Such Wonderful Friendly & Professional service! Was by luck only, came across FAMILY RENTALS via google. Phoned to make some enquiries, us requiring a van and an SUV Fir 8 Adults, baby seats for... See more
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See what reviewers are saying
I have been renting cars from GCFR for more than 5 years. I live offshore and return to Australia on average 4 times per year. The online booking facility is easy to use and efficient. The personal... See more
Company replied
The whole experience with this company was smooth and easy. The staff seemed experienced, sensible and knowledgeable. Our holiday was made better using these guys rather than a larger company who mess... See more
Company replied
We had an excellent car hire experience with Family Car Rentals. Darryl was so very helpful and went above and beyond to ensure we were looked after even for a last minute weekend booking. I am recom... See more
Company replied
Company details
Written by the company
Lowest Prices - Guaranteed! Fairest Rental Terms & Conditions - Awarded! Friendly Family Service - read our reviews Genuine Zero Excess Insurance option - Complete Peace of Mind
Contact info
1 Wheeler Crescent (Cnr Villiers Drive) , 4223, Currumbin Waters, Australia
- 1300301002
- info@familycarrentals.com.au
- www.familycarrentals.com.au
4.9
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
8 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Graham, thank you for your very welcome review and for your support as a customer, we appreciate both.
Best regards from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
friendly staff and good service
The staff were very friendly and simplified the the whole process. The company has a strong emphasis on providing quality service for families and the fact we could hire a portacot and high chair at a very reasonable price made it a very easy and enjoyable holiday. I would definitely use them again
8 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Thank you Ted for your wonderful review and also for being a customer, both are appreciated by all of us.
Best regards to you and your family from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
We have been hiring a car yearly for…
We have been hiring a car yearly for the past 17yrs with no problems whatsoever . Collecting & returning the vehicle works perfectly. I would not hesitate recommend them to any prospective hirer.
8 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi William, thank you for your support over the past 17 years and thank you for your review.
Warmest regards from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
So easy and simple to hire a car
So easy and simple to hire a car! Excellent rates, no hidden insurance costs, no huge deposits required. Will hire through them every time and recommend them to friends and family!
7 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Courtney, thank you so much for your lovely review and for being a customer, we appreciate both.
Cheers from everyone at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie & Rick
outstanding
Amazing customer service and extremely accommodating. Will be using them every time I visit qld for work or pleasure
7 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Amy, thank you so much for taking the time to tell others about your experience with us, we appreciate it.
Best wishes from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
I found the company very good to deal…
I found the company very good to deal with, they responded to my inquiries promptly and all their instructions etc were very clear. They were good value for money - particularly for a person wanting full cover such that no insurance excess would apply. They delivered as they had promised and their advertising and pricing was transparent ie not at all misleading as many other rental companies' advertising is as regards $X per day hire. The older car we hired had a few minor issues and when we reported them as we returned the vehicle the company said that they were aware of some of those (including a fuel gauge which read 'Empty' at odd times) and I thought that they should have advised us at vehicle pickup time to avoid any concern or uncertainty while we were travelling.
7 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Terence, thank you for your very welcome review. Whilst I am unaware of your particular rental, I am disappointed that we let you down a bit by either not fixing a known problem, or at least not telling you about it. I am aware that fuel gauges in many models can be notoriously erratic, but I did not think that there were any inherent problems with Nissan Micra models. I'm glad that the rest of your experience was without such incidents.
Thank you for being a customer and for your feedback from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
Great Service from the start
Great Service from the start, easy communication and all information provided via email, very friendly staff and value for money as we had searched other car rentals.
7 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Bill, thank you for your very welcome review - we appreciate you letting others know about your experience with us.
Best regards from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
Reply from Gold Coast Family Car Rentals
Hi Sarcha, thanks for your very welcome review, you have summed up what we strive for in just 3 words - I wish I could do that.
Kind regards from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
Super supportive when we had a flat…
Super supportive when we had a flat battery.
7 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
G'day Andrew, thank you for your review, we appreciate you telling others about your experience with us. We are very mindful that it is easier to have good service when nothing goes wrong and we are glad that you appreciated our efforts when they were needed.
Thanks again from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie & Rick
Your service was great with no hassles…
Your service was great with no hassles and transport to the airport on departure was excellent.
Your staff were friendly and helpful.
It was a fine experience with your car rental service
thankyou
7 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Dennis, our thanks to you for being our customer and for telling others about your experience with us, we appreciate both.
Our staff read all of our reviews and they become a constant source of pride for every one of us.
Thanks again from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
Always a pleasure dealing with them.
7 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Roman, thank you for your very welcome review and for your continued patronage.
Cheers from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
Reply from Gold Coast Family Car Rentals
Hi Darren, thank you for your review, we appreciate you telling others of your experience with us.
Best regards from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie & Rick
Have used them many times for a number…
Have used them many times for a number years. Always a good experience.
6 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
G'day Shane, thanks for your continued patronage and for your kind review.
The comfortable experience also works for us with frequent customers, it's like seeing cousins.
Cheers from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Rhett; Richie and Rick
All round service and convenience
Great prices, easy booking, convenient pickup and drop off. I have been using Gold Coast Family Car Rentals for around 3 years now and have not been disappointed.
6 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Tom , thank you for your continued support and for your very kind review, we appreciate both.
Best regards from the whole Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie & Rick
Fantastic service with reliable cars
Fantastic service with reliable cars, I wouldn’t hire a car from anyone else & I love they provide a door to door service.
6 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Jodie, thank you for your custom and for your review, we appreciate both.
We always get a kick out of being praised, it's very welcome.
Best wishes from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
The best rental on the Gold Coast
Renting from Goldcoast Family Car Rental is like renting from family. When we arrive at the airport, we are met by a friendly person who is always on time. We only rent once per year but they always remember us as if we were there all the time. They are warm, friendly and welcoming. Our rental car is always ready when we get there and it is clean. The rental prices are the best. I can't imagine renting any where else.
6 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Thanks Ann Marie for your very high praise and for your continued support. We don't think that we could ever get a better accolade than "like renting from family", we love it and love you for it!
Warmest regards from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie & Rick
Always great service and great value.
6 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi John, thank you for your continued support and for telling others about your experiences with us.
We hope that your "2019 winter break" is as good as ever!
Best regards from all of the Gold Coast Family Car Rentals team
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
A very good service
A very good service, willing to gratefully recommend to all and sundry for the service, the car(s) but above all the personal care and advice afforded to us in the past 5 years and present.
Bob Freese
Congratulations and all the best for the future and business.
6 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Bob, thank you so much for your continued support and for your very kind review.
We also thank you for your wishes in respect of our future, that's very thoughtful of you.
Best regards from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie & Rick
Will be hiring from here again.
I am so happy I found this place on the internet before I left for my trip to the coast...the service was friendly and helpful..defiantly recommended and I will be hiring a car from here when I return In the future...thank you so very much.
6 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hello Kyla, thank you for your very kind review - we are so glad that you first experience with us was very positive and we hope that it has set the standard for future visits.
All the best from the team at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Kay; Rhett; Richie and Rick
Great service
Great service. Vehicle met our expectations. Would highly recommend.
6 June 2019
Unprompted review
Reply from Gold Coast Family Car Rentals
Hi Russell, thank you for your support and for your kind review, we appreciate both.
Best regards from all of us at Gold Coast Family Car Rentals
Darryl; Denise; Grant; Annie; Richie and Rick
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