First4car.com Reviews 214

Fantastic service from start to finish. Just wanted to say how pleased we were with the way Ben helped us when purchasing our new car. Would highly recommend first4car! Thank you so much, we love our new car!

Sold me a BMW with a dodgy MOT, corroding /rusting break disks, broken tyre sensors, lied about the mileage, thread worn tyres and knocked out alignment on my front tyres.

Issues that failed the MOT initially in November 22 were exact same issues I had when I got it 200miles home and couldn’t repair. (Listed the car on website with 12 months no advisory’s… first lie attached below) But it passed an MOT in June 23 (7months not 12months) when I collected….The documents don’t lie but this dealership definitely do. All documents I have as proof and the financial ombudsman have enjoyed reviewing my complaint and all documents.

I only became aware of the Corroding/Rusting breaks when I had to pay over £600 to replace balding tyres and realign my front 2 tyres. The corrosion and rust broke from my break disk and dropped into the tyre, this then caused a loud sound when I drove. This causing me to return to the garage. The garage then diagnosed my corroding break disks and pads. Leading to proof that they are misleading and put false information on the listingsFurther proving that the MOT is dodgy as I have a diagnostics report proving the rust and corrosion. another example, they Listed the car as having 44,000 miles on the clock, then to my surprise it had an extra 2500 when I collected.

If you want to spend an extra 1/2k repairing a car, these aren’t to be trusted! Just Avoid at all cost. I have all proof of listing/MOT and service history. The physical tyre pressure sensor I had to get repaired, was handed back to me by the garage because they told me to use as evidence using serial numbers in my complaint. This proves it wasn’t repaired from the MOT it failed 7Months prior. (But even with issue not being repaired and would definitely fail the MOT, it PASSED in June, strange that). The total that was ‘explained’ to me by the garage arranged is that ‘the repair at that the sensor was never replaced in the first place and that dealerships can be dishonest and do whatever to sell cars’ (different to what you said I was in formed in your response. So second lie).

I can happily attach all proof of my claims to this review if needed 👍 (invoices and diagnostic reports all from reputable garages proving these issues). I’ve had to carry out repairs days into owning this car. I’ve had it 28 days total…. I’ll let that speak for itself.

Great motors at good prices, would 100% recommend. Dealt with a salesman called James who was extremely knowledgeable and was able to answer all my queries.

Thanks for all your help getting my new car. Ben put me at ease with everything and I’m loving my new car

James was an excellent help from looking around the car allowing us to take our time looking inside and out, to which then we took the car on a test drive allowing as much time as we needed to feel out the car. To which we came back sorted all the paper work easy as can be.

It has been a very efficient and enjoyable buying experience. Great service

The purchase was made really simple by the team. Luke was superb in helping us find the right car. Thanks to all at First 4 Car

Ben was great to deal with , friendly and efficient

All the staff at First4cars were very helpful. They have a large selection of cars, we were immediately allowed to test drive the car of our choice. Any questions we had about the car were answered promptly and efficiently. We purchased a Citreon C4 and the sale was handled efficiently. We were able to pick up thd car two days later. Very happy with our experience and delighted with the car.

Very helpful friendly and made everything very easy and simple great salesman
James was very helpful and will highly recomend him to everybody

James was extremely helpful and we got the turnaround within 24 hours which was really impressive. He was so lovely and welcoming. It made a great experience

Been kept informed the whole process.
Really helpful and super easy getting my first car

The easiest car buying experience we have ever had. From start to finish through the process Ben was fantastic. Nothing was too much trouble and he was a pleasure to do business with. We would not hesitate to use First4Cars again and would recommend Ben and the whole company to anyone. Ten out of ten for customer service and we have never been able to say that before when purchasing a car!

Really good customer service from James. Spoke over the phone prior to our visit. Helped us with what we needed. Highly recommend and would defiantly use again.

Great friendly customer service. Nothing too much trouble.

Luke was great literally great
Fantastic service
Very friendly and polite and welcoming

Top man

Helpful advisors and quick turnaround on a part exchange, no issues, no pushy sales strategies. I am very happy!

All very easy and good Customer Service