Firestone Complete Auto Care Reviews 

Posting here, because my review got censored on Google.

Back in 2020, I had my motor mounts replaced at Firestone. They told me that my car had 3 motor mounts and that I was getting all of them replaced. The whole thing was a massive headache.
I came in that morning saying that I needed the car back by 2:20 PM because I was going to work.
They agreed, but later on, a female tech approached me and said that they had 2 of the motor mounts, but the 3rd was the wrong part and that they couldn't reach their supplier. She asked if I just wanted them to put on 2 mounts and come back another day.

But a few minutes later, the tech approached me again and said, "Nevermind, we were able to get ahold of our supplier. So you're looking at about the same time."

I thought she meant that they would have my car ready in time after all, but when 2pm rolled around and my car was still on the rack, I questioned another tech about what was going on.

He said, "We won't have it done until the end of the day. Didn't (female tech) tell you?"

I said, "She said I was looking at about the same time."

Long story short, my husband (then boyfriend) had to call late in to work so he could drive me two cities away to my job.

Fast forward to 2022, I had long stopped going to Firestone and my current repair shop told me that my motor mounts were bad and had to be replaced again. Customer service at Firestone refused to respond to me when I tried to reach out to them, so we were forced to pay for the repair ourselves. Granted, I no longer had the receipt because the repair had been done 2 years prior, but that was still no excuse to not get back to me.

Oh, and by the way, I learned that my car actually had 4 motor mounts and only 2 were replaced by Firestone.

I left a negative review on Google about customer service's lack of response and included a picture of the defective motor mounts. They then proceeded to censor my review.

Later on, I tried to cancel my Firestone card by phone. They told me that it was cancelled, but a few days later I could still log in to the account and the card was still up. I then proceeded to send an email to customer service cussing them out, which is something I NEVER do, and that seemed to motivate them to cancel the card finally...

Fast forward to today (12/14/23), another repair I had done in 2020 at Firestone was getting my serpentine belt replaced. I was notified today that my serpentine belt was bad and needed to be replaced again. There was also conveniently no record of that repair being done on CarFax despite me being charged $200 for it back in 2020. Unfortunately, I don't have the receipt for that repair either because it was 3 years ago...

Stay far away from Firestone. Never trust their positive reviews, because those people are probably getting paid to leave them.

The whole experience with Firestone and the thousands of dollars we had to throw away cleaning up their mess was worse than when my parents beat me as a child...

2901 S Dairy Ashford, Houston, TX. First customer to arrive, promised oil change, tire rotation and alignment in 1-1.5 hours. Received a call listing other problems resulting from their inspection. Politely declined. They said the car was done. 2.5 hours after bringing the vehicle in, I arrived expecting the service to be complete, which it was not. These are not professionals.

I had services done on 10/3/23 at Firestone Livingston, NJ and was charged me $ 488.00. While driving the car home on light came on the dash. it was like @ / capital letter. I drove the car back on Wednesday and the employee just gave appointment for the following Saturday. On Thursday the light was still on and was concerned because i did not know how safe it was to keep driving the car because and when at looked at the book it said if this light was on, the car needed immediate service. When I got there, a Spanish guy with his ass up to his nose called the manager to talk to me. He said to me : oh you are mad and do not want to listen to, I am not checking the car so you can come back on Saturday as scheduled and walked away. SO I sat and called the police. When the police came, I gave my version and she went to talk to the manager and he said: This lady is having attitude and she threating my life. So we are not even going to take the car on Saturday. She can go somewhere else. NOT to mention that it was a biggest, tallest guy at the office! He did not call the police when he was being treated by a 5.4" woman but sat calmly at his desk waiting for the police!. He refused to give his name to police for the report. The police was the one that entered the car, checked the light and told me that sometimes time this light will go one and it is a way to save gas. I dont know anything about car and If i knew something I would do my one service and wont give a dam about Firestone. I I assure I will never go over there and while keep telling everyone how bad there service can be. I wish I had pay American express, I would stop the payment immediately and bring my car to Jeep for proper service. At this office they are a gang of liars , lazy ass and racists. The service is more than bad. I will bring my car to the dealer when i am sure the can give proper diagnostic and service to the car. I will continue to write review everyday until i get to 488 , the amount i paid those thiefs to messed up my car.

And the most expensive place I've ever seen. They charge 3 times more. Don't go in this place. They will stole you. They sell alternators 3x more the servicescis 3x more that the other place that I checked. I m in shocked with the price...Firestone will be 2.300 and other place 700.

The new Firestone manager in Saddle Brook does not honor Firestone,s Lifetime Alignment Warranty! Store Manager Barkev Sanossian would not honor Firestone's Lifetime Alignment. He said they cost him money, and he was tired of giving out free stuff. I had to go to another store to get alignment checked. I have 3 cars with Firestone Lifetime Alignment contracts.

I had an appointment on a Saturday but we ended up having a horrible storm and all the power was out in the area for days. Nate the manager of the Mentor, Ohio store got a hold of me when everything had settled down, he couldn't be anymore helpful and got me in to take care of me. I have dealt with him in the past and didn't know that he still there. He's always been friendly and courteous. Thank you Nate

I should of read the reviews first before I took my car there . But I did not . Then my next mistake is that I did not stay around to make sure that my car was being worked on and how long they really had car in the shop . Did you know that the Firestone in mill creek , was . Will charge you for leaving your car there in the parking lot ( They said that all shops do .) WRONG they don't all do that . They also love to upsell , they also like to charge you for services they did not do or that you do not need . I could go on and on but I think you get that I did not like there service . So if you do go there I would watch them check your bill and stay around so you can see if they really did work on your car . Just my option .
Hope you have better luck then me.

My emails to Bridgestone Support (edited to meet character limitations-my apologies for the wordy review):
Sunday, 8/13
To whom it may concern:
After many deep, cleansing breaths, I can now express my experience with your scheduling dept... I am certain I have a fuel leak & my A/C randomly cuts out. I called yesterday Sat 8/12 what I thought was the store we do business with to make an appt. A very nice lady, clearly not in Phoenix, answered my call. We scheduled a diagnostic for Sun 8/13 at noon. Later in the day, I received an email stating that my appt was moved to Wed 8/16 at noon. No prior notification or approval - just rescheduled. My husband called & spoke with the scheduling dept & was able to schedule it for today Sun 8/13 at 11am at a different store not too far from us. When I arrived, I was was informed that the lead mechanic is off today & would not be able to take us. I assured this young man that Firestone's seriously flawed scheduling process is not his fault. He was able to fit us in on Tue 8/15 at 8am. So, now I have to drop my car off tomorrow for repairs on Tue. As a card-carrying member of Firestone since 2004, we have been loyal customers to your company. Never have I ever had such low-quality service. I can't even blame the 2 individuals we spoke with on the phone. Clearly, they're just doing their job, but CONFIRMING a date and time is misleading & unacceptable... (unfortunately, my message cut off)
Aug 15, 2023
I showed up at the store this afternoon to drop my car off for service tomorrow & was informed that they won’t have a diagnostic tech tomorrow or EVER. He explained that there are 2 locations that have diagnostics, but this ain’t one of ‘em. This time I do hold the gentleman who made my appt yesterday fully responsible. He should have known, based on my issue, that a diagnostic test would be needed (even I knew this!). So, now I have to wait 2 more days for service.
Watching my gas gage plummet & popping ibuprofen like Skittles due to the gas fumes I’m breathing in not to mention my A/C randomly cutting out again this afternoon sparks zero joy. Oh! And now I have to reschedule my doctor appt Wed. because I won’t have transportation.
I don’t get it. My husband is ready to tap out & find a different place. I just want my car fixed by the company I’ve trusted with our automobiles for years. I really hope Firestone will do the right thing & ensure this negative & totally unacceptable experience doesn’t happen to another loyal customer.
August 16, 2023
I received a voicemail from regional mgr Jeff yesterday. I called back & left him a message-No response. I am a respectful, understanding woman who has reached her threshold of frustration. Thank you again for your attention to this matter.
Aug 18, 2023
Hello,
Since I never received a return call from Mr. Murray or any further communication from anyone, I guess we're done here.
Thank you for your time. I'm done wasting mine.
On 08/24/2023
Hello Jason,
I appreciate your responses to my never-ending challenges with Firestone. YOU have done your job. I have not received a response from Mr. Murray nor have I received any communication from corporate. Even though I need more work done on my car, I have made the decision to move on. My loyalty ends today. Clearly, Firestone does not value their long-time customers. However, I really hope they find some level of value in my initial feedback regarding the f@*ked up scheduling process and staffing issues.
******
CS Jason responded to my litany of emails promptly with the same response – sorry, understand my frustrations, someone will contact me. The repair service we've received has usually been fair & efficient. However, since they installed the fuel pump, my car is chugging gas like it's on a bender. While I usually get nearly 500 miles to the tank, I'm at 3/4 of a tank and have only driven 28.2 miles since filling up 2 days ago. Something is seriously wrong. The biggest bummer is I will have to go there to resolve this issue.

I took my car in for an oil change. I was given an 11:00 appointment and was told my car would be ready by 1:00 as they only had 2 cars ahead of me. I called at 3:00 and it had not been taken in to get work done yet. Was told they were finishing up on the last car and would be ready to start on mine within a half hour and it should be ready by 4:00. I called back at 4:30 and was told it was ready and I asked why I was not given a call. Was told they were on "other phone calls". Really????? Is this how you treat customers? I go to pick the car up and there is only one person in line getting help. There are 4 people behind the counter. Two are on the other two available computers doing whatever and the fourth person is on the phone. After 15 minutes, I'm still waiting in line while the lady being "helped" is still flirting with the guy behind the counter. Finally, after the lobby starts getting full, the person gets off the phone and opens the second line up. I let them know how disappointed I was at their service (or lack there-of) and they could care less. I was told they are helping all their customers and I pointed out that they are helping none of them. Their customer service is non-existent. I am sad to say that this is the type of service that we have experienced at the Vero Beach, FL site for quite a while. We purchased tire there and would go there for oil changes and get tires rotated and balanced for free. Come on people! This should be a simple task to complete. Unfortunately, it is not -- at least not for this location. This will be the last time we will ever, ever go there. I guess this is the norm with this location. If I could give this review lower than a 1 star I would. I cannot explain how horrible their service is there. AND THEY JUST DON'T SEEM TO CARE! My advice to anyone in the Vero Beach area it to stay away from this store.

I purchased tires in 2020 with guarantee of 70,000 miles. I brought in car to check air pressure and ask about life of tire. I was told that they should be replaced. I only have 20,000 miles on tire. Well according to the service tech these tires were manufactured on 2017 and tires only last 5 years. Why would a company sell a consumer 3 year old tires? Or even tell you that at the time of purchase. And to top it off he was unprofessional and rude. STAY AWAY FROM FIRESTONE. TERRIBLE EXPERIENCE. I was a long time customer but no more.

CAME IN REQUEST THAT TIRES GET ROTATED, 2 FLAT REPAIRS, TIRES WAS NOT ROTATED NO PLUGS FOR FLAT REPAIR, WHILE WAITING IN LOBBY WHITE LADY COMES IN AND NEED 2 FLAT REPAIRS AND HE OFFERED TO GO PICK UP TIRE PATCHES FROM ANOTHER STORE, I HAD A APPT. FOR 2 FLAT REPAIRS BUT I COULDNT GET MINES DONE BECAUSE IM BLACK I GUESS. SO NOW I CUT MY CFNDA CARD UP NO MORE FIRESTONE FOR ME. DIFFERENT STORE
I had to leave a review I come in often for alignment for my vehicle which is under warranty and there is a new guy named Brent there is so rude and I will never be back unorganized, rude I really want to have. 1 on1 with him, I'm contacting corperated. 2ND VISIT CAME IN FOR ANOTHER ALINGNMENT AND A TIRE ROTATION DROPPED CAR OFF ALLL DAY AND THEY NEVER DID THE ROTATION REALLY PISSED ME OFF I HAVE 150 A PIECE TIRES/ UPDATE CAME IN 7/21 ON A CARRY IN WITH A NEW TIRE, I TOLD THEM I WANT MOUNTED ON RIM VAVLE STEM, AND BALANCE, WHEN I PICKED UP THEY TOLD ME 20 BUCKS I SAID THATS IT I ASKED DID U BALANCE IT AND HE SAIDS YES AND I GET TIRE HOME AND NO WHEEL WEIGHTS AND VALVE STEM LEAKING. PAID WITH FIRESTONE CARD I WOULD CUT THIS CARD UP BUT IM GO TO INDY TIRE BECUASE I SEE YALL HIRE ANYBODY.

Gave the price up front and fixed the alternator/back lights for a little over 500.00 with the military discount.

Went to @FirestoneTires this morning for an oil change. The employee, Jose, told me I could not have my firearm in the store. I told him no problem that I would put it in the lock box in my vehicle. He told me, " You can't have it in your vehicle either." I was very cordial and polite and told him I have been coming here for years, and I've had no problem with my firearm on me. He then told me he didn't give a sh!t and to "get your ass out of my store with your firearm and don't come back." You got it! I got out of your store and will never come back! And I am taking my entire fleet of vehicles with me and canceling my corporate credit card with you. 🖕#FuckYouFirestone

We had a bad tire in route and we’re very nervous we would not make our destination in time for me to start my new job! Given it was a Sunday we happened to drive by the Firestone station in Asheville NC. That was open! Damon Fyock was so remarkable in his service and prompt in getting my car fixed in record time even when they were very busy! We were so blessed with his care and kindness! Thank you emmensely!

I decided to go to the shop on E main st in Spartanburg SC because their reviews looked better than other Firestone shops around. Another disappointment. Took my car there to replace the door handle. When they called me several days later to pickup the car, I found a "green" door handle on my "silver" car. It looked awful. They told me they do not do painting, and that I had to go paint the door handle somewhere else. Besides, I found a "check engine light" sign on the dashboard that was not there before. How can you return a car to a customer with a check engine light on, and without any explanation? I refused to bring the car back to them because I know this is one of their habits, maybe to charge customers more. They also left a very sticky glu-like liquid on the car that could not be removed after I took the car to the car wash. Had to get it brushed (maybe I should say scratched off) by a car wash attendant. Needless to say, they did not deem necessary to clean the car before I picked it up. All that for a price I would not even want to say here. Please avoid!!!! The government should really investigate these people, they have hurt too many customers.

If you have been ripped off by this firestone like i have i suggest you contact the Bureau of Automotive Repair and file a complaint . In the past they were found guilty of fraud and looks to me that they are scamming people again . You can see this is wide spread as the Better Business Bureau has 699 complaints in the last 12 months . I have contacted the head office of Bridgestone with a demand for my money to be returned and now I can file a Small Claims Court against them . Bill Thomas was investigator leading the fraud case and channel 7 local news has a story . It might be time to get the State Attorney Generals office involved in this matter .

It was bull I'm a mechanic And fix my own problems and take it in for front-end aliment every now and then my 71 year old mom takes it in and tell her that the front-end needs everything new and last year I replaced the whole front-end bushings from front-end to rear-end I was set to be done and I confirmed with there individual about that date and not one person had the Gull to make anything right my mom had to reschedule her appointment to come in and get told a lie that she needs all kinds of work done bull

Firestone Is A RIPOFF.. If I Had Known That Each FIRESTONE Was Independently Owned? I Would Have Never Gone There.. I Go In For A $40 Dollar State Inspection, And ALWAYS End Up Paying $600 Or More Dollars.. And? I Don't Even Drive My Car More Than 2000 Miles (A YEAR).. And, Using Your Credit Card? Doesn't Help.. When Your Mechanics See That? They're Like Children In A Candy Shop That Has Free Candy.. I'm Done With FIRESTONE.. I'd Be Better Off Buying A New Car And Trading It In Every Two Years.. Incredible...

They’re an unserious business, I scheduled an appointment and this guys wasted my time, canceled my appointment without a notice and never showed up. Claimed he came to my address and didn’t see a car. Very unprofessional

Ordered Tires and Alignment one week before appointment. Store was supposed to call the following day to confirm appointment and tires were in stock. Store manager calls us up the morning of the appointment and states the tires were never ordered. But he can sell us a much more expensive set of tires