Extensive choices to choose on the site with a superb variety of offers. Easy payment options and superfast delivery. The Ingersoll watch was higher than expectations all packaged neat and tidy and d... See more
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Review summary
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Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more
I decided that I would like a lightweight (titanium) diver's automatic watch at a reasonable price. Also, I was looking for a dial with clear contrast that was easy to read in poor light conditions. T... See more
I have bought two watches from First Class Watches - a Garmin and a Sinn. On both occasions the watch was despatched quickly and securely. It also helped that the watches were cheapest from them w... See more
Company details
Information provided by various external sources
First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!
First Class Watches Details
Written by the company
- Authorised Watch Retailer
- We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
- Free Delivery On All Orders
- We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
- 30 Day Returns Policy (extended for Christmas gifts)
- We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
- Customer Service
- We pride ourselves on customer service. Reach us by phone, email and live chat.
Guaranteed authorised UK retailer with free UK delivery
100% authentic with official manufacturer's guarantee
As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.
Contact info
9 Warwick Road, CV8 1HD, Kenilworth, United Kingdom
- 01926 298499
- info@firstclasswatches.co.uk
- www.firstclasswatches.co.uk
4.9
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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*Slightly larger display + stiffer buttons.
*Would have liked a slightly larger display although contrast is very good in most lights.
*Buttons are too soft-touch:
I thought there was a fault when the carefully set up time - date etc changed. I had inadvertently pressed the "Dual ~Time" button.
Could the 2nd Time be set by a more deliberate longer press: e.g.: 5 Seconds?
12 May 2026
Birthday present for my wife
Wanted to get a nice watch for my wife's birthday. Saw the one I was interested in on First Class Watches..at a much better price than elsewhere..so took the plunge and purchased. Paid the little extra for wrapping..which was great and done with care..arrived on time..not opened yet as not her birthday.
18 May 2026
I have never ordered before from first…
I have never ordered before from first class watches I got great service though out the delivery and the order thank you 100% will be back for more and I got a great offer with 10% off
29 May 2026
Unprompted review
Never ordered from FirstClassWatches…
Never ordered from FirstClassWatches before but was very pleased with the ease of ordering and the delivery service and the quality of the Watch that I ordered for my daughters birthday.
12 May 2026
Excellent service and communication
I ordered a G-Shock GW-BX5600 in February. The item was out of stock but it was on back order and as First Class Watches offered the best price on this watch I went ahead and ordered it. Their communication was excellent, sending emails whenever updates were available on potential delivery dates. They also emailed periodically just to keep in touch about the order. The watch was actually delivered sooner than anticipated and was in perfect condition. Overall a very professional and reliable company on both occasions I have purchased from them.
1 May 2026
They lost my watch and didnt know where…
They lost my watch and didnt know where it was, even paid for next day delivery. ( i did receive the delivery money back). After 3 weeks they found the watch, first class watches sent it wrong, Royalmail left a card stating under paid postage.( pay the charge and then you will get it.) Was promised first class watches will reimburse the charge but they didnt, no compensation no postage refund nothing. I expect somthing when you spend over £3000.
The funny thing is first class watches asked for a good review, but i didnt bother.
Update : first class watches senior management contacted me , understood my frustration , he respectfully responding and resolved the issue in the 1st response. thank you
29 November 2025
Reply from First Class Watches
Dear Fraz Sardar,
I am so sorry to read about your experience. We take customer service incredibly seriously, and I sincerely apologise for the unacceptable delay and the hassle you've faced with your order.
To explain what happened: due to a one off rare error, your parcel was labelled for DPD but accidentally collected by our Royal Mail postman. This is what caused the confusion and the 'underpaid postage' card. Because these notifications only go to the recipient, we unfortunately weren't aware of the exact charge at the time or when it was finally delivered. Please be assured that our warehouse and Royal Mail have been informed about this, and we've taken steps to ensure it doesn't happen again.
We absolutely still want to reimburse you for the postage charge you had to pay, and I am also speaking with senior management to arrange a gesture of goodwill for the immense inconvenience this has caused you.
Could you please email me directly at scott@firstclasswatches.co.uk with the amount you were charged on delivery? I do realise this issue was late last year so an approximate amount will do.
We rely on providing positive customer experiences, and it’s clear we fell short here. I look forward to hearing from you so we can finally put this right.
My sincere apologies for any inconvenience caused,
Best regards,
Scott
Fast delivery great service
6 December 2025
Timex Artemis
Bought a budget Timex watch for my holidays. It arrived less than 24 hours after ordering. Well packaged great delivery. No problems whatsoever. Also £10 cheaper than Timex site as a bit of a bonus.
13 May 2026
I was replacing a citizen watch of old…
I was replacing a citizen watch of old and decided on vertically the same model. After a lot of research I decided that First class Watches looked good as their website was very informative and they offered a payment scheme to suit. Once ordered the watch arrived double quickly and looks amazing they even adjusted the strap to my size so all in all I am very happy i chose them and would definitely recommend them again.
15 May 2026
Their customer service is second to…
Their customer service is second to none. Very professional and very efficient.
14 May 2026
Brilliant customer support
I want to share my complete satisfaction with this company, their service and customer support.
I had an issue with the engraving charge due to a technical error, but the customer service team handled it quickly, transparently, and professionally. The watch arrived promptly and the engraving looks excellent.
In a sea of online retailers, it’s the quality of customer care that makes the difference, and First Class Watches definitely delivered on that. I’m very happy with both the product and the service and would happily order again.
28 May 2026
Unprompted review
Excellent service.
13 May 2026
Reliable Service
Very pleased with purchase,fast reliable service received.
Would recommend.
14 May 2026
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