As a senior citizen, I often get anxious and confused with modern technology. I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a distraught lady who had back surgery I was horrified with a cold shower yesterday but after speaking with Gerry today a lot of things to look out for have been explained to me. A very helpful man... See more
Company replied
Tony assisted me through the switching process in a helpful, friendly and professional manner. He made it easy, explained everything and answered any queries I had. His knowledge and understanding mad... See more
Company replied
Contacted Firmus regarding change of energy supplier, Tony was knowledgeable and explained everything clearly and answered all my questions with clarity. Tony also found the best deal for me and expl... See more
Company replied
Company details
Written by the company
firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.
Contact info
5 Trench Road, BT36 4TY, Mallusk, United Kingdom
- 0330 024 9000
- furtherinfo@firmusenergy.co.uk
- www.firmusenergy.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great information
Laura was extremely helpful and knowledgeable, giving me information which I hadn't known about.
20 March 2026
Unprompted review
Reply from firmus energy
Hi MG,
Thank you so much for your feedback! We’re delighted to hear that Laura was extremely helpful and knowledgeable, and that she was able to provide you with information you hadn’t been aware of.
We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to Laura.
-Diane
Reply from firmus energy
Hi Robert,
Thank you so much for your feedback! We’re delighted to hear you received brilliant service and found our team member really helpful. We truly appreciate you taking the time to share your experience.
-Diane
He explained everything clearly and it…
He explained everything clearly and it was a great experience.
20 March 2026
Unprompted review
Reply from firmus energy
Hi Libin,
Thank you for your feedback! We’re really pleased to hear everything was explained clearly and that you had a great experience. We appreciate you taking the time to share this with us.
-Diane
Josh is a good agent as he has provided…
Josh is a good agent as he has provided all the relevant information and we cracked jokes so all good.
20 March 2026
Unprompted review
Reply from firmus energy
Hi Rasta,
Thank you for your feedback! We’re really pleased to hear that Josh provided all the relevant information and made the conversation enjoyable too. It’s great to know you felt comfortable and well‑informed — we’ll be sure to pass your kind comments on to him.
-Diane
Oran was a nice fella and knowledgeable
Oran was a nice fella and knowledgeable
19 March 2026
Unprompted review
Reply from firmus energy
Hi Paul,
Thank you for your feedback! We’re really pleased to hear that Oran was friendly and knowledgeable. We appreciate you taking the time to share your experience and we’ll be sure to pass your kind comments on to him.
-Diane
Reply from firmus energy
Hi Cheryl,
Thanks so much for your feedback — we’re delighted to hear you had a great customer service experience!
-Diane
Reply from firmus energy
Hi Conor,
Thank you so much for your feedback. We’re really pleased to hear Tony was incredibly helpful — we’ll be sure to share your kind words with him. They’ll be greatly appreciated.
-Diane
Thank you Joshua for quick call and…
Thank you Joshua for quick call and lovely 200£ offer. Very informative, clear info. Many thanks
18 March 2026
Unprompted review
Reply from firmus energy
Hi Karina,
Thank you so much for your feedback! We’re really pleased that Joshua was able to give you a quick call and clearly explain the £200 offer. It’s great to hear you found the information informative and easy to understand.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to Joshua. Many thanks!
-Diane
Spoke today with Josh
Spoke today with Josh, very professional and pleasant to chat to, I am confident that any dealing with the company going forward will be dealt with in the same manner.
18 March 2026
Unprompted review
Reply from firmus energy
Hi Sean,
Thank you for your feedback. We’re delighted to hear that Josh was professional and pleasant to speak with. It’s great to know this has given you confidence that any future dealings with us will be handled to the same high standard.
We really appreciate you taking the time to share your experience and we’ll be sure to pass your comments on to Josh.
-Diane
Good Deal + Pleasant & Caring staff
Received a call from Damian Monday morning after completing the request form Friday afternoon, response was prompt! Damian pleasantly introduced himself, he was knowledgeable of the product and discount on offer and talked me through how the process worked plus answered any questions I had. This presented a good image of the Company as well as the helpful, caring and pleasant staff that support its customers, Thank you Damian your approach and knowledge helped me decide on the switch!
16 March 2026
Unprompted review
Reply from firmus energy
Hi Abernni,
Thank you very much for taking the time to share such detailed feedback. We’re delighted to hear that your enquiry was followed up promptly and that Damian was able to clearly explain the process, the product, and the offer available. It’s great to know he answered all of your questions and helped make the switch an easy decision for you.
We really appreciate your kind comments about our team and the image this created of the company — they perfectly reflect the standard of service we strive to provide. We’ll be sure to pass your thanks on to Damian.
-Diane
Reply from firmus energy
Hi Matthew,
Thank you for your feedback. We’re pleased to hear the information was clear and easy to understand, and that the process was handled swiftly and professionally. We appreciate you taking the time to share your experience.
-Diane
Reply from firmus energy
Hi Martina,
Thank you for your lovely feedback! We’re delighted to hear you found it very easy to switch, and we’ll be sure to pass your kind comments on to Damian — he’ll really appreciate it.
-Diane
Reply from firmus energy
Hi Nadine,
Thank you for your feedback! We’re really glad to hear you found the process quick, clear, and easy to switch. We appreciate you taking the time to let us know.
-Diane
Great customer service
Tony was very helpful and resolved the problem quickly!
16 March 2026
Unprompted review
Reply from firmus energy
Hi Mairead,
Thanks so much for taking the time to share your experience! We’re really glad Tony was able to help and get everything sorted for you promptly.
-Diane
Reply from firmus energy
Hi Amal,
Thank you for your feedback. We're delighted to hear that our team member was absolutely amazing. Your comments are truly appreciated!
-Diane
Damian was polite and professional and…
Damian was polite and professional and knew what I needed
4 March 2026
Unprompted review
Reply from firmus energy
Hi Bridgnell,
Thank you for your feedback. We're delighted to hear that Damian was polite, professional, and quickly understood exactly what you needed.
Thanks again for sharing your experience!
-Diane
Very informative and constructive
11 March 2026
Unprompted review
Reply from firmus energy
Hi Tony,
Thank you for your feedback. We're glad to hear the service was very informative and constructive. Your comments are greatly appreciated!
-Diane
Damien was beyond polite and helpful
Damien was beyond polite and helpful. He explained everything to me so I could easily understand what I had to do and what to expect. Could not fault him
13 March 2026
Unprompted review
Reply from firmus energy
Hi D and N,
Thank you for your feedback. We're delighted to hear that Damien was exceptionally polite and helpful, taking the time to explain everything clearly so you knew exactly what to do and what to expect. It’s wonderful to know he made the whole process easy to understand.
We really appreciate your kind comments — and we’re glad he delivered a faultless experience for you.
-Diane
100%
Great service from professional and friendly staff, pleasant and correct.
13 March 2026
Unprompted review
Reply from firmus energy
Hi Hugh,
Thank you for your feedback. We're delighted to hear you received great service from our professional and friendly staff. We really appreciate your kind comments!
-Diane
Josh was very helpful and so patient
Josh was very helpful and so patient. Rang me back three times as I was unexpectedly still busy at the time I told him I’d be okay to talk. Brilliant service. Thank you.
13 March 2026
Unprompted review
Reply from firmus energy
Hi Amy,
Thank you for your feedback. We're delighted to hear that Josh was so helpful and patient, especially taking the time to ring you back multiple times when you were unexpectedly busy. It’s great to know he provided such brilliant service.
Thanks again for sharing your experience!
-Diane
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