I had no experience with setting up a high yeild online account and everyone i dealt with went above and beyond to help me. They answered all my questions and some I wasn't aware I should have asked.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member of Fairwinds for over 25 years. I moved away from the Orlando area 13 years ago, but I kept my account there because they are always helpful, courteous, and knowledgeable. I've... See more
Company replied
I have several online-only banking services for which my only contact with them is through an ATM or through Zelle, and the use of my debit card. So far, I've been very pleased. Fairwinds banking app... See more
Company replied
If Fairwinds makes the process any easier, there will be no process. I requested a car loan refinance at 11pm using the phone app., which was extremely easy and by 5pm the next day, it was done and pr... See more
Company replied
Company details
About FAIRWINDS Credit Union
Written by the company
|
||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
FAIRWINDS was founded in 1949 on the simple idea of people helping people. That idea still guides everything we do today. We exist for one reason: to help others take control of their money and move toward financial freedom. That means fewer payments, less stress, and more confidence about the future. It’s not the message you usually hear from a financial institution, but we’re not afraid to be different. At FAIRWINDS, members are part-owners, not customers. That means we don't answer to stockholders, and we don't chase profits. Every dollar we earn is reinvested to help members save more, eliminate debt, build wealth, and live generously. We know financial freedom doesn't happen by accident. That’s why we combine personal guidance with products designed to support real, intentional financial progress, not unnecessary borrowing. That includes:
Anyone in the United States is eligible to become a FAIRWINDS member. Wherever you are, whatever your journey — if you’re committed to being financially free, you’re welcome to join us! Federally insured by the NCUA. |
Contact info
3087 N. Alafaya Trail, 32826, Orlando, United States
- 800-443-6887
- www.fairwinds.org
Your Money Milestone
4.6
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The feeling of honesty and security
The ease of using a local branch partner. The quick response in CS. The feeling of security.
So far it’s all been great! It would be nice to receive free checks even if only a few and it would also be nice to have an actual membership card that I can use at your Branch Partners so I don’t have to write it on a piece of paper.
29 April 2026
Reply from FAIRWINDS Credit Union
We're happy to hear that you appreciate our shared branch partner access and member service! Thank you for the suggestions regarding complimentary checks and a membership card to be used when visiting partner locations. We appreciate you sharing your feedback, which helps us continue improving the experience we provide our members.
Your check scanning system for deposits…
Your check scanning system for deposits is a bit frustrating.
16 April 2026
Reply from FAIRWINDS Credit Union
Hearing about your experience using the mobile check deposit feature within the FAIRWINDS Mobile App matters to us, and we appreciate you taking the time to share it. A crewmember has already reached out and is looking forward to connecting. We would welcome the chance to discuss alternative deposit options that may be a better fit for you.
Reply from FAIRWINDS Credit Union
Thank you for sharing your experience! It is nice to hear that our product is simple to use and user friendly for you.
Banking with FAIRWINDS has been…
Banking with FAIRWINDS has been completely stress free. Customer service has been efficient and resourceful.
30 April 2026
Reply from FAIRWINDS Credit Union
We're happy to hear that your banking experience has been stress-free! It's great to know our member service has been efficient and resourceful for you. Thank you for your feedback.
Good service from branch and on line
15 April 2026
Reply from FAIRWINDS Credit Union
We're happy to hear that you had a positive experience with our service both at the branch and online. Thank you for your feedback.
I have been a member of this bank for…
I have been a member of this bank for years now, and for all the major banks that I have done buisness with ,this bank by far is the very best of the banking buisness,no matter what problem I may have with my account ,I can call 24 hours a day, 365 a year and one of the great customer service representatives not only handle my problem with great concern and care,but also provide a quick and helpful solution, now that I live most of the time overseas, this is a very welcoming thought that even abroad my bank still looks out for me and takes care of my needs, thats,why when I come home I always stop in to say hi and give my whole hearted thanx to the staff in appreciation, I will never ever change my bank, I will stay with this one until God calls me home
1 January 2026
Reply from FAIRWINDS Credit Union
Thank you for your continued trust in us over the years! Whether you're calling from abroad or stopping in to say hello, our crew is always glad to be there for you. Providing thoughtful service and a quick solution every time you need us is exactly what we aim to deliver, and we look forward to continuing to serve you!
I like the goals setting part of the…
I like the goals setting part of the app so you can lay out money to achieve small goals throughout your life
27 April 2026
Reply from FAIRWINDS Credit Union
Thank you for sharing this! Knowing that our goal-setting feature has been a helpful tool for mapping out your financial journey means a lot to us. We're glad it's been a positive part of your experience!
Reply from FAIRWINDS Credit Union
We're delighted to hear that you had an excellent experience and appreciate our savings rates. Thank you for your positive feedback!
Unattractive CD rates
Not keeping up with the times for CD rates. I have placed my money elsewhere
30 April 2026
Reply from FAIRWINDS Credit Union
We appreciate you taking the time to share this, and we're sorry that our CD rates fell short of what you were looking for. Our team keeps a close eye on the market to ensure we're offering competitive rates that bring real value, and we regularly feature CD specials that may be worth exploring. You can find our most up-to-date rates at www.fairwinds.org/rates, and we also offer competitive rates on our deposit accounts. If you'd like, a member of our team would be happy to discuss the options currently available. Feel free to reach out to us at 800-443-6887 or via Secure Chat or Secure Message within FAIRWINDS Online or Mobile App.
I like the interest rate
I like the interest rate. At first it was difficult to get the checks scanned and sent in correctly. I finally got the hang of it.
29 April 2026
Reply from FAIRWINDS Credit Union
Thank you for sharing your experience! Knowing that our interest rates have made a good impression and that mobile check deposit has become a smooth part of your routine is wonderful to hear.
Online banking has been user friendly.
29 April 2026
Reply from FAIRWINDS Credit Union
It is nice to hear that our online banking has been easy to use for you! Thank you for your feedback.
Walmart has been stealing 19.95 a month…
Walmart has been stealing 19.95 a month out of my account. I had ZERO notice. I bought one thing on line over a year ago. I received 2 emails from them, confirmed on what was purchased and notice of delivery. Not a damn thing sayin, we are charging you 19.95 forever. Nothing sayin WTF the 19.95 is for, so, well over 300 $ has been stolen and yall did jack effinshit. I don't even want to give one effin star. I will be closing the account. Glad I am before I put 500th in.
22 April 2026
Reply from FAIRWINDS Credit Union
Thank you for sharing your experience. We understand how frustrating unauthorized card charges can be. Our team reviewed the situation and discussed available options and next steps. A member of our Card Services team will reach out to you tomorrow, May 1, 2026. Please be on the lookout for their call. We appreciate your membership and look forward to assisting you.
Efficient with transactions
Efficient with transactions, communicates well with alerts, love the saving feature as well.
1 April 2026
Reply from FAIRWINDS Credit Union
We are happy to hear that our transaction process, account alerts, and savings features have all been a positive part of your experience! We look forward to continuing to deliver that same experience for you!
Great bank!!!
Every time I go to Fairwinds I am greeted with smiling, kind people. They are knowledgeable and they process my transactions quickly and professionally. I have been a member of Fairwinds for over 20 years.
29 April 2026
Reply from FAIRWINDS Credit Union
Thank you for your loyalty and for taking the time to share your experience! Hearing that our crew greets you warmly, handles your transactions efficiently, and does so with professionalism is exactly what we aim for at FAIRWINDS.
Basic, Local CU
The associates are professional and polite. However, their rates on products are not competitive. My family and I get better deals online.
29 April 2026
Reply from FAIRWINDS Credit Union
Thank you for the feedback. We’re sorry our current rates didn’t meet your expectations. Our team closely monitors market trends with the goal to offer products and services our members find valuable. You can always review our latest rates at www.fairwinds.org/rates to stay up-to-date. If you’d like help reviewing your options, please contact us at 800-443-6887 or connect with us via Secure Chat or Secure Message in the FAIRWINDS Online or Mobile App.
Online banking is so easy
I use online banking and find it extremely easy to use. On the occasion when I have had to call to speak to a customer representative, they have always been extremely courteous and made sure that all of my questions were answered.
29 April 2026
Reply from FAIRWINDS Credit Union
Thank you for experience! Knowing that our online banking has been easy to navigate and that our crew has been courteous and thorough in answering your questions is great to hear. We look forward to continuing to serve you!
Reply from FAIRWINDS Credit Union
Thank you for the kind words! Excellent service is what our crew strives for, and we're glad that has been your experience!
I was not so savvy when I started...
When I first started I was not so comfortable using the website so I call customer services, they answered all my concerns took the time to show me what I needed and now I enjoy the ease of the website, I do not have to guess where I need to go to find what I'm looking for.
Thank you so much!
5 December 2025
Reply from FAIRWINDS Credit Union
Thank you for this positive feedback! It's great to hear that our team was able to support you along the way and that our website has become a tool you enjoy using.
Always helpful people on the phones…
Always helpful people on the phones rates are much better for certain things I am just all around happy
29 April 2026
Reply from FAIRWINDS Credit Union
We're happy to hear that our crew is helpful and our rates meet your needs. Thank you for sharing your positive experience!
Wonderful experience- Walter the teller…
Wonderful experience- Walter the teller at the Nova branch in Ormand Beach Fl. Was wonderful- now this is my main banking institution-
20 April 2026
Reply from FAIRWINDS Credit Union
Thank you for the kind words! A great experience with our crew is always something we strive for, and hearing that it made a difference for you is rewarding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.