Feel Good Contacts Reviews 

69,206
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy online ordering process, the wide range of products, and the competitive pricing, often finding items significantly cheaper than high street stores. Many highlight the excellent service and the high quality of the products, including contact lenses, glasses, and sunglasses. Reviewers frequently commend the fast and efficient delivery service, with many receiving their orders the very next day, often fitting through the letterbox. However, some customers experienced issues with delivery, noting delays or problems with couriers leaving parcels in unsafe locations. A few people also reported receiving faulty products, such as defective contact lenses, and some were dissatisfied with the response from customer service regarding these issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Reviewers mention positive feedback about product quality, with many praising the exceptional quality and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Consumers find service to be positive, with many reviewers describing it as amazing, outstanding, and the... See more

Price

Reviewers highlight positive aspects of price, consistently finding them to be good, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong prescription, I phoned and Jitvan I do hope I got the right name, he was so professional and helpful told me to send them back and they would change my order, I got an email so qui... See more

Company replied

Rated 5 out of 5 stars

Easy to order as website products & pricing is easily laid out. All very straightforward. I live in NI & as I had ordered early in the day, I still received my contacts the following morning. Superb... See more

Company replied

Rated 5 out of 5 stars

FeelGood Contacts can't praise their customer service more highly. They are highly focused on keeping their customers, they have a reactive team not only when things go well but also if there are prob... See more

Company replied

Rated 5 out of 5 stars

I’ve used FeelGood Contacts for over 5 years for regular supplies of Boston Simplus for my gas-permeable lenses. They are 100% reliable and the service is fantastic - the product turns up the next day... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,206)

3,304 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So prompt

So prompt, always arrives within 24 hr max.
I ordered in the afternoon and the package arrived next morning.
Good value and brilliant service

9 July 2026
Rated 4 out of 5 stars

Quick delivery and easy to order.

Quick delivery and easy to order.
Just ditch the free packet of sweets- after all sugar isn't good for the eyes.
Either reduce the cost of products or give the saved money to charity ?

9 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Julie,

Thank you for taking the time to share your feedback.

We're delighted to hear that you found our ordering process easy and that your order arrived quickly.

We also appreciate your feedback regarding the complimentary sweets. We understand your point, and suggestions like yours are always valuable as we look for ways to improve our customers' experience. We'll be sure to share your comments with the relevant team for consideration.

Thank you again for your feedback, and we hope to serve you again soon.

Kind regards,
Feel Good Team

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