Feel Good Contacts Reviews 

69,289
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and overall reliability. Many appreciate the competitive pricing, often finding products significantly cheaper than high street alternatives. Reviewers frequently commend the incredibly fast next-day delivery, sometimes even within 12 hours, and value the good quality products and thoughtful small gifts. However, some customers noted issues with delivery, experiencing delays, non-receipt of orders, or insecure parcel placement. Others reported order fulfillment problems, including out-of-stock items or uncompleted orders as specified.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Product

Customers had positive experiences with product, frequently praising the quality and comfort of contact... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, speed, and reliability.... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are great, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality lenses for a brilliant price and no pressure to set up a regular payment plan, so I can order how many I want’ whenever I want and don’t have to stockpile on a monthly basis for a specifi... See more

Company replied

Rated 5 out of 5 stars

Thanks for the Haribo, I would have prefered a new cleaning cloth though. Quick delivery and this pair are nicer and more comfortable that the pair I have just purchased from a high street optician, s... See more

Company replied

Rated 5 out of 5 stars

Jitvan was amazing, I have used this company for years and always good delivery and service. Today my shipment came unsealed and boxes missing. He sent out a replacement order straight away. This is... See more

Company replied

Rated 5 out of 5 stars

Bought two pair of sunglasses for the beach to avoid scratching my designer ones. Great prices, super fast delivery (days ahead of expected delivery date), the Haribo mini bags in the box were a nice... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,289)

3,381 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to order and great delivery

Very easy to order and great delivery

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Diane,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Very pleased

Delivery very fast good contacts and a good price compared to others. Would recommend 👍

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Lynn,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

I bought my contacts online and it is…

I bought my contacts online and it is so user friendly and quick. I received the lenses the next day. Amazing service. Thank you.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi lesley,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Feel Good Contacts are fantastic!

Feel Good Contacts are fantastic!
Lots of choice, great prices and next day delivery!! Have used them for a few years now, and really impressed!
The best part.....the free sweets! 😋

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Stacey,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Ordering is clear and straightforward

Ordering is clear and straightforward, communication is excellent and delivery is always reliable. The products I order are packed carefully and in good condition, the little extras always make me smile! This is a company I feel confident to use and that my eye health is well looked after, thankyou very much.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi frostlake,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 4 out of 5 stars

Just completely hassle free and so far

Just completely hassle free and so far, as a newish customer, very reliable.
Web site is clear and easy to navigate, no glitches.
Just received my first auto replenish. Was kept well informed about process and they arrived promptly.
One thing though, I do prefer the packs of lenses to be packaged in their smaller boxes of 30 lenses rather than the larger packs of 90 lenses. If it’s possibe to send those in future everything would be perfect! Thank You

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Fran,

Thank you for your feedback.

We're delighted to hear that you've found our service hassle-free and reliable, and that your first Auto Replenish order arrived promptly with clear updates throughout the process. It's great to know you found our website easy to use as well.

We also appreciate your feedback regarding the pack size. We'll certainly pass your comments on to the relevant team. Where possible, we aim to supply the pack size ordered or available from the manufacturer, although this can vary depending on stock and availability.

Thank you once again for your kind words and feedback. We look forward to continuing to serve you in the future.

Kind regards,
Feel Good Team

Rated 5 out of 5 stars

Easy to order and delivered with no…

Easy to order and delivered with no fuss on time. Excellent service

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jane,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Service was amazing

Service was amazing. Easy to order and arrived next day. Everything correct an a good price.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Sandra,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Absolutely great company even when I…

Absolutely great company even when I made a mistake they very quickly resolved it.

10 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Sarah,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Quick delivery

Quick delivery, thank you.
And complimentary gift always much appreciated.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi MMT,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 1 out of 5 stars

Would not refund faulty lenses

I was sent a box of lenses that were all faulty. When I spoke to customer services via chat they offered me no help whatsoever, were rude, and eventually ghosted. I was a first time customer and will literally never use this brand again.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Laura,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.

In the meantime, we would welcome the opportunity to make this right. We have reached out to you via email to discuss the matter further and work towards a resolution as quickly as possible.

Once again, please accept our sincerest apologies, and we hope to have the opportunity to restore your confidence in our service.

Kind regards,
Feel Good Contacts Team

Rated 4 out of 5 stars

I am very pleased with the sunglasses…

I am very pleased with the sunglasses and the quickness in receiving them My only concern was that the delivery was left on our doorstop with no ring on the bell and if we hadn’t been in anyone could have picked up the parcel.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Denise,

Thank you for your feedback.

We're delighted to hear that you're pleased with your sunglasses and that they arrived quickly.

We're sorry to hear about your delivery experience. We understand your concern, and we appreciate you bringing it to our attention. While the delivery is carried out by the courier, your feedback is important, and we'll pass it on to help improve their service.

Thank you for choosing Feel Good Contacts. We hope to serve you again soon!

Kind regards,
Feel Good Team

Rated 5 out of 5 stars

The service is excellent i only no you…

The service is excellent i only no you are the best

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Olwyn,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great stock levels. Awesome delivery times.

They seem to always have stock of what I need, and next day delivery to a long way from them when ordered late in the day, like after 7pm late, was still achieved! Really impressive.

10 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Steve,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

The delivery service was swift and…

The delivery service was swift and efficient
The packaging was great and the order itself was perfect

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Oluwashayo,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

2nd time using these guys super fast…

2nd time using these guys super fast service no issues great service good price

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Kal,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Quick delivery lovey sunglasses and…

Quick delivery lovey sunglasses and great price.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi janis,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Super fast delivery

Easy to use app, great selection of products and super fast delivery.
Prices are also very reasonable.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Carl,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Super fast shipping!

Super fast shipping!! Literally arrived next day and fairly good contacts.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Amy,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look