FirstPort Reviews 

The Resident Manager Gina is excellent. However, the My Home website is awful in being unresponsive and clumsy. I have paid my monthly service charge promptly without any missed payment. Yet my account has been tagged with "Debt recovery activity on your account is currently paused." This defamatory label is patently wrong in suggesting that I am a bad payer, which is not true. Is this norm everywhere?

Extremely frustrating experience with FirstPort. We have been trying to complete a property purchase for around six months, and we have been told that issues relating to FirstPort are contributing to delays further up the chain.

Despite repeated chasing through solicitors and estate agents, we have been unable to get a clear understanding of what is outstanding or when it will be resolved.

We appreciate that FirstPort cannot discuss another customer's transaction with us, but it is incredibly frustrating when an issue involving a management company appears to be putting an entire property chain at risk.

We are now facing the possibility of losing our mortgage offer and having to incur significantly higher costs because of delays that are outside our control.

We would really appreciate someone from FirstPort getting in touch and looking into what is causing the delay.

listen understand and provide a satisfactory solution. Came across not with a domineering direct approach more with a listening softer engaging approach which I found quite pleasant.

Always pleasant and listens to any concerns. Deals with them appropriately.

Keeps us informed
Listened
trys her best to help

I was helped by a very clear to understand gentleman who answered and answered my query very quickly.
Thank you Kane

My mum is very happy with the new manager. She especially likes the regular communication via email and info that is passed on via the regular meetings and updates on the notice board. She finds Sheila very friendly and approachable and thinks she has done a great job so far.
From my perspective it has been great to see a manager in place that actually manages the building and is friendly and helpful to the residents. Keep up the good work👍🏻

Thank you for helping me today, you could not do enough for me, I really appreciate it, you are really amazing at your job

Ramisa

Every team needs a manager and at Mumbles Bay Court we have one of the best .Our manager has helped us to work through an issue and is still perusing the problem with us.

Overpriced, awful company would not recommend ever !

AVOID LIKE THE PLAGUE. Firstport have made every resident in our buildings life hell for two years. Total mismanagement of our funds, failure to meet even the minimum standard of communication and void of even the most basic standards of professionalism and due diligence.

First Port keeps us up to date on all matters that concern the residents , Stephen our House developement manager is always onhand with helpfull advice and guidance, He is always polite cheery and ensures that the premises are maintained at a very high standard.

Helen the Manager made me very welcome as a guest staying at Homelace House In Honiton. The guest suite was immaculately clean and all services were excellent for my two night visit.

It’s a shame I have to give 1 star as nothing would be a far more appropriate rating for First Port. I’m selling my home which has its site managed by First Port and I’m currently in month 10 since the buyers offer was submitted and almost all of the time it’s taken is down to First Port either not answering enquiries or just refusing to release information them despite being paid for.

My management pack I required cost me £450 and was said to be released to my solicitor within 15 days. After countless administrative errors and dealing with many agents involved I paid an extra £60 to get the documents as quickly as possible. After this I received the information needed more than 3 months later. Jeopardising my sale every week without this crucial document.

I’m now awaiting two enquiries submitted which are likely to be the final things needed to then get my long awaited completion date. The turnaround time for such enquiries is 7 working days as I was told by multiple agents and this morning is now day 8 with the agent I called confirming it hasn’t been looked at yet. They now tell me the escalation time is between 3-5 working days. In what world do you expect me to believe anyone will look into my case between 3-5 working days if you’ve said it’ll be looked at within the first 7 working days since everything was submitted? Nothing but lies and excuses for a shocking company that doesn’t care about anything except extorting people of money for the possibility they might speed up their incompetence.

I’ve submitted my official complaints and I will continue to complain until it’s resolved.

The single most hideous experience of my life, everything that’s happened and I genuinely never want to buy or sell a home ever again.

The biggest waste of space company in the UK. Please avoid them at all costs. This is a very small and quick review and message for their senior leadership team to read. Your company is usless and you have no control over over complaint handling and zero interest in rectifying any potential life threatening issues. My son's property is now uninhabitable, yet you do nothing about it after 7 months. This review and message is to highlight to all potential customers to seriously avoid First Portat all costs. Even our actions to appoint Solicitors and our local MP to raise a case is having no effect on the speed of service to sort this issue out. Thanks.

Useless, useless useless.
Awful outfit to deal with.
Try to obtain fees not entitled to.
Unresolved maintenance issue which they have acknowledged needs attending to but haven't fulfilled despite reminders.
It's shocking that this company is still operating.
Avoid any property with FP as management.

Ola and Qudus are the most friendly and helpful concierge team!! They are always available to help with any issues and are very polite and respectful!

Methodical and expedites reasonably promptly. However we are waiting à long time for a new tumble drier for some reason. We are still sharing Tim with Home Gower which is very inconvenient.You are seemingly endorsing the purchasing of apartments with built-in care packages.This does affect the overall selling potential of the apartments although there are other factors contributing to this admittedly .In all Tim is an asset.

I owned a house on a Persimmon estate, which was managed by Firstport. When selling the house, I almost lost the sale due to Firstport. Even though Firstport do not manage the property, only the estate, I had to pay £450 to get the FME1 pack, which is the same cost for a fully managed property!! Firstport charges this and is meant to return the pack within 15 business days. Over 8 weeks, it eventually arrives, holding up the house selling process. If I am paying that much money, I expect them to return the pack within the quoted time. They do not answer any emails or messages via their online portal. Yes, I am still waiting on responses from June.
Solicitor needed updated insurance schedule from Firstport before completion. Guess what? Nothing came through. Solicitors still couldn't get it. Luckily, we ended up completing without it as buyers couldn't wait any longer. I wish them all the best for dealing with this unprofessional company. If you see an estate is managed by Firstport, avoid at all costs! Not sure who is overseeing them and how they are getting away with this. This many 1* reviews say it all.

Unrelated charges over the years, even admitting accounts errors but still continuing especially when many families are struggling to meet a simple basic needs. Firstport services are very poor, failed to inspect sites or the contractor’s work. The government needs to step in to prevent further indirect charges.