Feenstra Reviews 

Professional, friendly, efficient.

Technical personel perfect. Administration incapable to do a good job. They give incorrect information, do not keep their promises, charge too much and despite agreement (by phone) do not keep to their promises to make corrections to incorrect invoices. This company cannot be trusted.

Absolutely terrible. Charged me 70 Euro for appointment, now 2 months I am still chasing an offerte so I can get a cost breakdown for the repair. I have chased so many times for such simple information. AVOID

very friendly staff, quick and tidy job performed

No reply on the fact I want to stop their service due to divorce and movement, but a demand to keep on paying. Really bad service, never ever do business with them.

I installed a new boiler, mounted a new radiator, and renewed the whole system. Feenstra first don't want to install the radiator because it was not brought from them, but finally agreed to do it without any liability -- I'm glad it went well in the end.

On the day two Feenstra staffs come at the agreed time and did all the work in ~6 hours. Everything works perfectly :)

They deducted my account without any authorization from me for something I did not request in 2019, because I moved from the house in 2016. The new owner has paid and they put my money back in my account. instead of changing their administration immediately, they contacted me again to pay for the same thing in 2022, plus debt collector fee of €40.

The control was done with no problem. The guys were young and polite.

Very bad service. They ask to pay more months than should be.

Racist company with arrogant staff. With different last name than dutch almost impossible to be taken serious by them. Sending an email is challenging for them.Waiting two weeks,still didn't got one . Of course when i call they say that they will send it "tomorrow". As low as it gets. Big dissapointment.

Jan is een professionele en kundige monteur en plezierig in de omgang. Verder delen we een hobby en kennen elkaar al heel lang.

Very nice and professional service. Professional and very polite fitters. They did their job quickly. Contact with the service is also easy and fast, despite the fact that we do not know the Dutch language. I highly recommend.

So if you are an expat stay away from this company. Here is what happened. My tenant had a radiator leaking in the bathroom and Feenstra was called to stop the leakage. According to my tenant they stayed at home for fifteen minuets. Taking the radiator out, putting a cap on the pipe and the left. Afterwards i got the bill with the following breakdown of costs:

Working time:150 minutes
Travel time: 23km for one hour

So you tell me of this makes any sense or even if it is fair

For 1 1/2 months trying to fix our heating system. All kinds of issues with them. 2 times the monteurs don't ring the doorbell and just leave again while charging us a fee for that. Incredibly hard to get through to them via telephone and the people there mostly don't seem to have a clue what is going on. Meanwhile we're sitting in the cold in January...

Friendly and professional person did what had to be done.

I bought a CV heating. After 3 months, suddenly 47 euros was withdrawn from my bank account. Apparently this contract included a periodical fee for maintenance. Maintenance is done every two years: 8*€47 = about 400 euros for half an hour of work = one third of the price of a new CV

Expensive and irresponsible :
Extremely expensive, the price for the purchase of the CV that was on the lease is completely unreasonable. and at the same time irresponsible: they can re-schedule the CV boiler maintenance the day before the maintenance because they can't do it due to overload that obviously was known much long ago.

Curious if it's just me or you experienced the same. A visit of a mechanic of 5 minutes costs me 471!!! euro. That's almost 100 euro a minut. That's outreagous and surreal. Lawers earn less. Not sure what to do with this invoice but I can at least share with you my displeasure. My advice; avoid this guys.