Feel Good Contacts Reviews 

69,280
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy online ordering process, finding the website clear and products well-laid out. Many highlight the excellent quality of products, including contact lenses and glasses, and appreciate the great prices, often significantly cheaper than high street alternatives. Reviewers frequently commend the fast and efficient service, with many experiencing next-day delivery. However, some customers also noted issues with delivery, experiencing delays with couriers or problems with packages being left in unsuitable locations. A few other people reported receiving faulty products, such as defective lenses, and expressed dissatisfaction with customer service for being unresponsive to these concerns or to refund requests.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Reviewers mention positive feedback about product quality, with many praising the exceptional quality and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Consumers find service to be positive, with many reviewers describing it as amazing, outstanding, and the... See more

Price

Reviewers highlight positive aspects of price, consistently finding them to be good, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong prescription, I phoned and Jitvan I do hope I got the right name, he was so professional and helpful told me to send them back and they would change my order, I got an email so qui... See more

Company replied

Rated 5 out of 5 stars

Easy to order as website products & pricing is easily laid out. All very straightforward. I live in NI & as I had ordered early in the day, I still received my contacts the following morning. Superb... See more

Company replied

Rated 5 out of 5 stars

FeelGood Contacts can't praise their customer service more highly. They are highly focused on keeping their customers, they have a reactive team not only when things go well but also if there are prob... See more

Company replied

Rated 5 out of 5 stars

I’ve used FeelGood Contacts for over 5 years for regular supplies of Boston Simplus for my gas-permeable lenses. They are 100% reliable and the service is fantastic - the product turns up the next day... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,280)

3,381 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good, Quick Service

I had never used them before, but, found some lens solution I was after a good price so placed an order.

Said order arrived next day, no issues, and the little bag of sweets was a nice surprise! I'd certainly use again.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Chris,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

No better company for contacts

I have had many years of dealing with Feel Good. They are great.
Very fast delivery, packaging is good and product received in excellent condition. Always.
They offer a very wide range of contacts.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Julie,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Easy to order and extremely quick…

Easy to order and extremely quick delivery

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jackie,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Ordering is easy.

The first time I have bought lenses online. Ordering was easy .Great price and the order arrived quickly. Would use Feel Good again.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Louise,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Good customer service

Evri lost one of my contact lenses and I emailed them and they immediately responded. Good customer service thank you.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Manuela,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Super Service…

Excellent service and delivery super quick.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi LB,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Always super fast delivery

Always super fast delivery

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Cathy,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great service

Great service, fast delivery

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Faiza,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Return customer

Third time ordering from here as they have the cheapest price of the product I am looking for. Delivery is incredibly fast. Also I always get a small gift with my order which is the cutest little thought. Its nothing big (a pen/a sweet packet) but its an unexpected kindness.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Toby,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Very easy to order and great delivery

Very easy to order and great delivery

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Diane,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Very pleased

Delivery very fast good contacts and a good price compared to others. Would recommend 👍

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Lynn,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

I bought my contacts online and it is…

I bought my contacts online and it is so user friendly and quick. I received the lenses the next day. Amazing service. Thank you.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi lesley,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Feel Good Contacts are fantastic!

Feel Good Contacts are fantastic!
Lots of choice, great prices and next day delivery!! Have used them for a few years now, and really impressed!
The best part.....the free sweets! 😋

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Stacey,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Ordering is clear and straightforward

Ordering is clear and straightforward, communication is excellent and delivery is always reliable. The products I order are packed carefully and in good condition, the little extras always make me smile! This is a company I feel confident to use and that my eye health is well looked after, thankyou very much.

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi frostlake,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 4 out of 5 stars

Just completely hassle free and so far

Just completely hassle free and so far, as a newish customer, very reliable.
Web site is clear and easy to navigate, no glitches.
Just received my first auto replenish. Was kept well informed about process and they arrived promptly.
One thing though, I do prefer the packs of lenses to be packaged in their smaller boxes of 30 lenses rather than the larger packs of 90 lenses. If it’s possibe to send those in future everything would be perfect! Thank You

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Fran,

Thank you for your feedback.

We're delighted to hear that you've found our service hassle-free and reliable, and that your first Auto Replenish order arrived promptly with clear updates throughout the process. It's great to know you found our website easy to use as well.

We also appreciate your feedback regarding the pack size. We'll certainly pass your comments on to the relevant team. Where possible, we aim to supply the pack size ordered or available from the manufacturer, although this can vary depending on stock and availability.

Thank you once again for your kind words and feedback. We look forward to continuing to serve you in the future.

Kind regards,
Feel Good Team

Rated 5 out of 5 stars

Easy to order and delivered with no…

Easy to order and delivered with no fuss on time. Excellent service

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jane,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Service was amazing

Service was amazing. Easy to order and arrived next day. Everything correct an a good price.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Sandra,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Absolutely great company even when I…

Absolutely great company even when I made a mistake they very quickly resolved it.

10 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Sarah,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Quick delivery

Quick delivery, thank you.
And complimentary gift always much appreciated.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi MMT,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

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