FirstPort Reviews 

Unrelated charges over the years, even admitting accounts errors but still continuing especially when many families are struggling to meet a simple basic needs. Firstport services are very poor, failed to inspect sites or the contractor’s work. The government needs to step in to prevent further indirect charges.

I have asked fp for tenders for building insurance. No reply. We are paying around £26000. I have asked independent company for quotes the figures have come around £13000. What a difference fp are Using there own sister company and probably adding more commission for themselves. I don't trust this unprofessional company with anything the sooner we kick fp out the better. Hundreds of leaseholders are going down the same route. Even a 1 star is to good. Provide proof if you not hiding anything probably coming from relevant dept.

The staff members are extremely unhelpful, left issues unresolved for days without responses or simple notice. False fire alarms, car plates or cycles stolen, water supply outage, lift inoperable happens weekly. They never took issues seriously and provided zero support when things gone wrong and scapegoated suppliers rather than taking responsibility. Worst management company ever.

Qudus is friendly, professional. Always happy to assist with any queries.

Airat was a wonderful receptionist, I felt
Well directed and safe to use the bruilding according to the guidelines , was also appropriately accommodated for the extra facilities such as cinema room . A great experience.

Airat was extremely helpful when i asked her to kindly check about noise nuisance at night this week

Airway is so nice and helpful. She helped me so much with the parcels and borrowed me a trolley that saved my life.

Airat was very helpful. I pick up my deliveries without hitches and she is always very polite!

Airat is very kind. She helped me move out, and I really appreciate her support.

Airat is so nice and friendly she helped me a lot thank you!!!

Our new House Manager Vicki ,arrived 18 months ago and is a breath of fresh air -friendly,approachable, always at hand and keeping us up to date with regular news letters of everything that’s going on in our area.
Social events are organised, above and beyond,and are greatly appreciated. Vicki is full of lovely ideas to make our home the best yet.The day to day running of our home is delivered with quiet efficiency,Lovely improvements have been made inside and outside our
building -flower tubs, hanging baskets,benches and parasol. It’s a pleasure to sit in the garden .We are lucky to have you Vicki. X

There is no window cleaning for more than half a year. The communal hallways is not clean at all. The refuse doors have not been cleaned over eight months.
I have put today’s date, but the problem has been going on since the first month of this year, 2026.

It’s a disgusting place to live. The houses were built by Cowboys and everything goes wrong in them surrounded by antisocial behaviour inconsiderate neighbours. I’ve never been so miserable living somewhere in my entire life.

Chasing FirstPort since Feb26.
Wanted them to repaint and number parking bays,apparently the service team were working on it.Spoke to someone on the phone they advised that the service manager was never in the office,the service industry in the uk is awful.

I am writing this out of absolute anger and frustration. Hayes Village (the old Nestlé Factory development) has been completely without running water since 9:00 PM yesterday. It has now been over 16 hours with zero resolution, leaving hundreds of residents in this massive development without basic sanitation, drinking water, or the ability to flush toilets.
This is a critical welfare failure and a severe breach of FirstPort’s statutory management obligations. Despite the length and scale of this outage affecting so many blocks, there has been an unacceptable lack of communication, no emergency bottled water supplies delivered to the communal areas, and no clear timeline for a fix.
Leaving a major residential community completely dry for nearly a day is a severe health hazard. FirstPort needs to deploy emergency pump engineers immediately, drop off bulk emergency water pallets, and communicate transparently with the residents who pay hefty service charges for this estate. Unacceptable

Our estate has experienced a water outage which was first reported on their out of hours service. Nothing was action until the next morning. Presently we have had no water for 15 hours. No one from First Port has reached out to us or tried to update the estate regarding the issue. One person was told to buy water and keep the receipt, but they also stated that there may not be reimbursed.

Extremely poor service. I am living in my apartment for almost 3 years and never saw that they reacted promptly, always blaming that they are waiting for engineer etc.

The main issue is whenever some parcel, bike or any item got stolen. They are not going to show the cctv footage to the person. Even after going for police complains most of the time the policy representative said they didn’t get the cctv.

even the lift very often goes out of services and it will take 3-4 weeks for them to resolve it. Gates always having some issues and not closing properly after so many year.

Pavements not clean regularly but we are getting a very huge amount for maintenance.

Play area grills are broken and not get replaced even after month.

Trees are not getting cleaned and they planted very cheap seasonal one which needs replacement every time so that they charge us.

There system shows so many time that the thief are using resident fob and this cannot be traced.

If you lost your key they are not replying to emails even after so many time reminders and no one care. If you don’t have extra key then you cannot enter to the building. One time my key gets inside the lift and they said I need to wait otherwise they will call engineer to get the key from the bottom and the whole amount will be charged to me personally.

My parking gate key lost. I emailed and phone them so many times but they never respond. I have to ask my friend in the same building and get the new copy from the market by myself as I waited almost a month. If i am going to park outside my building one then i will get ticket as they make so many zones in the Hayes Village development zone and you have to park only to the specific zone.

We are getting charge for property manager but we never able to contact him direct but they are charging their full salary in our service charge.

In the end if i am going to move then i will first make sure they are not the service provider of the development. Don’t know how they get 4star rating, seems like they hired a marketing team who is managing this rating.

Extremely poor customer service.
There are 127 flats in our building, with a large number of residents relying on the lifts every day, yet we have been left with only one working lift for months.
I have reported the broken lift numerous times, but despite repeated complaints, no action appears to have been taken. This is completely unacceptable, particularly given the number of residents affected on a daily basis.
Residents should not have to continuously chase for such a basic and essential service to be repaired. Please arrange for this issue to be resolved urgently and provide a clear update on when the second lift will be fully operational.

Rasina Court, 2nd block, UB3 4SG

Unresponsive management, we were left without water for over 18 hours.

Poor management and no response for any emergencies at their properties and there is no Maintenance team to attend any issues, we have been experiencing Water outage from yesterday and they are just non responsive