I had a non fault claim where the 3rd party drove off without leaving details. Luckily I had an independent witness. FUL passed the claim to AAC who managed the claim. Dean at AAC was proactive... See more
Company replied
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I want to rate zero… lack of communication, rude staff, miscommunication, changing their statements, almost 3 months now still waiting provided every single detail every single document by my own go... See more
Company replied
A dripping pipe damaged the ceiling of the room beneath. An assessor was out within 48 hours of my contacting the company. The claim was processed and we received a cash settlement within two weeks. T... See more
If I could give zero stars I would. Absolutely terrible. No communication, lies; every time I phone it’s the same excuse; “waiting on engineer report” even though I know this isn’t always the case. 3... See more
Company replied
Company details
Written by the company
First Underwriting is a highly specialised underwriting business focusing on delivering a range of insurance products to the UK market. We work exclusively with a small number of carefully selected brokers and agents.
Contact info
Level 15, The Gherkin, 30 St Marys Axe, EC3A 8EP, London, United Kingdom
- 020 7655 8035
- ful.info@firstuw.com
- www.firstuw.com
2.6
Poor
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Shocking service
Shocking service. FCA Claim going through right now. Incompetent is the word I would describe them. Avoid. They tried to breach contract.
26 May 2021
Unprompted review
Reply from First Underwriting Limited
Hi Mr Taylor. We're not sure that you had a First Underwriting policy as we're struggling to find you on our system. Is it possible that you might have mistaken us with a company of a similar name please? Please get in touch with us with the Subject Line 'Trustpilot' to marketing@firstuw.com as we'd like to look into this further.
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