. I contacted Fishpools expecting professional, respectful customer service, but the service I received fell far below what any customer should expect.
This experience has completely changed my opinion of Fishpools. I genuinely regret shopping with your company and wish I had chosen to buy elsewhere. After the way I was treated, I will never shop with Fishpools again, and I certainly would not recommend your company to family, friends, or colleagues.
I simply wanted to make you aware of how disappointing my experience has been and the lasting impression it has left.
20 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were unhappy with your experience.
We take all feedback regarding our customer service seriously. Having reviewed the matter we are satisfied that our team member remained professional, polite and respectful throughout the interactions. While we appreciate that the outcome was not the one you were hoping for, we do not agree with the characterisation of the service provided.
We understand that these situations can be frustrating, particularly when expectations differ. Our team will always do their best to assist customers while working within our company policies and procedures.
Kind regards,
Fishpools
Had furniture delivered
Had furniture delivered. Mark and his colleague provided a professional service
17 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that Mark and his colleague provided such a professional delivery service. We’ll be sure to pass your kind comments on to them, as they’ll really appreciate your recognition.
Thank you for choosing Fishpools. We hope you enjoy your new furniture and look forward to welcoming you back in the future.
Kind regards,
Fishpools
Very professional and polite
Very professional and polite
Cleared up all packaging and left my bedroom very tidy
All in all a great experience would definitely use again
18 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team were professional and polite throughout your experience. It’s great to know they cleared away all of the packaging and left your bedroom clean and tidy before they left.
Thank you for your kind words. We’re thrilled that you had such a great experience and look forward to welcoming you back to Fishpools in the future.
Kind regards,
Fishpools
Very excellent service by Wayne…
Very excellent service by Wayne Fitzgerald!
19 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that Wayne Fitzgerald provided you with such excellent service. We’ll be sure to pass your kind comments on to Wayne, who will be thrilled to know his efforts made such a positive impression.
Thank you for choosing Fishpools. We hope to welcome you back again soon.
Kind regards,
Fishpools
Our delivery men were very helpful and…
Our delivery men were very helpful and friendly, they covered every thing up so nothing would be damaged. Would recommend fishpools.
19 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that our delivery team were so friendly and helpful, and that they took the time to protect your home and furniture to ensure nothing was damaged during the delivery. Providing a careful and professional service is something we take great pride in.
Thank you for choosing Fishpools. We hope you enjoy your new furniture, and we look forward to welcoming you back in the future.
Kind regards,
Fishpools
Very professional and took great care…
Very professional and took great care when delivering our two sofas.
18 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team provided such a professional service and took great care when delivering your two sofas. We always strive to ensure every delivery is completed with care and attention, so it's lovely to know this was reflected in your experience.
Thank you for choosing Fishpools. We hope you enjoy your new sofas for many years to come.
Kind regards,
Fishpools
Really friendly
Really friendly, knowledgable and helpful guys who came to deliver and assemble the garden furniture. All done quickly and without fuss. Great service! Thanks.
18 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team were friendly, knowledgeable and helpful while delivering and assembling your garden furniture. It’s great to know everything was completed quickly, efficiently and without any fuss.
Thank you for taking the time to share your experience. We hope you enjoy your new garden furniture and look forward to welcoming you back to Fishpools in the future.
Kind regards,
Fishpools
Karl and Malcolm were excellent
Karl and Malcolm were excellent! Thank you so much. Ultimate professionalism throughout and a pleasure to deal with.
18 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that Karl and Malcolm provided such an excellent service. It’s fantastic to know that their professionalism and friendly approach made your experience such a positive one. We’ll be sure to pass your kind comments on to them.
Thank you for choosing Fishpools. We hope to welcome you again in the future.
Kind regards,
Fishpools
Very efficient, excellent service
Great delivery arrangement, info and communication excellent, and tracking very helpful. Our sofas were installed quickly and efficiently by two friendly members of staff.
17 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you found our delivery arrangements, communication and tracking so helpful. It’s great to know that everything was clear and kept you informed throughout the process.
We’re also pleased that our delivery team installed your new sofas quickly and efficiently while providing such a friendly service. Thank you for taking the time to share your experience.
Kind regards,
Fishpools
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your delivery was prompt and that you received efficient and polite service from our team. Your kind comments are greatly appreciated, and we’ll be sure to pass them on to the delivery team.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Very professional
Very professional. Made sure the property as well as the furniture were protected well and delivered to the second floor even though there are two bends in the staircase
17 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team provided such a professional service and took great care to protect both your home and your new furniture. It's especially pleasing to know they successfully delivered everything to the second floor, despite the challenging staircase, while ensuring everything arrived safely.
Thank you for taking the time to share your experience. We hope you enjoy your new furniture for many years to come.
Kind regards,
Fishpools
Mattress unfit for purpose
We purchased a new bed and mattress from Fishpools in February and within days the mattress developed a hump down the middle. Fishpools deny any problem with it despite the fact the hump is clearly visible even when covered by the duvet and makes sleeping uncomfortable. Very disappointed in their unwillingness to accept any responsibility. Not what we expected from them.
16 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you remain disappointed with your mattress.
Following your concerns, we arranged for an independent technician to inspect the mattress. During the visit, a full assessment was carried out, including the relevant measurements and industry-standard checks. The technician concluded that the mattress was within the manufacturer's accepted tolerances and was not found to be faulty.
We appreciate that this was not the outcome you were hoping for. As the inspection did not identify a manufacturing fault, we are unable to offer a replacement, as it would be expected to perform in the same way. If you disagree with the findings, we have recommended obtaining an independent inspection from a recognised furniture inspection company, and we would be happy to review any new evidence they provide.
Kind regards,
Fishpools
Good service from Fishpools and helpful…
Good service from Fishpools and helpful delivery guys
17 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you received great service from Fishpools and that our delivery team were helpful throughout. Your kind comments mean a lot to us, and we’ll be sure to pass them on to the team.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Delivered on time by 2 very polite and…
Delivered on time by 2 very polite and proffesional guys
16 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your delivery arrived on time and that our two delivery team members were polite and professional throughout. We’ll be sure to pass your kind comments on to them, as they’ll really appreciate your feedback.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Great service
Good communications. Delivery was early, very helpful and pleasant team. Unpacked and took all packaging.
Excellent
17 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you were kept well informed throughout your order and that our delivery team arrived early, were helpful and pleasant, and took care of unpacking your furniture and removing all of the packaging. It’s great to know they made the whole experience as smooth and convenient as possible.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Great delivery very friendly and helpful
Great delivery very friendly and helpful
16 July 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your delivery went so well and that our team were friendly and helpful throughout. We’ll be sure to pass your kind comments on to the delivery team, who will really appreciate your feedback.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
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