FanBasisReviews 

195
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the exceptional support staff, highlighting individuals who are responsive, knowledgeable, and dedicated to helping them succeed. Reviewers frequently describe the platform as easy to use, with a clean interface and seamless payment processing, making transactions smooth and efficient. However, some customers also noted significant issues with payment processing, including incorrect charges, duplicate billing, and delays in fund availability. A few other people also felt that the company's representatives asked detailed financial questions and were perceived as unhelpful when questioned. There are also reports of customers not receiving access to paid services or materials, and experiencing difficulties getting support for these issues.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with many reporting significant issues such as incorrect... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the team's responsiveness, proactivity, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing significant... See more

User experience

Users describe positive interactions with user experience, with many reviewers finding the platform super... See more

Reviews shaping this summary

Rated 1 out of 5 stars

scam artist reviews are fake charging my cc continually can not get anyone to return a phone call n now phone rings one time n goes bust stay away check ther reviews bbb F department consumer affairs... See more

Company replied

Rated 1 out of 5 stars

Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their proce... See more

Rated 1 out of 5 stars

SCAM- RUN RUN RUN AWAY Signed up for $67 one time fee. After signing up get into a sales call that asks for all my personal financial credit information and asks me to open a new line of credit. Th... See more

Rated 1 out of 5 stars

I was double charged. They have a bogus 800 number, and they do not respond to emails. Refused to acknowledge my emails that my software confirmed they read, or deliver refund even well within 30 day... See more

Company replied


Company details

Written by the company

The Operating System for Modern Digital Businesses.


Contact info

2.8

Average

TrustScore 3 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(195)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Truly Outstanding Support From Fanbasis

Our experience with Fanbasis has been nothing short of excellent. Pedro and Drew deserve major recognition for their outstanding support. They were quick to respond, extremely helpful, and went above and beyond to make sure everything was handled smoothly. It’s rare to find customer service teams who are this dedicated and attentive. We’re very grateful for their help and would highly recommend Fanbasis to anyone.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Fan basis is a total fraud scheme…

Fan basis is a total fraud scheme online. Do not give them any authorization to charge your account

8 December 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi Roque — we’re sorry to hear you feel this way. The activity you described doesn’t reflect how transactions on our platform are processed. FanBasis is the merchant of record for purchases made through our platform, and we do not initiate charges without an authorized transaction.

If you have any concerns about a specific charge, please contact support@fanbasis.com
with the details so our team can review it promptly and assist you.

We take payment security seriously and are here to help.

Rated 1 out of 5 stars

total scam - do not use this service

Paid for a mentorship program that was not at all what was described and got scammed out of all my money

14 November 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi Gerry — we’re sorry to hear you feel the program didn’t meet your expectations. FanBasis is the merchant of record for purchases made on our platform. We regularly review concerns like this and are happy to look into your specific order.

Please reach out to support@fanbasis.com with your purchase details so our team can assist you promptly.

We take these matters seriously and appreciate you bringing this to our attention.

Rated 1 out of 5 stars

DO NOT USE THEM

This company is dishonest and a total scam

10 November 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi there — we’re sorry to hear you feel this way. The concerns you described don’t reflect how our platform operates, and we’d be glad to review any specific issue you may have encountered. Please reach out to support@fanbasis.com
with any details so our team can assist you promptly.

We take customer concerns very seriously and are here to help.

Rated 5 out of 5 stars

Working with Dantré Taylor at Fanbasis…

Working with Dantré Taylor at Fanbasis has been exceptional. He’s always coming up with solutions, new angles, financing options and custom approaches. These guys are serious players in the market right now, very forward-thinking company, and you can feel they’re genuinely pushing the space forward rather than reacting to it.
Also a big shoutout to Tony Miranda / Lyle Zullo sharp guys and clearly part of why the standard is so high over there

5 November 2025
Unprompted review
Rated 1 out of 5 stars

I was double charged

I was double charged. They have a bogus 800 number, and they do not respond to emails. Refused to acknowledge my emails that my software confirmed they read, or deliver refund even well within 30 day money back guarantee. BUYER BEWARE. Unless you like getting scammed.

1 November 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi David — we’re sorry to hear about the frustration you’ve experienced. We do respond to all verified support inquiries, and we regularly process refunds when we have the information needed to review the request. The situation you described doesn’t reflect how our system normally processes charges, and we’d be glad to take a look.

Please reach out to support@fanbasis.com
with your order details so our team can review this promptly and assist you.

We take these matters seriously and are here to help.

Rated 5 out of 5 stars

Not just another processor..

Not just another processor...

I've just only recently signed up with FanBasis and already the communication and support has been phenomenal 👏🏽 We've had payment processors in the past, most don't even provide you with a dedicated account manager... With FanBasis, you receive your own dedicated slack channel with multiple points of contact in addition to your assigned account manager...

17 October 2025
Unprompted review
Rated 5 out of 5 stars

FanBasis Seamless + Great Support

Used fan basis as a client, very seamless payment processing and integration. Support team and overall communication was unmatched. Compared to strip where I can never get in touch with anyone. As a new company they're doing a great job and we'll only be getting better!

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Nothing good to say !!!!!!!!!!!!

Requested numerous refunds and have been ignored . Next step Attorney General!

20 October 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi Jim — we’re sorry to hear you’ve had trouble getting a resolution. We process refunds regularly when we have the necessary information to verify the request, and we’d like to take a look at this for you. Please reach out to support@fanbasis.com
with the details of your order so our team can assist you promptly.

We take refund requests seriously and are here to help get this resolved.

Rated 5 out of 5 stars

Great Processor

Fanbasis has been great so far. Attended their party as well in Miami. Have processed multi 7-figs and their support is well organized.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

scam artist reviews are fake charging…

scam artist reviews are fake charging my cc continually can not get anyone to return a phone call n now phone rings one time n goes bust stay away check ther reviews bbb F department consumer affairs says seek attorney before hiring
SCAM SCAM SCAM

15 October 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi Johnny — we’re sorry to hear about the concerns you’ve raised. The activity you described doesn’t reflect how transactions on our platform are processed, and we’d like to review this to provide clarity. Please contact us at support@fanbasis.com
with any details you have so our team can assist you promptly.

We take all customer concerns seriously and are here to help.

Rated 1 out of 5 stars

Stay Away

My personal experience - Never allow a merchant to process a payment using Fanbasis. Fanbasis appears to only process payments for fraudulent merchants. One of these merchants sold my son a fake pair of Air Jordan tennis shoes and the other merchant by the name EstateHub or Try EstateHub, attempted to steal more than $1000 from my credit card account. Stay away from this processing company, as they appear to work with fraudulent companies.

21 July 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi Steven — we’re sorry to hear about the concerns you described. FanBasis is the merchant of record for transactions on our platform, but we do not sell physical goods such as sneakers nor do we authorize merchants to charge customers outside of the specific purchases they make.

Every creator or seller offering services through our platform must undergo verification, and any misuse of the platform results in immediate action, including suspension or removal. We also actively investigate any report of improper conduct by a merchant and work to ensure customers are protected.

We would appreciate the opportunity to review the transactions you referenced so we can determine exactly what occurred and take appropriate steps if necessary. Please contact us at support@fanbasis.com
with any details you have regarding the charges so our team can assist you promptly.

We take all reports of suspected misuse seriously and are committed to maintaining a secure and transparent platform for our customers.

Rated 5 out of 5 stars

I've had an exceptional experience…

I've had an exceptional experience working with the entire Fanbasis team. My personal rep Josh has been nothing short of spectacular, answering any questions I have with a quick response time. I would highly recommend anyone looking for a personal payment processing vendor to work with them.

1 October 2025
Unprompted review

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