Feenstra Reviews 

It was excellent that my failure to book the appointment for service was recognised and that your staff saw that an engineer was in my village and called to ask if I needed them, brilliant!

Your technician was friendly and helpfull. He explained me very well what he was going to do and until now, I cannot complain about the very good quality of his work.

It's been 5 weeks since I asked for an account for SolarEdge (has to be created by solar panel installer). Sent 5 emails and provided everything, called dozens of times, and I still don't have an account. When you send emails, they reply once and disappear. When you call you're "first in the waiting list" for an hour. When they finally pick up, they tell you to "calm down" although they're not helping.

Mechanic came to do the yearly check and immediately turned the CV kettle off saying it is dangerous. I still don't have a new CV kettle after 5 days. I have phoned every day, asking for someone to give me a quote to rent or buy! No contact what so ever! I am a single mum with 2 young kids. This is not acceptable.

Friendly and efficient service. Attention to detail and left the premises clean. They spoke good english and explained the system thoroughly to me. I am really happy with the service and my choice of supplier.

The mechanic was very helpful. He really tried to solve my problems. He could find any fault in the Kettle, he still tried to understand the root cause, he gave some advise.

Super service! Technician was pleasant and knowledgeable and left my mechanical ventilation system in top notch working condition!

The technical was professional and friendly. Explained the current state of our ventilation, what should be done and how to maintain it in the future.

They arranged a wrong technician to my request and I have to pay all the cost which is not reasonable. This is not a customer's fault but the company's. I am waiting for the solution.

The technician was fast, polite and informative.

I never had a problem with a company so much as with this one
They don't follow their own planned schedules. What took a lot of money from me.
Kettles are old and even after ( fixed) it breaks a day later again.
If you can avoid feenstra, I highly recommend doing that

Feenstra added a all-in subscription in my bill without my request, when I bought a keetle.
I just noticed that feenstra has been charging a bill of monthly subscription of 20 euros / month.
However, not once they informed me about this subscription. Now they want to chargr me 250 euros to cancel it.

Avoid. The company itself is ok with fixing heating for example, but the customer service is terrible should something go wrong. Which it unfortunately did. They tend to hide behind the idea that you're in a contract so they have the freedom to not be very helpful with any problems. I would suggest just having your CV fixed as a one off from a different company should you need, but a contract with them was more trouble than its worth.

The tehnitian was polite and efficient. I recived his annoucment for arriving in due time

Friendly engineer, arrived on time, and was efficient in checking / updating our system.

I switched providers and signed up for the annual heating maintenance service with Feenstra this year. I expected a routine maintenance and check-up service as the heating was working perfectly before Feenstra came. On the first visit, Feenstra technicians said there was a problem, removed some parts, and turned off the heating system, saying they would look into a repair quote. On the next day I got a call saying they could not repair the problem and that I would need to buy an entirely new heating system. In the meantime, Amsterdam hit the coldest days of the year and my family and I are patiently waiting in the cold for a new system to be installed. 6 days later (and after 10-12 calls asking for the quote and installation date), Feenstra simply tell they decline the quote, cancel my subscription as a customer, and tell me to go find someone else to repair or replace my system. My small children are literally freezing for 10 days now. I cannot believe the arrogance and utter disregard for customers. Avoid this company.

The phone conversation went very well the lady on the phone was patient and instructive. After that the Feenstra professional came early in the morning, diagnosed the problem quickly, came prepared and solved it and he was pleasant

Really nice service experience , very friendly and polite guy , very happy to explain all about the alarm system and all he replace he did was very clear , nice and smooth job

The monteur came on time, very clear in his explanation. Good work