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Farrar & Tanner Reviews 

1,380
•
TrustScore 4.5 out of 5

4.7

Gift Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, stunning gift wrapping, and overall excellent product quality across a wide variety of available items. Consumers are especially happy with the beautifully personalized items, seamless ordering processes, and the incredibly helpful customer service team that goes above and beyond. However, some people mentioned receiving items with unexpected flaws, such as surface marks on the leather or incorrect sizing on specific components. A few consumers also experienced occasional delivery delays with guaranteed shipping services or unexpected functional problems with their purchases over time.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the beautiful craftsmanship and fast... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping times... See more

Quality

Users describe satisfaction with product quality, highlighting excellent craftsmanship, beautiful engraving,... See more

Service

Clients share positive opinions on service, highlighting reliability and efficiency from start to finish.... See more

Order

People report positive experiences with order, highlighting an easy ordering process and fast, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... See more

Rated 5 out of 5 stars

Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... See more

Rated 5 out of 5 stars

I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of... See more

Rated 5 out of 5 stars

I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... See more

Company details

  1. Gift Shop

Written by the company

Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,380)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Would use again

I bought the steak knife cutlery set as a Christmas gift for my husband. The cutlery looks great, is well presented and arrived quickly despite being engraved. Would recommend this company and would use again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently ordered and received two…

I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of coloured ribbon on one box to identify the colours inside. Thanks so much. Brilliant company and will definitely use again.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Purchased as a Christmas gift for our…

Purchased as a Christmas gift for our daughter. She had chosen the colour hydrangea blue on her Christmas list.
I had a concern regarding the personalisation which was addressed very quickly.
Very good customer service from Dylan and would buy from the company again as a result.

Thank you.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Cuff-Link Box

Website easy to negotiate. Items well displayed and there was an ample selection of Gentleman's cuff-link boxes to peruse. Item arrived very swiftly and will be much appreciated by the recipient at Christmas. We are very happy with the item we chose.

20 November 2025
Unprompted review

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