Firestone Complete Auto Care Reviews 

A complete ripoff! The worst customer service I have ever experienced. Double the prices compared to Gerald’s. They informed me that my last repair was a significant undertaking requiring 5-6 hours of labor. However, they contacted me after only 2 hours and requested that I collect the car. When I inquired about reducing the price since the labor requirements were minimal, they adamantly stated that this was their standard practice. Consequently, they demonstrate a lack of concern for fairness and honesty, resorting to deceptive practices to exploit customers. Stay away from them!!

DO NOT BRING YOUR VEHICLE HERE

Firestone is a dishonest business who clearly doesn’t put the customer first. I originally brought my car to them to have them replace the shocks and struts. I also paid for a full inspection, specifically the CV joints. When I was called I asked how everything looked and was responded with “what do you mean how did everything look”. I said I was wondering if there was anything else discovered with the inspection I asked and paid for. He sounded annoyed and went and asked the person that performed the work and they told them that they didn’t see anything. When I went to pick it up I asked the gentleman who I originally dealt with when I dropped the car off the same question. He went and asked the mechanic who performed the work and they told him that they noticed a slight tear in one of the CV joint boots. I asked him why that wasn’t communicated with me because I would likely have had them replace that as well. I was never given a good answer for that. He did remove the inspection charge since that was clearly not done. So after driving the car a few times I noticed a knocking sound coming from the rear end when going over bumps. I called the store and gave them specific details on what I was hearing and even gave them a local street that they could drive down that really exposed the sounds because it had a good amount of small potholes and bumps. I asked them to please not call me and tell me that they couldn’t hear anything and that everything sounded fine. Well wouldn’t you know, I was called that afternoon and was told that they couldn’t hear anything and that everything seemed fine. I asked who all drove it and they said two different mechanics drove it and couldn’t hear anything. I asked them if I could please have one of the mechanics ride with me and see if I could point it out to them. They said if one is available when I get there I could. When I got there I waited for 20 mins or so for a mechanic and we drove down the street I told them to drive down originally. We weren’t but half a mile down the street and I asked the mechanic if he could hear the sound and he said yes. I asked him if he knew what it was and he said yes, it was the shock mounts. He said that they were not snuggly fitting the shocks that they had changed out. When we got back to the service center I told the manager that it’s funny how the mechanic I was with heard the sound within minutes and yet you had two other mechanics report that they couldn’t hear it. I told him that I was not happy and that it was a very big inconvenience to drop off and pick up my car like that. He and the other gentleman that worked up front were not sympathetic or understanding. The main manager had a condescending attitude and just made me more upset.

Here’s the worst of it. This is the flat out unethical part. After leaving I called the corporate number and had a ticket put in where I asked to speak to the manager who oversees this store. I was told that I would be contacted by someone within 72 hours. That came and went and I called again and asked why I wasn’t contacted. They told me that the ticked went to the store that did the work and the manager closed the ticked saying that it was resolved. I told them that I specifically asked for a supervisor other than the one at that store to reach out to me. They said that they would put another ticked in specifying that. After another 72 hours and not hearing anything I called the corporate number again and was told that the same thing happened. I told them that I was going to give them one more opportunity for them to reach out to me before resorting to social media which would include this Google review and a BBB complaint. Wouldn’t you know, for the third time the ticket routed to the store manager and he closed it out as resolved. Can you imagine a rigged setup where the person or place you have an issue with gets to mange and close those tickets out without it going to their supervisors. Even when I specified that it goes to the next level of management. Do yourself a favor and avoid this place.

When I took my vehicle to Firestone New Berlin WI with a small screw in one tire, the associate advised me that the tire was not repairable and had to be replaced because I had used the tire sealant that came with the car to temporarily seal the leak, which had allegedly ruined the tire. The employee did not mention that it was merely company policy not to work on tires that had sealant applied. I later learned that sealant that is applied correctly can simply be cleaned out and the tire can be repaired.

I have had cars serviced and repaired at Firestone for many years. I expect to receive advice that is truthful, complete, and puts me in a position to make an informed decision about all options available. The advice I did receive was incomplete and misleading, and the consequential damage from replacing tires earlier than needed is not acceptable.

My complaints with the company and the Better Business Bureau went nowhere: management covered for their employee who lied about withholding information from me to gaslight me into replacing my tires when it wasn't necessary. Never do business with Firestone again!

Too bad zero Stars isn't an option. Brought my car here for the state inspection. Needed to get new brakes. No problem. Had them replace them. 5 months later. The brakes are still screeching set up an appointment for them to check my brakes. They say it will take an hour. Fantastic. Drop the car off before they open and use the key drop box. Call 2 and 1/2 hours past the scheduled time. They haven't even touched the car yet but try to lie and say it'll only be another hour and that they're short-staffed. Call an hour and a half after that. Car is going to be ready in a half hour. Show up a half hour after that car is still on the lift. Going to get the car and I'm told that they were confused by the car being here and that it didn't match the appointment exactly. But I put both of our names on it so they just never looked it up. I asked them if they had confusion about the keys that were in the Dropbox for a 9:00 a.m. appointment that it stated on the envelope why I didn't get a phone call. He had no answer for that. Will 1000% never be coming here again? I don't care if it's going to take you all day to fix my car. What I do care is that I got s*** quotes for time so many times during this experience learn to under promise and over deliver not over promise and not deliver at all.

Went to the firestone at 3620 East Colonial Dr in Orlando Florida and Paul Marlow manager of vehicle services gave honest and professional service so see him for anything with your car!Zd

STAY AWAY from Store #678627 Abilene, Texas

Keeping in mind that my car was "serviced" on JULY 26TH!!!! This is the LAST place to consider bringing your vehicle. Nothing but a scam for little service due to half the staff calling out daily, no management to speak of based off their retention skills, and corporate isn't at all better.

One of the services offered was a COMPLETE vehicle inspection and I thought it was understood that also meant fix ANY AND ALL problems associated, especially since I verbally stated as much. After 4 days without a vehicle or even a phone call until I called them, when I went to go sign for my keys I was informed that there was still work that needed to be done such as a MOTOR MOUNT, there were and still are more lights on my dash than when I started such as DAILY warnings for deployed airbags, no ABS system and my ESC warning light causing my car to in the end feel wildly unsafe considering that stands for ELECTRONIC STABILITY CONTROL and ever since I got it back my car has been working on the information that system is broken. Naturally I immediately turned around and spoke with the manager but after explaining the situation got told because the employee I spoke with wasn't there and I didn't personally speak to him they couldn't do anything about the lights but they'd take a look AFTER dropping it off AGAIN the next day. 24hrs later they'd literally done nothing to reset my dash, told me "in their experience" followed by explaining that my bulbs appeared burnt out when in reality it was electrical tape.....they never even physically checked they simply glanced basically and told me that I was SOL and should take it to the dealership (where they would want $200 to diagnose NOT fix).
The next 72hrs didn't get better. I had to drive from Abilene to Lubbock for post surgery checkup and within that time I noticed that my AC no longer remotely blows cold unless on MAX AC which is ridiculous. The pictures I took not only show all the lights on my dash ALWAYS screaming at me but also the temperatures in which I was having to deal with slightly cooler air than 100+ degrees blowing. On the final day I crossed into New Mexico to visit a friend and within 7 hours BOTH my taillights simply stopped working and burned out leaving me at 11pm in ANOTHER STATE to spend the last of my cash replacing even more that I was assumed to have been fixed. I'm disabled and don't have steady income to be wasting $4000 for ABSOLUTELY nothing. It's been literally 40 consecutive days without so much as a call back from ANYBODY local, every single week I'm on hold with Firestone slowly escalating the issue but the Regional manager can't contact the store manager because he has been ON VACATION and customer service refuses to further escalate this despite there being blatant laziness, negligence, possible fraud and certainly overall just a scam for your money. My Alignment is still WAY off, I have MORE issues than when I started, Customer Service is anything but, and I'm daily copying conversations, taking screenshots with time stamps, receipts, etc because at this point it is looking to become a legal matter. I'm roughly 6 weeks waiting on a 2 day call back. Just steer clear of here! I literally no longer feel safe in my vehicle and before when it was barely running there was more security and safety than now. I feel I have been more than patient and remained calm but this is just borderline illegal in how they run their operation, relying more on excuses than solutions.

Like many I would give them ZERO stars!!
We will never return to this company for ANYTHING!!

2823 s glenstone, Springfield MO location -
I have never had a mechanic, from ANY location I’ve ever taken one our vehicles to, treat a customer (such as me) so incredibly rudely and disrespectfully!
Over 3 hours went by (after being told 1-2 hours) with no updates — with an appointment!!
I saw M@-k working on some wiper blades, no one else in sight, and politely asked if he could have someone get an update for us when he was done - on our tire set up.

Immediate he went off on me, saying those are big tires it takes time (not letting me finish my statement) when I advised I was told 2 hours and it was past that. I again asked if he could just have someone chat with us, as he continued to loudly talk over me with a horrible nasty attitude and misdemeanor! It was uncalled for. He was yelling at me in the parking lot, which I then told him I wanted a manager due to his (M@-k’s) complete rudeness and disrespectfulness. He yelled at me to ‘go inside and talk to the guy in blue then.’ The manager did absolutely nothing! He didn’t even update us. Like deer in headlights he just kinda fell over himself!

We are loyal card holders….but we won’t be using Firestone ever again! Horrible customer care!!! It should not take 3+ hours for this to happen!!!

We run a business and I would never allow this kind of treatment of my clients. Awful!!

FIRESTONE in Berlin CT employs inept & incapable mechanics. They took my vehicle in, told me 2 hours tops, then repeatedly worked on folks cars who came hours after I did. For two & half hours it sat unattended. Literally the definition of lazy. They had one single guy in the front office overwhelmed answering phones while the “mechanics” -I’d hardly call em that- laughed & vaped & took breaks every 20 mins. They claimed they “forgot” to communicate it would be an extra hour. In reality it took 5 hours for a #*n tire rotation & oil change. Stay away from this location. NEVER DO ANY BUSINESS WITH FIRESTONE. PERIOD.

This is the second time this incompetent business botched a simple oil change. DO NOT DO BUSINESS WITH THIS CHAIN. Find another company worthy of your hard earned money

Booking online and the local store disconnect is ridiculous. Talk about trusting you secured an appointment and find out you drove to the shop on 100 degree heat for nothing.

On Wednesday July 31st, I was searching for a lifetime wheel alignment plans locally and I saw Firestone had such an offer with a $20 coupon, not much but better than nothing. I scheduled the appointment and received an email regarding the appointment request for the date and time that I chose.

I headed to the shop the day of the appointment and met with the store manager and he asked how he can help, I told him I had an appointment for a Wheel Alignment and he looked surprised. He asked for my full name, then my phone number and after searching multiple areas he advised that my info is not listed. Then he mentioned, have you received a call to confirm your appointment? I told him what phone call? Was I supposed to get one? No, I have not but I have the email comfirmation with a reservation ID. He said NO, we dont have you in our system and they are booked.

Like any customer who wasn't expecting this on a boiling day and making time for the service, I asked the manager who can I call to address my complaint, he directed me to the corporate office. I got the number online and called them and got a hold of David, he checked the details and saw my booking info and of course nothing was done to get my service taken care of that day and I wasn't complaining about the hard working Gentlemen in the shop as they looked overwhelmed and I wasn't upset with them rather the way the failed communication between the site reservation "Corporate Responsibility" and the internal process that Failed Horribly.

So what was expected from the shop was to give me a call after getting the booking set and confirm whether they can do it or reschedule. I never recieved that call back so my booking was set in stone. Below is the wording from the email received after booking the appointment "
IMPORTANT MESSAGE:
If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that’s convenient for you."

I never got that call... I am sure this isn't the first time and I am not the only customer who had to go through this failed internal communication. Change the wording stating if you do not get a call back within x amount of hours to confirm your appointment please contact us. Something to that effect... So David the claim processor decided to hang up on me as he probably he had enough of my suggestions, without getting a confirmation that my claim was submitted or an email to confirm that. So I called back, I guess David saw my number, after ringing a couple of times he disconnected my call. I called again and this time a lady answered and told her I was just submitting a claim and wanted to make sure my claim was submitted, she provided the claim number and I asked her what was the name again of the person helping me. She advised she can't give me the full name and only gave me his first name David. Now if that was true or not I don't know.

I get a call back today from the district manager Jerry and of course a person with a calm voice and agreeing with you and that it could have been a system glitch and can we get you rescheduled again. I advised let me check my schedule and will submit another online reservation and he said to let him know when I do so he can call the shop and confirm it with them. I appreciate the call but sometime when you are inconvenienced and it is not your fault a nice gesture of some sort would have been presented. He didn't seem to care. I got my appointment confirmed and that was how much he would help with. I could have done that with the nice store manager myself when he saw I was very disappointed.

Even David had mentioned when filling up the claim and before hanging up on me say, for the inconvenience we may work out a discount or something, but of course the district managet was to offer that and after coming back to the shop and process my order, there was NO such discount for the inconvenience.

I didn't want a special treatment, I wanted them to honor my initial appointment but neither the appointment was honored nor the token for the inconvenience was considered.

Hoping anyone who reads this and it is your first time getting your vehicle serviced at Firestone and you manage to book online. Follow up with a phone call to confirm, to avoid going through what I went through. It's not the end of the world but Firestone needs to get their internal process revisited or make sure they have enough staffing to take care of the customers. Thank you and good luck.

On July 27, I made the unfortunate decision to visit Firestone on 1st Street in Humble. I arrived around 1:20 PM for a simple oil change and brake check, and was told it would take two hours. I left my car, expecting the job to be done promptly. How wrong I was.
By 4:20 PM, I hadn't heard anything, so I called to check on my car. After being left on hold for a staggering 25 minutes, I was finally told that nothing had been done. The oil change and brake check hadn't even started! They claimed they'd get someone on it immediately—a "guy standing around" was apparently their best option.
At 5:46 PM, I received a call saying I did need brake service, but assured me they could finish before their 7:00 PM closing time. I arrived a little before 7:00, prepared to pay, only to find my brakes still incomplete. I watched as various employees aimlessly wandered around, occasionally helping the lone mechanic on my car. This guy clearly had no idea what he was doing; he even hand-tightened one lug nut before using an impact wrench, a basic mistake that could've caused serious damage.
Then, they lost a lug nut. When I confronted the assistant manager about the 2.5-hour delay and the missing part, he offered no apology—just excuses. They were short-handed, had long work weeks, and blamed "anyone" who might have misplaced the nut. Not a single "I'm sorry" was heard. He tried to reassure me by saying the mechanic was new but "very methodical." Methodical at being incompetent, perhaps.
As if that wasn't enough, when I finally got my car back at 8:20, it was filthy—grease prints all over the steering wheel cover. The real kicker? The brakes were barely functioning. The pedal sank to the floor, barely stopping the car. When I brought it back, the mechanic casually suggested I "pump the brakes a couple of times." The assistant manager had to pump them himself to get any response. And still, the brakes failed. Bleeding the breaks is a basic step in servicing brakes and my mechanic apparently had no clue.
The worst part? When I, the car's owner and the person paying for this mess, asked questions, the assistant manager had the gall to ignore me and address my friend that had provided me the ride and was waiting around to see if my care was going to be capable of making it home - just because he's assumed he was my husband and that he should talk to the man. When I told him to stop and talk to me, I had asked the question, it was my car and that I was paying for the repairs, the assistant manager actually said “He is the husband that is why I am explaining it to him”. It didn't matter that I have a background in mechanics and have managed a parts house; he just assumed the man should be spoken to, completely disregarding me the actual customer paying for this ordeal.
To recap: the service was abysmally slow, the customer service atrocious, and the mechanic dangerously incompetent. They were more concerned with closing up and going home than my safety and doing the job right. The assistant manager was not only disrespectful but blatantly sexist. If I hadn't insisted on a test drive, their negligence could've caused a serious accident. Firestone on 1st Street is a disgrace, and I will never set foot there again.

Dropped my Truck off (did not wait) for 1st oil change. 3013 miles on the truck. 139.+ for oil change. Picked up truck with 3043 miles on truck. Manager looked at my miles on truck and said that is what it was dropped off with 3043. I have a picture of the 3 people approaching me and my truck in the parking lot, and the manager called the police as well as myself. The police said nothing that can be done, you can only complain to the corporate office.

Beware of this place!
Firestone Complete Auto Care
14170 WEST COLONIAL DR
WINTER GARDEN, FL

Went in for an inspection. Was told license plate light was out and wiper torn. $111. If I did not pay, would fail inspection, and have to pay full price again later. My independent shop would NEVER do this. At worse would charge a FAIR price for parts. The bulb cost $1.49. Emissions was fine but they wanted to charge me a full price 2X. Looked up the code, NYS only requires "A light". I had two, one still working. I had just put new wipers on (one had somehow gotten the smallest tear..). I understand they have to meet the law ,but it looks like NYS does NOT require both lights, my independent shop would say "bring it back, no extra charge...and the high pressure approach stinks. I know how to deal with this. But the single mom? The college kid with his first car?
High pressure push to force you to over pay. I will never trust this company again.

Terrible customer service experience big rip off scam beware beware beware!!!!!

I did an oil change and tire rotation at this branch. After the service, I started experiencing a noise when I went past a speed of 50 mph. Within a couple of days, I drove back to Firestone to report the issue. The mechanics reviewed the oil change level and told me that everything was perfect, assuring me that the oil change and tire rotation would not cause this issue. However, I insisted that the issue was present and asked them to at least sit in the passenger seat to identify the problem. They then told me that the noise was due to a bearing issue coming from the front wheel.

I scheduled an appointment with the car dealership since my car is under warranty, hoping that the bearing replacement would be covered. The dealer checked it thoroughly and identified that during the tire rotation, the Firestone mechanics had interchanged the rear-side cupping with the front side. There was no bearing issue, and the noise was due to the Firestone mechanics' mistake. They recommended replacing the tires because of this.

I am totally unhappy about this. Firestone should have identified the issue when I brought the car back the second time. This shows the incompetence and lethargy of this Firestone branch. When I went back to Firestone, instead of acknowledging their mistake, they offered me a few credits and made me pay $152 for the front tire replacement.

This entire experience was a total mess created by them and is ridiculous. I would not recommend this store to anyone.

I've been going to them for years since I bought tires for my jeep and had a good experience. Since then they screwed me over around every corner. Replacing a tire is about 300 -400 after labor and tax. If a tire can be patched that's saves you a ton of money.

A) they told me I had a nail in my sidewall that couldn't be patched. (Fair I saw it in my tried but there could have been a second one)
B) I bring my wife's car in for a flat. The invoice says "flat repair patch-plug". Good thank your Firestone, 6 months later it's flat again I bring it back to Firestone they tell me they can't find the leak because it's filled with fix-a-flat now I need a whole new tire. I brought it to a shop paid and waited an hour so it could be fixed right. If I wanted to full it with slime I could do that in my driveway. Now the labor costs for a new tire are going to have to include scraping that crap out of tire.

You can't trust any shop. I brought it to meineke they said they patched it and sent me home and it was flat in a hour. I'm sure they have good tech that work there but I haven't found any. Any other shop I go to can't be worse than here they can only be as good or better.

The guy behind the counter Elijah helped as much as he could he was professional and helpful. I've just had too many bed experiences here.

Took my vehicle in on July 6th Firestone in Spring, TX (Champion Forest & Louetta) because my left rear tire pressure light was on. A mechanic claimed to have "patched" a leak. I came in and set for 3 hours for a tire patch. Unfortunately, the tire pressure light continued. I could not bring the vehicle back because of Hurricane Beryl power outages in the area over the following week. The service I received was subpar with men who exuded chauvinistic attitudes toward fixing a car that belonged to a female. They did not seem to give a damn about fixing it right the first time. I believe instead of patching the leaky tire, they simply aired it up intead. This could have been dangerous, had I evacuated and been on the highway out of town (which is what I informed them I may need to do). The services have declined substantially over the last several years.

I’ve been to the Firestone in Raleigh NC, on Glenwood Avenue. Never go there. I took the car there because it was having issues cranking. They told me that it was normal for all cars over twenty years old. They were wrong. I took it to NTB, and the problem was the coil packs. I ended up paying $140 for an incorrect diagnostic. They refused to take responsibility. Another time, they told me my fuel pump need to be replaced, after installing the pump myself, it turned out to be the fuel injectors. Again I spoke with the service manager, to no avail. I wasted my time and money because of their incompetence. Instead of compensating me, they offered me a discount on tires I don’t need. Horrible experience.

June 24, 2024, representative who scheduled firestone tire installation for Wednesday June 26, 2024 at 11 O'clock at Miramar Firestone Service. Spoke to him between 5:37PM to 5:41PM on Monday so assumed was getting tires installed. According to him there where 5 tires at the time. Arrived a few minutes earlier than scheduled and lady rep. had no idea who was scheduled for the 11 o'clock appointment as a matter of fact she mentioned there was no appointment scheduled for me.
Between the lying person who called on Monday June 24 and the person who supposedly checks customers in was as clueless as they come. Never return to this substandard establishment with lying personnel who work for Firestone at Miramar auto care. Plus I wasted about a quarter of a tank of gasoline for nothing. Only one person was waiting for a vehicle and they were not even close to busy. Keep up the bad work Firestone!

This store will sell you services you don't need, and then they won't stand behind their service when they do something that causes your car issues.
I brought my car in at 68,000 miles, and they told me I needed new spark plugs. I didn't know at the time that spark plugs were supposed to last 100,000 miles. And a mechanic was telling me I needed it, so I listened. 8,000 miles later, the end of a spark plug (that this Firestone installed and told me I needed) broke off into the 4th cylinder because a technician tightened it too much, and the end of the spark plug cracked. I drove around for ~8k miles before the spark plug finally broke off, and now it has ruined my engine.
So, I wouldn't even be in this position if they A) wouldn't have sold me a service I did not need for another 33,000 miles and B) if the technician would have done their job correctly.

My dad is a mechanic and worked at the highest-grossing (and privately owned, aka, not corporate) Firestone in North America for over 20 years as their head mechanic. One reason they were the highest grossing is that people from all over our state would come BECAUSE my dad is an honest man and because he wouldn't sell someone something they did not need.

I would not recommend this Firestone location to anyone, knowing what I know now.

I am also a woman, and the woman at the front desk said to me, "Maybe you can talk to your dad and he can explain it in a way that you can actually understand." I know I am a woman, but I am not an idiot. I have a degree in Physics and understand mechanics very well. I also understand that something can crack, but it won't actually break until enough force has been applied over time. Again, I wouldn't be in this situation if I wasn't sold a service I did not need.

I have had issues with this store before, but because it was "under new management," I decided to give it another try.
After they came "under new management," they installed windshield wipers wrong; when I went to use them while it was raining, the rubber part flew off, and then the plastic part scratched my windshield. They also forgot to reset my oil life (I thought maybe they didn't change my oil, but I checked it and they did). And they have not rotated my tires before and claimed they did. I know they also have to reset the tire sensors, but they didn't even rotate them, and I knew that because of a mark I put on one of my tires.

Another thing I think people should know:
A corporate Firestone works like this: a mechanic recommends replacing x fluid. Then the person upfront will type that into the software, and the software will give them a bunch of other recommended services related to replacing fluid x, to add to your ticket. So now your mechanic only recommended "replacing x," but the person upfront (who earns commission) will also tell you, "You need a flush of x as well." So now, you think you need this done in conjunction. Now let's add another layer: mechanics and technicians work on a set estimated time per service; a.k.a., billed labor time. So, for this fluid replacement, the mechanic only gets paid for their labor time. If a service takes longer than the set standard, the person doing the labor doesn't get paid for the extra time. So there is this value system that has been cultivated in corporate Firestone that ends up being mutually beneficial between the person upfront and the person in the back. This also drives up how much the store itself makes. All of which screws over the customer for the benefit of a billion-dollar company. You may want to say, "But at least the employees are also benefiting." Let's do a thought experiment on that:
Remember how I said my dad ran a non-corporate Firestone, and it was the highest-grossing location in North America for 20 years? Well, they didn't do things the corporate way. They paid their technicians, mechanics, and service members fairly, and it cultivated a team of awesome professionals who wanted to do right by the customer. They were not incentivized to screw over the patron. Thus creating trust and community, and that is EXACTLY the reason that this store was as successful as it was.
Corporate Firestone ended up purchasing that Firestone, and they implemented the "corporate way" of doing business, and within the year, it was no longer the Firestone it was. My dad ended up leaving because he hated screwing people over. He opened up a shop and took all of his loyal customers with him, and he is now the proud owner of an amazing shop with loyal customers across state lines.