Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... See more
Company replied
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... See more
Company replied
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services. Thank you Alfie a... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent, I recommend them
The customer care from this company is outstanding. Helpful and diligent, it's a pleasure to talk with them.
24 June 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you found our customer care outstanding. Providing helpful, diligent service and making every interaction a positive experience is exactly what we strive for. Your kind feedback is very much appreciated and will be shared with the team.
Joel the advisor very thoughtful and…
Joel the advisor very thoughtful and professional
10 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Joel provided thoughtful and professional service. Your kind feedback is very much appreciated and will be shared with him.
Very informative and helpfull company
Very informative and helpfull company. Aaron explained everyrhing and helped us sort the insurance very quickly.
8 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron was so informative and helpful, taking the time to explain everything clearly and arrange your insurance quickly. Your kind feedback is very much appreciated and will be shared with him.
He was patient and made sure I…
He was patient and made sure I understood what he was saying. He was very professional
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our advisor was patient, professional, and took the time to ensure everything was explained clearly. It’s great to know you felt confident and well-informed throughout the process. Your feedback is very much appreciated.
Lewis was a lovely guy
Lewis was a lovely guy, made things super easy and fixed something for me super quick and efficient
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was so helpful and made everything easy for you. It’s great to know he was able to resolve your issue quickly and efficiently. We’ll be sure to pass on your kind comments.
We were able to speak to a person and…
We were able to speak to a person and not a robot. Evelyn was helpful, professional and answered all our questions.
The quotation was competitive and covered all our requirements.
6 July 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Evelyn was helpful, professional, and able to answer all your questions. It’s great to know you appreciated speaking with a member of our team and that the quotation was competitive while meeting your requirements. We’ll be sure to pass on your kind comments.
Lewis was very helpful when amending my…
Lewis was very helpful when amending my quote, always good to have a human experience rather than a bot!
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was so helpful when amending your quote.
Helpful, polite staff
Everyone I’ve spoken to has been so incredibly helpful, everything has been made easy, quick and efficient. Really lovely polite staff.
Becky was absolutely a stand out member of the team!
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you’ve found everyone so helpful and that the process has been easy, quick, and efficient. It’s great to know our team’s friendly and professional approach made such a positive impression.
A special thank you for your kind words about Becky—we’ll be sure to pass them on. She’ll be thrilled to hear she stood out and made such a difference to your experience.
This is a review of my first contact with First2Protect
This is a review of my first contact with the company. I wanted a quote for Buildings only Insurance.
It was a pleasant experience.
The quote was decent. I just want to get a few more quotes for comparison.
The gentleman [LJ] I spoke to was helpful, polite not pushy in anyway. Very happy for him to deal with my quote. He'll call back in a week after I've had time do any further checks I need to.
A minor thing and this is probably my fault. I have to create a portal to look at my quote and I haven't found that straight forward.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear your first experience with us was a positive one and that LJ was helpful, polite, and gave you the time and space to compare your options without any pressure. We're also pleased you found the quote competitive and the process straightforward overall.
We're sorry to hear you experienced some difficulty accessing the customer portal. Your feedback is appreciated, and we'll take this on board as we continue to improve the experience for our customers.
Thank you for considering First2Protect, and we look forward to speaking with you again soon.
Straight forward and easy renewal
Straight forward and easy renewal. Very happy w the service
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear your renewal was straightforward and easy, and that you were happy with the service you received. We really appreciate your kind comments.
Curtis Gillard
Curtis Gillard - All very efficient and completed in good time. Very pleasant manner, thank you.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis provided such efficient service and resolved everything in good time. It’s also great to know his pleasant manner made for a positive experience. We’ll be sure to pass on your kind comments.
New policy
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine to make and I wasn’t rushed into making any decisions that I didn’t like. Excellent customer service.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie kept you informed throughout the process and gave you the time and space to make the decisions that were right for you. It’s great to know you felt supported without any pressure.
We’ll be sure to pass on your kind comments—thank you for recognising Jodie’s excellent customer service.
Superb service
Superb service. Wesley talked me through the portals and documents and explained everything to me in detail. It's a pleasure to speak to such a knowledgeable and professional member of your team. Thank you.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Wesley provided such superb service and took the time to guide you through the portal and documents in detail. It’s great to know his knowledge and professionalism made such a positive impression.
We’ll be sure to pass on your kind comments—thank you for taking the time to share your experience.
The staff was very patient as had some…
The staff was very patient as had some problems with my card .Have used this company before and always had good experience,
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear our team was patient and supportive while helping you through the card issues. It’s also wonderful to know you’ve used us before and continue to have positive experiences with our service. We really appreciate your continued support.
I was renewing my policy
I was renewing my policy, had some questions regarding the price increase but after a conversation with Lori, she explained the options available and I was happy to go ahead with the new quote. She was very professional and spoke clearly over the phone.
Thank you Lori for all your help.
Barry.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lori was able to answer your questions, clearly explain the options available, and help you feel comfortable proceeding with your renewal. We’ll be sure to pass on your kind comments and thanks.
Professional help
I have spoken to Lewis today after I couldn't complete what I needed to do online. He has sorted everything out for me with a friendly but professional attitude in no time.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was able to quickly sort everything out for you when you couldn’t complete it online. It’s great to know he provided friendly and professional service throughout. We’ll be sure to pass on your kind comments.
Very easy to deal with
Very easy to deal with, took the time to search for a better and cheaper option, explained and advised the best policy to buy.
Thanks.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you found the process easy and that our team took the time to find a better, more cost-effective option for you. It’s great to know everything was clearly explained and that you felt confident in choosing the right policy.
We really appreciate your kind comments.
I have been assisted by Lewis Brown and…
I have been assisted by Lewis Brown and he managed to help me right away very quickly without any issues.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was able to assist you so quickly and resolve everything without any issues. We’ll be sure to pass on your kind comments.
Advisor was very helpful
Advisor was very helpful
I preferred to call as I find your online system is very frustrating
8 July 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear the advisor was very helpful and able to assist you. We’re sorry to hear you found our online system frustrating, but we’re pleased we could support you over the phone and make the process easier.
Aaron made things easy
Aaron was very helpful in explaining things to me as a first time buyer, made things easy for me and was very transparent throughout the call and process
8 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron was so helpful in explaining everything as a first-time buyer and made the process easy to understand. It’s great to know you appreciated his transparent approach throughout the call. We’ll be sure to pass on your kind comments.
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