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firmus energy Reviews 

1,052
•
TrustScore 5 out of 5

4.9

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 729 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff members for being extremely helpful, polite, and thoroughly knowledgeable during the entire energy supplier switching process. People note that friendly advisors take the extra time to explain every detail clearly, ensuring a remarkably smooth, straightforward, and stress-free transition for households. Some reviewers were not happy with communication delays, mentioning that phone calls were sometimes unanswered or left unreturned for weeks. A few consumers also noted quite frustrating difficulties with getting prompt follow-up responses regarding their pending service transfers and unresolved support issues.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising representatives for their helpful,... See more

Customer service

People report positive experiences with customer service, noting that support agents are knowledgeable,... See more

Service

Consumers find service to be positive, highlighting helpful and efficient interactions during the switchover... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the overall process is seamless and... See more

Customer communications

Reviewers mention positive feedback about customer communications, highlighting fast response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a senior citizen, I often get anxious and confused with modern technology. I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having... See more

Company replied

Rated 5 out of 5 stars

As a distraught lady who had back surgery I was horrified with a cold shower yesterday but after speaking with Gerry today a lot of things to look out for have been explained to me. A very helpful man... See more

Company replied

Rated 5 out of 5 stars

Tony assisted me through the switching process in a helpful, friendly and professional manner. He made it easy, explained everything and answered any queries I had. His knowledge and understanding mad... See more

Company replied

Rated 5 out of 5 stars

Contacted Firmus regarding change of energy supplier, Tony was knowledgeable and explained everything clearly and answered all my questions with clarity. Tony also found the best deal for me and expl... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,052)

694 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick Response

I contacted Jerry this morning, about a query, he was very helpful, he understood what I required and was able to sort it out very quickly.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Damien was very helpful in explaining…

Damien was very helpful in explaining all the tariffs and discounts in a perfectly understandable way.

14 September 2026
Unprompted review
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Reply from firmus energy

Hi Sandra,

Thank you for taking the time to leave such a positive review. We're delighted to hear that Damien was able to explain all of the tariffs and discounts clearly and in a way that was easy to understand.

We know that choosing the right energy tariff can sometimes feel complicated, so it's great to hear that Damien took the time to make everything straightforward and help you feel fully informed about your options.

-Diane

Rated 5 out of 5 stars

Excellent staff

Emma who was dealing with me was superb. Very friendly and professional.

11 September 2026
Unprompted review
firmus energy logo

Reply from firmus energy

Hi Austin,

Thank you for taking the time to leave such a positive review. We're delighted to hear that Emma provided such a superb experience.

It's wonderful to know that you found her both friendly and professional. We pride ourselves on delivering excellent customer service, and it's great to hear that Emma made such a positive impression.

We'll be sure to pass your kind feedback on to Emma, who will be delighted to know her efforts were appreciated.

-Diane

Rated 5 out of 5 stars

All information was explained perfectly…

All information was explained perfectly and made simple and easy to understand by Emma Smyth. She has a great telephone manner and made the switch very easy

29 August 2026
Unprompted review
firmus energy logo

Reply from firmus energy

Hi Barry,

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Emma explained everything clearly and made the switching process simple and easy to understand.

It's great to know that her excellent telephone manner and friendly approach helped make your experience a positive one. We pride ourselves on providing clear, straightforward information, and we're pleased that Emma was able to make the transition so easy for you.

-Diane

Rated 5 out of 5 stars

Damian was very personable and took his…

Damian was very personable and took his time with me and any questions I had. Very helpful.

11 September 2026
Unprompted review
firmus energy logo

Reply from firmus energy

Hi Mr Gallagher,

Thank you for taking the time to leave such a positive review. We're delighted to hear that Damian was personable, helpful, and took the time to answer all of your questions.

We understand how important it is to feel informed and supported, so it's great to know that Damian's patient and attentive approach made a positive difference to your experience.

We'll be sure to pass your kind feedback on to Damian, who will be delighted to hear your comments.

-Diane

Rated 5 out of 5 stars

John was lovely guy had my gas changed…

John was lovely guy had my gas changed in no time very nice guy to deal with thank you john

11 September 2026
Unprompted review
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Reply from firmus energy

Hi Denise,

Thank you for taking the time to leave a review. We're delighted to hear that John was so helpful and able to get everything sorted for you quickly.

It's wonderful to know that you found him friendly and easy to deal with. Providing efficient service with a personal touch is something we strive for, and we're pleased John delivered such a positive experience. We'll be sure to pass your kind comments on to John.

-Diane

Rated 5 out of 5 stars

Gerry was very helpful

Gerry was very helpful, answering my questions with patience. He offered advice about my account which I was happy to accept.

11 September 2026
Unprompted review
firmus energy logo

Reply from firmus energy

Hi Miss Rutter,

Thank you for taking the time to leave a review. We're delighted to hear that Gerry was so helpful and took the time to answer your questions with patience and care.

It's great to know that he was able to provide advice about your account that you found valuable and were happy to act on. We always aim to ensure our customers feel informed and supported, so we're pleased Gerry delivered such a positive experience.

-Diane

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