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Firestormgames Reviews 

11,611
•
TrustScore 5 out of 5

4.9

Game Store
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Review summary

Created with AI, based on recent reviews

Considering 765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and extensive product range, often finding rare items. Many people highlight the remarkably fast delivery and efficient order processing, with items frequently dispatched and arriving sooner than anticipated, even for pre-orders. Reviewers frequently commend the careful and secure packaging, consistently ensuring products arrive in perfect, mint condition. However, some customers also noted instances where packages arrived with damage, occasionally affecting the item inside. This was sometimes attributed to the delivery service or concerns regarding the packaging's security.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

People report positive experiences with product, often highlighting the great selection, competitive prices,... See more

Order

Users describe positive interactions with order, frequently highlighting the speed and efficiency of the... See more

Service

Reviewers highlight positive aspects of service, consistently praising its stellar quality, efficiency, and... See more

Price

Consumers consistently express satisfaction with the pricing, often describing them as competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order from Firestorm Games, who were highly recommended to me by friends. I bought a copy of the new Warhammer 40k Armageddon box set, which was competitively priced, well... See more

Rated 5 out of 5 stars

My first time shopping with Firestorm and their website promised item shipped same day if ordered before 3pm I think. This is excellent as a number of other FLGS can sometimes take days to ship items... See more

Rated 5 out of 5 stars

Purchased a game published in 2024 that is now extremely rare. The game was excellently priced. Seller communication was great all round. Well packaged in cardboard, bubble wrap and black plastic the... See more

Rated 5 out of 5 stars

Great range of stock at excellent prices. Gundam kit dispatched quickly, well protected and arrived in perfect condition. Will happily buy from again.

Company details

  1. Game Store

Written by the company

We are an independent tabletop games retailer with over 15 years of experience. We have 6 stores based in Cardiff, Newport, Bridgend and Merthyr Tydfil in South Wales, Swindon and Gloucester. Cardiff is based within a 5 minute walk from Cardiff Central Station. Situated inside the South Wales Gaming Centre which has over 70 gaming boards and a licensed bar, the ideal venue for you to play and meet like-minded gamers and build on the ever growing gaming community in South Wales. Our Newport store is situated inside Tesco Extra in Newport Retail Park, perfect for buying milk and Space Marines in one shop! Bridgend and Merthyr are high street store as are Swindon and Gloucester. All stores have designated organised play space. All six stores support all of the major table top board games, card games, miniatures games and more... Come down and see us, we are not just the place to buy, but the place to play!

Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

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Replied to 91% of negative reviews

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How this company uses Trustpilot

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4.9

All reviews

(11,611)

736 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service. Packaged very well protected against damage and the order was processed and delivered quickly and safely

Will use again

5 June 2026
Rated 5 out of 5 stars

My go to online hobby store and always will be

great prices, great range, rapid despatch . Frustratingly there was a stock issue with one of the items in my order, however customer service contacted me almost immediately to discuss options and i was able to swap out the item for a different item and have the difference refunded. Shame as its an item i really wanted, but customer service was top notch in reaching out to correct the issue, whereas some other only stores ive dealt with in the past wouldnt have reached out and wouldn't have dealt with it until i contacted them.

3 June 2026

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