Amanda U. answered All my questions and she helped me with transactions that I wasn't able to do on my end. She also provided hope for getting help with our accounts. Very helpful!
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Amanda Urias went out of her way to help and provide some of the most complete help and information regarding my finances. New to all of the ins and outs of the choices was daunting, she is amazing-an... See more
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The representative reached out to me by phone to make an appointment, and this is something I had been meaning to do. When I met with Dallas Carter, he helped me with a strategy for a CD that was matu... See more
Company replied
First Tech understands the value of providing excellent customer service, and they deliver it every time. The staff is knowledgeable, courteous, friendly and does whatever needs to be done to meet t... See more
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Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Santa Rosa Community
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
2500 Mendocino Avenue, 95403, Santa Rosa, CA, United States
- +1 855-855-8805
4.9
Excellent
128 reviews
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I’m always greeted by the employees…
I’m always greeted by the employees there by name I like how they know who I am it’s sweet. Sophia Freedman always takes good care of me when I’m in there with all my needs she very kind always smiling and very helpful.
31 December 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Greed…
I believe that I have been treated terribly by the credit union that I formerly trusted. I have been denied basic services by the staff in Santa Rosa. You contacted me about my investment in the credit union. How could you expect me to continue when the staff has been so rude to me, a loyal member.
29 December 2025
Reply from First Tech - Santa Rosa Community
We’re sorry to hear about your experience, but the feedback is appreciated John. Your comments will be shared with leadership and we'll review your concerns and follow up with you. Thank you!
I was instantly asked what I needed…
I was instantly asked what I needed assistance with, and even though my specific need was not branch related I was able to complete my signature tasks for a HELOC successfully.
29 December 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
The best banking experience ever
Every time I walk into first tech, they know me by name. I’ve never been able to stump them, always great help from everyone on their staff. Particularly Sophia, who I have known for more than 10 years. She takes care of me and goes beyond. I like them so much that I don’t even have a regular bank. Just First Tech!
3 December 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Sophia Freedman is very helpful
Sophia Freedman is very helpful. She is my go to person when I need help . She helped me with my social security and I’m very grateful for her .
3 December 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Best Credit Union!
I have been with First Tech for over 20 years and can always depend on excellent service. Sophia Freedman is my go to Representative who goes out of her way to be helpful and complete my requests. I also appreciate her making me aware of new products that I might be interested in. First Tech is my first choice in credit unions.
15 October 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Excellent support from Mayra
Excellent support from Mayra, Cara and the First Tech team in Santa Rosa.. as usual. This is a friendly and capable team that has always gone the extra mile to provide exceptional in person service. In this case, I was trying to transition names on my account also involving the issuing of cards and printing of an exceptionally long name. From the friendly welcome we always get and the patient work of Mayra with the team to ensure that this happened without the need for a repeat visit, you have a satisfied customer. Thank You, keep it up.
8 October 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Friendly Service
Every time I come in, I get friendly service and get my concerns resolved. The team is always able to help me with my questions. They make me feel at home. Whenever I need help, Mayra is always available to assist. I’m grateful to bank here.
3 October 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Sophia Freedman very helpful
2 October 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
I’m a long time member of First Tech
I’m a long time member of First Tech . If ai need help I call Sophia Freedman , she always help me with banking and my loans . I can depend on her . She my go to person,
So professional and funny .
1 October 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Best customer service!
Amanda Urias was incredible! All my questions were answered, and I appreciated her kind yet professional manner. In an age of automation, I really liked being able to speak with Amanda and get the assurance that my issue was handled.
1 October 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Cara was great and helpful
Cara was great and helpful. She went above and beyond care for my needs
1 October 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
I visited the branch today and got help…
I visited the branch today and got help from Mayra, who showed me my credit card rewards points and helped me redeem them for cash. Thanks for letting me know about my credit card rewards! Mayra was wonderful. She made sure I understood how to check my rewards in the future, I really appreciate the time she took with me.
23 September 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Sophia Freedman is very helpful and…
Sophia Freedman is very helpful and informative. Very professional.
11 September 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Great experience at First Tech
Mayra was very knowledgeable regarding different account options. She provided information to help me decide what type of account to open.
Mayra and Cara remembered my name and greeted me kindly and professionally.
10 September 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Amanda Urias was very helpful getting…
Amanda Urias was very helpful getting my accounts set up in my trust. Very knowledgeable and answered all my questions
10 September 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Thanks for helping!
Mayra showed me how to use e-deposit to deposit my checks. I’m glad I know I can save time!
3 September 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Sophia Freedman
Sophia Freedman. Is amazing to work with , she helps me with all my banking . She is easy to work with very helpful.
29 August 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Friendly attitude and service
I went to the First Tech, Santa Rosa to open a promo CD. Amanda Urias is the person who helped me there. She was very friendly and knowledgeable. She also gave me a tutorial on how to use digital banking. I appreciated her kind guidance.
12 August 2025
Unprompted review
Reply from First Tech - Santa Rosa Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
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