Finches Friend Reviews 

415
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the bird feeders, noting that these durable products are exceptionally well designed, easy to use, and keep seed completely dry in all weather conditions. Reviewers also deeply appreciate how simple the items are to clean and refill, while successfully protecting garden wildlife from larger animals. However, some customers also noted frustrations regarding delivery delays and handling problems caused by the external courier service. Additionally, a few buyers experienced minor difficulties during assembly, or mentioned that specific components like the seed trays felt slightly less robust compared to the rest.

What people talk about most

Product

Consumers find product to be positive, highlighting robust designs that keep seed dry and attract a variety... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the feeders are robust,... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting fast shipping times and secure... See more

Service

People report positive experiences with service, highlighting excellent communication, prompt dispatch... See more

User experience

Customers had positive experiences with user experience, highlighting that the products are well designed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy company to deal with, very responsive in particular to delivery damage with instant replacement item plus extras - perfect customer support. Cleaner Feeder 2 with guard is designed to improve b... See more

Rated 5 out of 5 stars

We purchased the cleaner feeder cage as we have had a problem with squirrels! since fitting it we have not had any problems, this product is extremely well designed and produced. All credit to finches... See more

Rated 5 out of 5 stars

I was trying to take the feeder apart for cleaning, when the two flanges that support the piece that the birds actually feed from snapped off. This means that the feeder is not usable, as there is not... See more

Rated 5 out of 5 stars

It is without a doubt the best bird feeder company out there. All the products are well thought out, the design is great. The main purpose, helping stop the spread of the disease that has killed so ma... See more


Company details

  1. Garden Furniture Shop

Written by the company

Our unique, easy to clean bird feeders help you create a safe space for wild birds, and give you more time to enjoy watching them. Prevent the spread of illness and disease in your garden with Finches Friend Cleaner Feeders, which are made in Britain.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(415)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rapid and personal delivery for a…

Rapid and personal delivery for a second time!
Additional cover for second unit to keep out unwanted jackdaws magpies parakeets etc. a lot of wastage saved.
A major success towards feeding small birds, blue tits great tits finches etc

6 July 2026
Rated 5 out of 5 stars

We purchased the cleaner feeder cage as…

We purchased the cleaner feeder cage as we have had a problem with squirrels! since fitting it we have not had any problems, this product is extremely well designed and produced. All credit to finches friend who continue to innovate and produce products which help to protect our birds.

11 June 2026
Rated 4 out of 5 stars

very much a case of alls well that ends…

very much a case of alls well that ends well Order was sent out using Evri delivery courier who had it for over 2 weeks with no tracking movement I E mailed Finches Friend using Gmail and their own web platform as no phone number was given Alarm bells started to ring when no response or acknowledgement was received.Thoughts turned to letters of complaint and Trading Standards involvement. Persevering i eventually found a phone number on Google. and from then on all was good.Had there been an"Out of Office" notification with delay in response information all my stress and worry could have been avoided,hence only four star rating for a clearly reputable firm

31 May 2026
Rated 4 out of 5 stars

Excellent response…

Excellent response to some questions and the speed of dispatch - over a weekend - brilliant.
Unfortunately the delivery company (Evri) let down my overall experience and therefore I have only awarded 4 stars. What a pity.

30 May 2026
Rated 5 out of 5 stars

After trying for two months to get the…

After trying for two months to get the finches interested in using the feeder ( without much success) I took my son's advice, remove the rest of feeders and try again, so pleased it worked! I bring the feeder in during the evening,brush up ,put them back am, we are very diligent re this haven't noticed any sign of the dreaded Trichomonas since we have started using this feeder , thank you . Jackie Hatcher

18 February 2026
Rated 5 out of 5 stars

''Happy Little Birds''

Finches friend bird feeder arrived within the estimated time, and was exactly as described, also safely packed. We are pleased with this product. Brilliant design, much cleaner than our old feeder, no waste means no mess on our grass with birds footfall,this feeder gives birds a more natural way to stand and eat, and sunflower hearts don't clog up with dampness. We have no hesitation in recommending this seller.

13 May 2026
Rated 5 out of 5 stars

I first looked at FF because of the…

I first looked at FF because of the dreadful disease that is prevalent at the moment.
A lot of thought has gone into the design of their products. Certainly someone with an engineering background has been involved.
I purchased the £100 single, peanut and window pack. Our garden birds acclimatised within a couple of days and seems to be thriving.
I will be buying more kit from this company because they deserve the support be being so innovative.
Keep it going guys!!

27 May 2026
Rated 5 out of 5 stars

Wonderful bird feeder

Wonderful bird feeder, very easy to clean. Very happy that I'm now keeping my birds safe. The birds love it, and it arrived quickly, incredibly well packaged, and was a really good purchase. I bought one for my friends as well for a birthday present. Thank you for really caring about the birds and creating such a great product.

14 May 2026

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