As a senior citizen, I often get anxious and confused with modern technology. I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having... See more
Company replied
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Review summary
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As a distraught lady who had back surgery I was horrified with a cold shower yesterday but after speaking with Gerry today a lot of things to look out for have been explained to me. A very helpful man... See more
Company replied
Tony assisted me through the switching process in a helpful, friendly and professional manner. He made it easy, explained everything and answered any queries I had. His knowledge and understanding mad... See more
Company replied
Contacted Firmus regarding change of energy supplier, Tony was knowledgeable and explained everything clearly and answered all my questions with clarity. Tony also found the best deal for me and expl... See more
Company replied
Company details
Written by the company
firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.
Contact info
5 Trench Road, BT36 4TY, Mallusk, United Kingdom
- 0330 024 9000
- furtherinfo@firmusenergy.co.uk
- www.firmusenergy.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Incorrect info
was not provided the correct information. Other providers prices were inflated to show comparisons.
Documents received to cancel the switch over after the cooling off period. Raised this issue with support as well but no reply
16 February 2026
Unprompted review
Reply from firmus energy
Hi Sandeep,
Thank you for your feedback. We're sorry to hear that you feel the information and service provided did not meet your expectations and that your experience has been frustrating.
We appreciate you bringing this to our attention, and your feedback will be taken on board as we continue to improve our service.
If you still have any outstanding queries, please contact our Customer Service team on 0330 024 9000 and we’ll be happy to assist.
-Diane
My vouchers expired before I could use…
My vouchers expired before I could use them all. 6 week expiry is not long enough. Should be a 3 month expiry especially when its the summer time and not using as much gas
21 July 2026
Unprompted review
Reply from firmus energy
Hi Mandy,
Thank you for your feedback, and we're sorry to hear that your vouchers expired before you were able to use them.
We understand that a 6-week expiry period can feel restrictive, particularly during the summer months when gas usage is often lower. We appreciate your comments regarding a longer validity period.
The expiry date for these vouchers is set by PayPoint however, if you have vouchers that have expired and would like them to be reissued, please contact our team on 0330 024 9000, and we'll be happy to look into the options available to you.
We apologise for any inconvenience caused and appreciate you taking the time to share your feedback.
-Diane
Reply from firmus energy
Hi Margaret,
Thanks so much for your kind feedback.
It's great to hear you enjoyed speaking with the advisor and found them friendly and easy to talk to. We're delighted they were able to help and make your experience a positive one.
-Diane
Very informative advisor who…
Very informative advisor who demonstrated product knowledge and benefit’s that suited my requirements making my decision to change my package to suit my specific needs as easy as possible.
3 July 2026
Unprompted review
Reply from firmus energy
Hi George,
Thanks for your feedback!
It's great to hear that the advisor was so informative and took the time to explain the products and benefits that best matched your needs. We're pleased they made the process of changing your package straightforward and helped you find the right option for you.
We'll make sure your comments are passed on. Thanks again for taking the time to share your experience!
-Diane
Spoke with Tony today who was…
Spoke with Tony today who was excellent. Sorted my query out & was more than helpful. Informed me of service that could be availed of for elderly parents & overall was lovely to deal with.
7 July 2026
Unprompted review
Reply from firmus energy
Hi Dawn,
Thank you for taking the time to share your feedback.
We're delighted to hear that Tony provided such excellent service and was able to resolve your query efficiently. It's wonderful to know that he went above and beyond by informing you of additional services that could benefit your elderly parents and that you found him so helpful and pleasant to deal with throughout your interaction.
We will be sure to pass your kind comments on to Tony, who I'm sure will be delighted to receive this recognition.
-Diane
Reply from firmus energy
Hi customer,
Thank you for your feedback. We're delighted to hear that Oran was extremely supportive and provided such a positive experience.
Your A+ rating is greatly appreciated, and we'll be sure to pass your kind words on to him.
-Diane
A very helpful young man
Very helpful kind and considerate. Tony was knowledgeable as well. An asset to fermus
25 June 2026
Unprompted review
Reply from firmus energy
Hi Carol,
Thank you for your kind words. We're delighted to hear that Tony was so helpful, kind, and considerate during your interaction. It's wonderful to know that his knowledge and support made a positive difference to your experience.
-Diane
Excellent call with Tony who was…
Excellent call with Tony who was brilliant at my requests for change of meter & a record of my invoice for the first statement. Could recommend him without reproach. Cheers. William Hay.
24 June 2026
Unprompted review
Reply from firmus energy
Hi William,
Thank you for taking the time to share your feedback.
We're delighted to hear that Tony provided such an excellent service and was able to assist with your meter change request and provide a copy of your first invoice statement. It's wonderful to know that he was able to meet your needs so effectively, and we're especially pleased to hear that you would recommend him without hesitation.
We'll be sure to pass your kind words on to Tony, who will be thrilled to receive your recognition.
-Diane
Spoke to Declan at the door
Spoke to Declan at the door, doing house to house calls. Lovely guy, very helpful, and kowledgable.
Great rates, and thank you for helping me switch supplier.
23 June 2026
Unprompted review
Reply from firmus energy
Hi Gerard,
Thank you so much for your kind review!
We’re delighted to hear that Declan made such a positive impression. It’s great to know you found him friendly, helpful, and knowledgeable, and that he was able to make the switching process easy for you.
We’re also pleased you’re happy with the rates—thank you for choosing us! We’ll be sure to pass your lovely feedback on to Declan.
-Diane
Damien was extremely helpful and curteous
Damien was extremely helpful and explained the whole process of changing supplier, made it seem very straightforward
22 June 2026
Unprompted review
Reply from firmus energy
Hi Mary Rose,
Thank you so much for your wonderful feedback!
We’re really pleased to hear that Damien was so helpful and took the time to clearly explain the whole process of changing supplier. Making things simple and straightforward for our customers is exactly what we aim for, so it’s great to know Damien delivered that experience for you.
-Diane
I had run up a bit of debt I got Laura…
I had run up a bit of debt I got Laura this time my fave was a Polish girl always helped. But Laura was fantastic and helping me decide on a payment plan with the payment card I have already.
It's always hard to go back to pay and go on a bill metre other countries have remote payments methods for pay and go gas why can't we . Lest I was able to keep the bill paying.
15 June 2026
Unprompted review
Reply from firmus energy
Hi David,
Thank you for sharing your experience. We’re glad to hear Laura was so helpful in supporting you with a payment method.
We understand your concerns around payment options and truly appreciate your feedback. We’ll also be sure to pass on your kind words to Laura.
-Diane
Super helpful and friendly
Laura was so helpful explaining the best way to manage the account and set everything up for me. Super efficient, very friendly and understood my needs.
11 June 2026
Unprompted review
Reply from firmus energy
Hi Cherry,
Thank you so much for your kind feedback! We’re delighted to hear that Laura was able to support you so effectively. She’s a valued member of the team, and it’s great to know her friendly approach and efficiency made such a positive difference. We’ll be sure to pass your comments on to her.
If there’s anything else we can help with, please don’t hesitate to get in touch!
-Diane
Laura was brilliant was happy to do…
Laura was brilliant was happy to do anything for me she was also very clear and she knew her job shes a credit to sse altricty thank you laura
10 June 2026
Unprompted review
Reply from firmus energy
Hi Shaun,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Laura provided such excellent service and that she was clear, knowledgeable, and happy to help.
Your kind words mean a lot, and we’ll be sure to pass this on to Laura—she’ll be thrilled to hear it. We really appreciate you recognising her efforts and for highlighting her as a credit to firmus energy!
-Diane
Customer service excellent
Customer service excellent. Guided me through different stages and also trouble shooted to help me find the cause of the problem I had. Sociable guy too
9 June 2026
Unprompted review
Reply from firmus energy
Hi John,
Thank you for your kind feedback! We’re delighted to hear that you had such a positive experience and that the team member was able to guide you through each stage and help identify the cause of the issue..
It’s also great to hear your comments about how friendly and approachable they were—we’ll be sure to pass this on. We really appreciate you taking the time to share your experience!
-Diane
Very nice fella
Very nice fella. Didn't try and force you into switching. Wishing him all the best in future.
6 May 2026
Unprompted review
Reply from firmus energy
Hi Andrew,
Thank you for your lovely comments. We’re delighted to hear you had such a positive experience and that our team member made you feel comfortable without any pressure. Creating a relaxed and supportive environment is really important to us, so it’s great to know this came across.
We truly appreciate your kind words and well wishes—I’ll be sure to pass them on.
-Diane
Oran was very helpful in explaining everything
Oran was very helpful in explaining everything and going through all the options I had.
29 May 2026
Unprompted review
Reply from firmus energy
Hi Christopher,
Thank you for your kind words. We’re really glad to hear that Oran was able to clearly explain everything and guide you through all the options available.
It’s important to us that our customers feel informed and supported, so it’s great to know this was your experience.
-Diane
Oran provided great service
Oran provided great service. Clear advice and hassle free.
2 June 2026
Unprompted review
Reply from firmus energy
Hi Jamie,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Oran provided you with clear advice and a hassle-free experience. Delivering straightforward, helpful service is something we always aim for, so it’s great to know this came through.
-Diane
Damian rang me back at the time we had…
Damian rang me back at the time we had agreed on Friday and he was very efficient and clear on explanations when I asked him questions.
He has an excellent attitude and was a pleasure to deal with
1 June 2026
Unprompted review
Reply from firmus energy
Hi Andrew,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Damian followed up as agreed and provided clear, efficient explanations to your questions. It’s great to know his positive attitude made your experience such a pleasant one.
I’ll be sure to pass your kind comments on to him—it will mean a lot.
-Diane
No anxiety changing over
I have ADHD & managing utility accounts & understanding energy bills can be highly overwhelming for me. The team member I was speaking to was incredibly patient, clear & understanding. He explained things in a way that was easy for me to process & took the time to make sure I fully understood everything.
His support made a huge difference to my day.
1 June 2026
Unprompted review
Reply from firmus energy
Hi Carol,
Thank you so much for taking the time to share your experience with us.
We really appreciate you being open about how overwhelming managing accounts and energy bills can feel, and we’re so pleased to hear that our team member was able to support you in a way that made things clearer and easier to understand. Providing patient, clear, and empathetic service is incredibly important to us, and it’s fantastic to know this made such a positive difference to your day.
I’ll be sure to pass your kind feedback on to him—it will mean a lot.
If you ever need any further help or support, please don’t hesitate to get in touch.
-Diane
I am usually shy and nervous but the…
I am usually shy and nervous but the friendly and helpful staff went advice and behind as I often struggle on automated systems and have to ask to speak to a human operator due to my medical conditions. They explained the T and C's very well and made sure I got the best deal for my money. Thank you..
9 May 2026
Unprompted review
Reply from firmus energy
Hi Richard,
Thank you so much for taking the time to share your experience — it truly means a lot to us.
We're really glad to hear that our team was able to support you in a way that made you feel comfortable and at ease. We understand that automated systems aren’t always suitable for everyone, so it’s especially important to us that you felt listened to and supported when speaking with one of our advisors.
It’s great to know they took the time to clearly explain the terms and conditions and helped you find the best deal for your needs. We’ll be sure to pass your kind words on to the team.
If you ever need anything else, please don’t hesitate to reach out — we’re always here to help.
-Diane
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