Finches Friend Reviews 

415
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the bird feeders, noting that these durable products are exceptionally well designed, easy to use, and keep seed completely dry in all weather conditions. Reviewers also deeply appreciate how simple the items are to clean and refill, while successfully protecting garden wildlife from larger animals. However, some customers also noted frustrations regarding delivery delays and handling problems caused by the external courier service. Additionally, a few buyers experienced minor difficulties during assembly, or mentioned that specific components like the seed trays felt slightly less robust compared to the rest.

What people talk about most

Product

Consumers find product to be positive, highlighting robust designs that keep seed dry and attract a variety... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the feeders are robust,... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting fast shipping times and secure... See more

Service

People report positive experiences with service, highlighting excellent communication, prompt dispatch... See more

User experience

Customers had positive experiences with user experience, highlighting that the products are well designed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy company to deal with, very responsive in particular to delivery damage with instant replacement item plus extras - perfect customer support. Cleaner Feeder 2 with guard is designed to improve b... See more

Rated 5 out of 5 stars

We purchased the cleaner feeder cage as we have had a problem with squirrels! since fitting it we have not had any problems, this product is extremely well designed and produced. All credit to finches... See more

Rated 5 out of 5 stars

I was trying to take the feeder apart for cleaning, when the two flanges that support the piece that the birds actually feed from snapped off. This means that the feeder is not usable, as there is not... See more

Rated 5 out of 5 stars

It is without a doubt the best bird feeder company out there. All the products are well thought out, the design is great. The main purpose, helping stop the spread of the disease that has killed so ma... See more


Company details

  1. Garden Furniture Shop

Written by the company

Our unique, easy to clean bird feeders help you create a safe space for wild birds, and give you more time to enjoy watching them. Prevent the spread of illness and disease in your garden with Finches Friend Cleaner Feeders, which are made in Britain.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(415)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality nut feeder. I saw this feeder advertised in a…

I saw this feeder advertised in a magazine I subscribe to. I had recently discarded a peanut feeder which was open to the elements and not fit for purpose as the nuts soon got wet and turned mouldy. This replacement is designed to eliminate that problem, it’s beautifully designed and made, so works really well, proving a big hit with the garden birds.
Expensive it may be but much better than the traditional type of feeder.

1 February 2026
Rated 5 out of 5 stars

Increasing numbers of birds

Just ordered my FOURTH Finches Friend to cope with ever increasing volume of birds since my first one which has been in use for 2 years. Absolutely best bird feeder in the game , well designed and built to last.
Ordering couldn't have been easier & was delivered within 2 days ,
Birds attracted to my feeders are Goldfinches, Green finches Siskin, Great tits, Blue ties, coal ties,nuthatch, and Robins. Because of the feeders design there is plenty of room for all. Great company to deal with and a first class product!

26 January 2026
Rated 4 out of 5 stars

Sturdy feeder but birds don’t like it

Ordering and delivery can’t be faulted. However not quite so happy with the feeder- the rim where the 2 parts of the zig come together seems too close to the feeding ring where the birds should perch. Save for a few blue tits, very few of our birds have been able to get used to it.

9 January 2026
Rated 1 out of 5 stars

Hung your feeder out with my other…

Hung your feeder out with my other feeders but none of the birds would feed from it. Is it only for finches?
Tried taking other feeders away to leave only your feeder but still none of the birds i.e. blue tits, great tits, sparrows, hedge sparrows, spotted woodpeckers came to feed from it. Have replaced old feeders back on the tree now as birds were getting hungry. Waste of money as far as I am concerned

21 January 2026
Finches Friend logo

Reply from Finches Friend

Hi Susan, I'm sorry the birds didn't take to the feeder straight away.

All feeders recommend giving at least 14 days for the birds to get used to something new in the garden.

We have live stream videos and thousands of happy customers who prove that birds will use the feeders, but because no one can predict wild animal behaviour, it can take longer. That's why we offer a no fuss 3 month refund policy so you can take as long as possible to try them.

There's also a few ideas for enticing the birds, like hanging something from the feed tray, or running a stick though to give a larger perch whilst they get used to things.

Our feeders are used by many different types of songbirds, it can just take some time.

Unfortunately the feeders you have put back out have many design flaws that contribute to the spread of disease, it's not as simple as birds using them quickly.

I hope you give ours another try but if not, we're happy to offer a full refund. We are here for the best of the birds after all.

Thanks, Andrew

Rated 4 out of 5 stars

Overall I am very pleased with the…

Overall I am very pleased with the feeder. I bought the double feeder. Putting it together was a bit fiddly and I fear some people would struggle a bit. I filled both chambers with sunflower hearts and hung it about 2.5metres from the small tree/shrubbery which acts as a safe place for birds to access the feeder from. Birds took a couple of days to get used to the new feeder and prefer the side closest to the tree so every couple of days I have to turn the feeder round. I may try some mixed wild bird seed as an alternative though have not had much success with it in the past.
Feeder capacity seems larger than necessary. Build quality is good. When I took my old feeder apart I was mortified by the muck hiding in the mechanism which was not readily apparent so am glad I have invested in a Finches Friend feeder.

11 January 2026
Rated 5 out of 5 stars

Easy clean, quick change, less food waste, rook and pigeon proof.

I bought the FF2 after finding your website following a search for the causes of our birds dropping and dying. Sadly, a couple of finches (chaffinch, greenfinch and others) were dying during the Christmas period and that despite me carefully cleaning the many stations and feeders we have in our rather large garden. So far, this has been such a good buy. We’ve noticed that there is less mess under the feeder, it’s easier to clean (did buy an extra bottom so less downtime) and far fewer deaths. A big advantage is that the pigeons and rooks can’t feed from it and it can’t be emptied by the rooks, as they did with previous ‘small bird safe’ feeders. Less food wasted means the cost of buying the feeder is quickly recouped. I like that there are two separate chambers to give two different types of food.
Buying nd delivery was easy and quick. It came well packed nd instructions were simple. Now will be saving up to buy another couple.

5 January 2026
Rated 5 out of 5 stars

Excellent product and service

This is a family firm committed to improving the welfare of garden birds and they provide an excellent personalised service with the commitment and dedication of a business that doesn't put profit above customer service and product excellence.

25 November 2025
Rated 4 out of 5 stars

High quality product, but you do need to buy a hanging cable separately.

The feeders I bought look great. I haven't been able to use them yet as I had no means of attaching them to the tree. I have subsequently ordered two cables. I think it might be a good idea on your website to have a prompt when someone buys a feeder to ask them if they need to buy a cable as well. For first time buyers that's not abundantly clear, and it's a bit frustrating to receive the feeders but not be able to use them. No complaints otherwise!

22 December 2025

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