Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... See more
Company replied
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... See more
Company replied
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services. Thank you Alfie a... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very friendly
very friendly, VERY patient and professional.
I did feel Jamie was trying to do the best for us and I am satisfied I have good insurance cover at a competitive price .Thank you.
2 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie provided such friendly, patient, and professional service. It’s great to know you felt he had your best interests in mind and helped you find the right cover at a competitive price.
We’ll be sure to pass on your kind comments. Thank you for choosing First2Protect!
Process made simple
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I initially tried to sort out insurance by myself, but am so glad that I decided to get First2Protect to support me instead.
16 June 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such professional, friendly, and patient service. It’s great to know she made the process simple and clear for you, and that you found the support valuable after initially trying to arrange your insurance yourself. Your kind feedback is very much appreciated and will be shared with her.
Reply from First2Protect
Thank you for your review. We’re pleased to hear you found our team knowledgeable and professional. Providing clear advice and excellent service is what we strive for, so your feedback is greatly appreciated.
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron was able to help you so quickly and provide such excellent service. Your kind feedback is very much appreciated and will be shared with him.
I was pleased with the explanations of…
I was pleased with the explanations of various items of which I wasn't sure of which has helped me make up my mind as to the way I want to proceed
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear our explanations helped clarify the areas you were unsure about and supported you in making an informed decision. We’re pleased we could assist and appreciate your kind comments.
Helpful Staff
I spoke to Jodie today about insurance. She was really helpful and informative. I've gone away knowing all I need to.
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie was so helpful and informative. It’s great to know you came away feeling confident and well informed. We’ll be sure to pass on your kind comments.
Evelyn really made the whole process …
Evelyn really made the whole process arranging Building and Contents insurance for our new home, very clear and simple. 👍
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Evelyn made arranging your buildings and contents insurance clear and straightforward. It’s great to know she helped make the process simple and easy to understand. We’ll be sure to pass on your kind comments. 👍
Great service
Great service, polite and helpful staff - which is why I have been with them for several years now. Waiting times are generally fine on the phone which is always appreciated.
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your continued loyalty over the years!
We're delighted to hear you consistently receive great service from our team and find our staff polite and helpful. It's also great to know that our phone wait times have met your expectations. We really appreciate your ongoing support and kind comments.
Curtis Gillard dealt with my call in a…
Curtis Gillard dealt with my call in a friendly, patient and efficient way.
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis dealt with your call in such a friendly, patient, and efficient manner. We’ll be sure to pass on your kind comments.
Customer service was fantastic &…
Customer service was fantastic & everything was explained well
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you received fantastic customer service and that everything was explained clearly. We really appreciate your kind comments and are pleased we could help.
Fantastic Service
Jamie Wellum, what a top bloke. Very helpful.
Give him a raise and extra holidays i say!
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear Jamie provided such helpful service and made a great impression. We'll be sure to pass on your comments—although we can't promise the raise and extra holidays!
Very polite and helpful
30 June 2026
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you found the service polite and helpful. We really appreciate your kind comments.
Very easy to renew
24 June 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you found the renewal process very easy. We really appreciate your continued support and are pleased we could make things simple for you.
Aaron was extremely helpful and made…
Aaron was extremely helpful and made the process of getting insured very simple. He also made sure he found me the cheapest quote and discussed some options.
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron was so helpful and made the process of arranging your insurance simple and straightforward. It’s great to know he took the time to discuss your options and help find the most suitable and cost-effective cover for your needs. We’ll be sure to pass on your kind comments.
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you’ve had such a positive experience with us. Providing great service and taking care of everything for our customers is exactly what we strive for. We really appreciate your 5-star review!
Great customer advisor experience with…
Great customer advisor experience with Lewis. Very easy and quick and managed to save a bit more money.
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis provided such a great customer experience and was able to make the process quick, easy, and help save you some money. We’ll be sure to pass on your kind comments.
Lewis brown was kind and understanding.
Lewis brown was kind and understanding.
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was kind and understanding while assisting you. We’ll be sure to pass on your kind comments.
Excellent service received
Excellent service received, absolutely happy with the person who I spoke with regarding my enquiry who was able to help me and confirm all details regarding my new policy with First Direct. I would now recommend your company to family and friends who are looking to renew their home and contents policies.
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you received excellent service and that your enquiry was handled so effectively. It’s great to know everything was clearly explained and that you feel confident with your new policy.
Your recommendation means a great deal to us, and we truly appreciate your kind comments.
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service precise, well explained, and extremely helpful. We really appreciate your kind comments and are thrilled we could assist.
Knowledgeable staff good customer…
Knowledgeable staff good customer service
29 June 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear you found our team knowledgeable and that you received good customer service. Your comments are very much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.