FindMy.Car Reviews 

309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company and praised the exceptional overall quality. Many customers frequently praise the dedicated team members for being exceptionally helpful, patient, and knowledgeable when searching for desired vehicles. Consumers also deeply appreciate the smooth communication, excellent support, and efficient service that completely takes the stress out of buying a car. However, some customers also noted experiencing unexpected mechanical problems or significant vehicle issues shortly after completing their final purchases. A few other people mentioned facing frustrating delivery delays or discovering that cars required extensive and costly repairs soon after handover.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the car-buying process. Reviewers... See more

Service

People report positive experiences with service, noting that staff members are friendly, knowledgeable, and... See more

Product

Reviewers mention positive feedback about product, expressing extreme satisfaction with finding their dream... See more

User experience

Users describe positive interactions with user_experience, highlighting an amazing and easy-going car buying... See more

Customer service

Clients share positive opinions on customer_service, expressing deep appreciation for the supportive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

11/10 overall rating, we couldn’t be happier with the service and professionalism that we received from Harry upon purchasing our car. He truly went above and beyond sourcing exactly what we wanted d... See more

Company replied

Rated 5 out of 5 stars

Easiest car purchase I’ve ever made 🤩 I asked, they delivered! Amazing service from Guy who sourced my lovely little fiesta, delivered in perfect condition to my door. They sorted everything out for... See more

Rated 5 out of 5 stars

I can be pretty indecisive when it comes to finding a car, but Ted was a total champ. He kept searching and rolling with my changing ideas without missing a beat. If you're looking for a hassle-free... See more

Company replied

Rated 5 out of 5 stars

Matt is an absolute gentleman and personable, with a great wealth of knowledge of the trade. Although conversations have been done over the phone or messages, I feel I've known Matt for a long tim... See more

Company replied


Company details

  1. Car Dealer

Written by the company

We find your ideal car and do all the hard work for you! Let our sourcing experts find, collect, prepare and deliver your next new car with minimum effort required from you. Let us know some basic details of what car you want and we will send you several options of used cars that meet your requirements and budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(309)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made buying a car stress free

I phone and spoke to Tom wasn’t sure what to expect but he was so understanding explaining everything step-by-step for me . I gave him some ideas what I wanted .
He got back to me with a few cars and photos . I wasn’t expecting a lovely choice. I pick my car and it was all ready in a few days . From start to finish made it so easy for me . Would recommend this company 100% . Thank you

18 July 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for your kind words and recommendation! We’re delighted to hear that Find My Car made the process simple and stress-free for you. Making car buying easy and enjoyable is exactly what we aim for, so it’s great to know we delivered. We hope you enjoy every mile in your new car and look forward to helping you again in the future.

Rated 1 out of 5 stars

The worst company in the world

The worst company in the world! Made me wait 3 weeks for an engine they didn’t even have! Told me they sent it out kept telling me to wait in and it will be there! Like an idiot I’ve sat in and waiting for an engine that never come, I tried to phone on multiple occasions only to be met with voicemail, I rang another number he answered and told me his boss and his son has been on holiday so while I’ve been sat getting frustrated they have took their self on holiday… had to wait for them to come back, only for them to say they don’t know where the engine is and I’ll have to get my money back in 3-5 working days so now I have to wait even longer without no engine and to even get my money to buy a proper one,
These people are messers!!!
Don’t buy off these

11 August 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Hi Jade,
We’re not a mechanical garage and we don’t supply or fit engines, so the circumstances you’ve described don’t seem to relate to our business.

It may be that there’s been some mix-up with another company. Could I kindly ask that you give us a call on 01924 566086 so we can go through the details together? If it is a case of mistaken identity, we’d really appreciate it if you could remove the review, as reviews have a big impact on a businesses like ours.

Kind regards,
Joe Ellis
FindMy.Car

Rated 1 out of 5 stars

Wouldn’t recommend ever since I bought…

Wouldn’t recommend ever since I bought the car had nothing but problems the radio that was in the car stopped working when I went to get it fixed the guy said he’d never seen something so dangerous before the wiring was horrible and said it was seconds away from setting on fire. I had to get a clutch not long after buying car and then had to get a new gearbox the chassis was very rusty and had holes in it when I first got the car it wouldn’t stop misfiring and there was just loads of problems all the way round. I’m very upset with the company after being told they were very good but obviously not.

27 December 2024
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Hi Ross,

We have checked our records thoroughly and cannot find any record of you purchasing a vehicle from us, nor have we received any complaints matching the issues you have described. We have no connection to the vehicle in your review, so unfortunately we are unable to comment on its history or condition.

At FindMy.Car, we pride ourselves on our transparent sourcing process, rigorous vehicle checks, and hundreds of verified 5-star customer reviews. If there has been a mix-up with the company name, we kindly ask that you contact us directly so we can clarify and ensure your feedback reaches the correct business.

Kind regards,
The FindMy.Car Team

Rated 5 out of 5 stars

Good morning Find my Car

Good morning.
I would like to just give a very positive review on Nathan. After recently getting my new car
Had two issues with it. Nathan was so helpful throughout his communication was amazing, he came down to Sheffield picked up the car got it sorted and brought it back for me. One of the issues wasn’t covered on warranty but he got me assistance to not have to suffer paying the full price alone, which was such a huge huge help for me. I honestly appreciate such great customer service and support. And he surely had good people skills and deals with clients in such a professional and respectful manner. He surely has been amazing I don’t regret choosing find my car to get my car.
Thank you to you and your team once again

28 July 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with FindMy.Car. Our team, especially Nathan, is committed to going the extra mile, so it’s fantastic to know that his support, communication, and professionalism made such a difference for you.

We’re also really pleased that we could assist with resolving the issues on your car, including helping with costs that weren’t fully covered under warranty — we always want to make the process as smooth and stress-free as possible for our customers.

Thank you again for choosing FindMy.Car and for taking the time to share your feedback. We truly appreciate it and look forward to helping you again in the future! 🚗✨

Best regards,
The FindMy.Car Team

Rated 5 out of 5 stars

VW Polo - Deal!

We gave Ted an outline of what we were looking for and after researching he found a perfect match for us at a reasonable price. He also delivered the vehicle to us, which was a nice touch. Definitely recommend using Ted again in the future.

25 July 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you for the fantastic review!

We’re thrilled to hear Ted delivered exactly what you were looking for – and even more so that the extra touches like home delivery made a difference. That’s what we’re all about at FindMy.Car – taking the hassle out and making the experience feel super smooth from start to finish.

We’d love to help you again when the time comes – and remember, if any friends or family are in the market for a car, send them our way and you’ll earn £200 if they buy through us.

Thanks again for choosing FindMy.Car!

Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from Nathan. He’s so polite and easy to talk to. Amazing communication from start to finish, answered every question I had (no matter how little). Couldn’t have wished for a better process to help me find the perfect car that I wanted. Will 100% recommend to family and friends! Thanks again Nathan!

23 July 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for your amazing feedback!

We’re thrilled to hear Nathan took such great care of you — he really does pride himself on providing top-class service. It’s fantastic to know he made the whole process smooth and enjoyable, and we’re so pleased you’ve found the perfect car!

Your recommendation means the world to us — thank you again for choosing Find My Car, and we’re always here if you or your friends and family need anything in the future.

Enjoy your new car!

The Find My Car Team 🚗

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I came to Ted saying I need a new car asap as my 2004 Polo was coming to end of life, within 5 days he found me one, went and fetched it, serviced, MOT’d the lot! Can not thank him enough!! Legend!

11 July 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for the great review! We’re really pleased Ted was able to help you find your new car so quickly and take care of everything for you. Enjoy your new wheels and don’t hesitate to get in touch if you need anything in the future.

Thanks again for choosing us!

Rated 5 out of 5 stars

Simply the Best

When my daughter’s vehicle was on life support and she was looking for a quick and easy / no stress new purchase, there was only one person we were going to!!
Ted at FindMyCar!!
In a very short space of “request to handing over the keys”, Ted had sourced a suitable vehicle, test driven it, fetched it, serviced it, re-gassed the air con, had it detailed all ready for a happy daughter! And all in under a week!! And she not only got the keys yesterday, but also a lovely bunch of flowers!!
Having known Ted for a few years, and purchased previous vehicles, he really is the Tina Turner of car selling.

“Simply the best, better than all the rest!”

11 July 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you for such a brilliant review! We’re so glad Ted was able to make the whole process smooth, stress-free and quick for your daughter – and that she’s happy with her new car (and the flowers!). We really appreciate your continued trust in us over the years and your kind words mean a lot.

Enjoy the new car, and we’re always here if you need anything!

Rated 5 out of 5 stars

The guys at find-my-car were friendly…

The guys at find-my-car were friendly and welcoming. The service they give is excellent and also their after sales service is top notch. I can highly recommend them

16 March 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for your kind words! We’re really pleased to hear you felt welcomed and looked after — both during and after your purchase. We always aim to make the whole experience as easy and enjoyable as possible, so it means a lot to know that came across.

Thanks again for recommending us — we really appreciate it!

Best regards,
The Find My Car Team

Rated 5 out of 5 stars

This company are second to Non!

This company are second to Non! Contacted Teddy (as always) Re needing a new car and he wasted no time in arranging Harry to contact me to get the ball rolling..
Harry found me my fabulous new car and before I knew it delivery was arranged.. Such a smooth process no pressure or hassle whilst having the knowledge that these guys will take the very best of care to provide you with a quality vehical. Simply the best car buying experience
Thanks guys ❤️

1 July 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for your kind words! We’re delighted to hear you had such a smooth and hassle-free experience with Ted and Harry. It’s always our goal to make sure everything is taken care of for you and to make the process as easy as possible, so it’s great to know we delivered on that again.

Enjoy your fabulous new car, and thank you for continuing to trust us — we really do appreciate your loyalty and recommendation. Always here whenever you need us! ❤️

Best regards,
The Team at FindMy.Car

Rated 5 out of 5 stars

Ted communicated well and successfully…

Ted communicated well and successfully got me into a car that iv dreamed of since I was a kid great work top quality car and everything was sorted for pick up quicker than anticipated.

Really appreciate it and recommend them to anyone 💪😃

27 June 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thanks so much for the great feedback! 🙌 We’re absolutely buzzing to hear that Ted helped you into your dream car – that’s what it’s all about! 🚗💨

We really appreciate your support and recommendation – enjoy every minute behind the wheel!

Rated 5 out of 5 stars

Review

Ted gave me a different range of options all while also listening to my preferences to a T. Also made the whole process of choosing a car very simple and easy for me. The customer service was amazing and i would 100% recommend Ted and also everyone else at Findmycar.

20 June 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for your kind words! We're really pleased to hear that Ted took great care of you and made the whole process simple and stress-free. Listening to our customers’ preferences and finding the right fit is what we’re all about. We truly appreciate your recommendation and will be sure to pass on your feedback to Ted and the rest of the team. Enjoy your new car!

— The FindMyCar Team 🚗

Rated 5 out of 5 stars

NATHAN! Is amazing

NATHAN!! Was Amazing. They set you up with an affordable car, deliver it for a decent price. Amazing people to go through, definitely worth it.

23 June 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thanks so much for the great review! We're thrilled to hear Nathan looked after you so well and made the whole process easy and affordable. We'll be sure to pass on your kind words to him. Enjoy your new car, and thanks again for choosing FindMyCar! 🚗👏

— The FindMyCar Team

Rated 5 out of 5 stars

Brilliant service!

I made an inquiry on the 3rd of June, and just two weeks later my new car was delivered! Nathan made the whole process incredibly easy and stress-free. He was great at communicating throughout and kept me updated every step of the way. This is actually my second vehicle from Find My Car, and I genuinely wouldn’t go anywhere else now. Big thanks to Nathan for the excellent service once again!

20 June 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you for your continued trust and support — it means the world to us! We’re so glad to hear Nathan made the process smooth and stress-free once again. It’s always a pleasure helping returning customers, and we’re delighted you wouldn’t go anywhere else. Enjoy your new car, and thanks again for choosing FindMyCar! 🚗🙌

— The FindMyCar Team

Rated 5 out of 5 stars

Would recommend any day

Would recommend any day! I approached Nathan when wanting to upgrade my car. He made the process so easy, searched high and low and found exactly what I wanted and more. It was a smooth and simple process and Nathan handled absolutely everything, keeping me frequently updated and answering any questions I had. He was friendly and approachable, and absolutely nothing was too much hassle!! The whole experience from start to finish was absolutely brilliant! I’m so so happy with my car after having it hand delivered with some beautiful flowers. Exceptional customer service and will absolutely use again!! Thanks Nathan!

10 June 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for your amazing review!

We’re thrilled to hear how happy you are with your new car and the service Nathan provided. He always goes the extra mile to make sure the experience is smooth, personal, and stress-free – and it sounds like he absolutely delivered that for you. The flowers were a lovely finishing touch!

We really appreciate your kind words and recommendation – and we’ll be here when you’re ready for your next upgrade!

Thanks again,
The FindMy.Car Team 🚗

Rated 5 out of 5 stars

First class service

First class service!
If you are wondering about using these then all I would say is “trust the process”.
I got in touch with them, told them what I wanted to spend a month and what car I wanted and after a few messages they had found my new Nissan Qashqai.
It was delivered to my work (for convenience) in immaculate condition.
Thoroughly recommend!!!!!!!

3 June 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for your fantastic review! We’re thrilled to hear that you trusted the process and ended up with your perfect Nissan Qashqai. Making things easy and convenient is exactly what we aim for, so we’re really pleased delivery to your workplace worked well too. Enjoy the new car, and thanks again for the recommendation – it means the world to us!

— The Find My Car Team

Rated 5 out of 5 stars

Highly reccomend. Excellent fast service.

Highly reccomend.
Excellent customer service. I dealt with Nathan. He Found the car i wanted in 1 day- had car financed and delivered to my door in 1 week. Seemless hassle free process!
First time using this service, but will again. I needed a car quickly after a no fault accident and my car written off.
The whole process was seemless, hassle free. i dealt with Nathan, a very efficient, knowledgable and friendly person.
I highly reccomend. I would use findmy car again👍*************

24 April 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for the fantastic review!

We’re so pleased we could help get you back on the road quickly after what must have been a really stressful time. Nathan will be chuffed to hear your feedback — he takes real pride in delivering a seamless, stress-free experience from start to finish.

We really appreciate the recommendation and would love to help again whenever you need us. Thanks again for choosing FindMy.Car! 👍🚗

Rated 5 out of 5 stars

I 1000% recommend…

I 1000% recommend using this company for your next car. After dealing with the big dealerships, all the paperwork and the stress that come with them I decided to give Findmy.car ago. Nathan dealt with me and honestly I can’t thank him enough, I told him the type of cars I was looking for and what my budget was and he found me the perfect family car, he took all the stress and worry out of finding a new car. Nathan kept me up dated throughout the whole process, he even went the extra mile and got the alloys refurbished, delivered the car to my door step and after losing the registration plate on the motorway he got me some new ones made up and sent them to my house. I can’t thank him enough and I will definitely be using them again and telling family and friends about this company.

19 May 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Wow — thank you so much for such a brilliant review!

We’re absolutely thrilled you had such a positive experience with us. Nathan will be over the moon to hear your feedback — he always goes above and beyond, and it's fantastic to see it made such a difference for you.

Taking the stress out of buying a car is exactly what we’re here for, and we’re so pleased we could help you find the perfect family car. Massive thanks for the recommendation — we really appreciate you spreading the word and can’t wait to help again in the future! 🚗🙌

Rated 5 out of 5 stars

Teddy is an absolute joy to work with

Teddy is an absolute joy to work with.
Messaged him with very specific requirements on a Thursday, exact car and spec I needed was sorted by the following week.
Always on hand to give quick responses to any queries or questions.
Car arrived at my door, on time, in perfect condition.
He also continues to check in with you after delivery, to ensure everything is sound!
He’s a credit to the company and to himself.
Cheers Teddy!
See you in about six months 😂

1 May 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

What a brilliant review — thank you so much for the kind words!

Teddy really is a star, and we’re lucky to have him. He puts everything into making sure each customer gets exactly what they need, and it’s great to hear he delivered (literally!) from start to finish.

We’ll pass this on to him — and we’ll be ready and waiting for that six-month check-in 😂

Thanks again for choosing FindMy.Car!

Rated 5 out of 5 stars

Highly recommend you give them a visit

Ted and his team made me feel welcome, and we're very helpful from the begining of looking for a vehicle to selling my old vehicle. They made the handover so easy.
I love my new car like it was made for me.
Thank you so much
I would highly recommend you go to see these guys when looking for a new vehicle you won't be disappointed.

24 April 2025
Unprompted review
FindMy.Car logo

Reply from FindMy.Car

Thank you so much for the amazing review! We're really glad to hear you felt welcome and supported throughout the whole process — that’s exactly what we aim for. Helping you find the perfect car (and making the handover a breeze!) is what it's all about.

Enjoy your new car — sounds like it’s a perfect match! 🚗
We really appreciate the recommendation and look forward to helping you or anyone you send our way in the future.

#HappyCustomer #CarBuyingMadeEasy #FindMyCar #5StarService

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