They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought sofas from Fairway 17 years ago and they needed replacing. Their choice is very good and most importantly for us is that the staff are friendly, informative and not pushy. From the first... See more
Company replied
We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the... See more
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Really good service from Bradley and the staff who answer the phones. Bradley kept us up to date on the progress of delivery and helped my elderly parents to choose the perfect beds and sofa. The de... See more
Company replied
Company details
About Fairway Furniture
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
184 Billacombe Road, PL9 7HE, Plymouth, United Kingdom
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Great advice and support from start to finish. Prompt delivery of new bed/mattress.
5 June 2026
Reply from Fairway Furniture
We're delighted to hear that you received great advice and support throughout your experience with us and we're really pleased that your new bed and mattress were delivered promptly. We hope you're enjoying a great night's sleep and getting many years of comfort from your purchase.
Thank you again for your kind feedback, and we look forward to helping you again in the future.
Kind regards, Fairway Furniture
Great service
Great & patient help in store.
Good delivery with plenty of notice & delivery came at exact time notified. Helpful delivery men who put beds exactly where I wanted.
Beds good & just as expected.
1 June 2026
Reply from Fairway Furniture
Thank you for your feedback. We're delighted to hear that you received great service in store and that your delivery arrived exactly as scheduled. It's also wonderful to know that our delivery team was helpful and that you're pleased with your new beds.
We noticed that your review was submitted with a 1-star rating, which doesn't seem to reflect the positive experience you've described. If this was an error, we would be very grateful if you could amend your star rating to match your feedback.
Thank you again for shopping with us, and we hope you enjoy your new beds.
Kind regards, Fairway Furniture
Reply from Fairway Furniture
Thank you for your kind feedback! We're delighted to hear you found our team helpful in store and that your delivery was pleasant and efficient. We appreciate your support. Kind regards Fairway
The staff in particular are second to…
The staff in particular are second to none. That's what makes a good company and ensures you are more than likely to return in the future. Good quality goods also help.
1 May 2026
Reply from Fairway Furniture
Thank you for your wonderful feedback. We’re delighted to hear that our staff made such a positive impression on you. Providing exceptional customer service is something we take great pride in, so it's especially rewarding to know that it has contributed to your experience with us. We're also pleased that you are happy with the quality of our products.
Your kind words and continued support mean a great deal to us, and we look forward to welcoming you back again in the future.
Kind regards, Fairway Furniture
Very helpful staff were great
Very helpful staff were great. Helping us chose and keeping us informed delivery service was superb so easy Great 😀
3 June 2026
Reply from Fairway Furniture
Thank you for your fantastic review. We're delighted to hear that our team was able to help you choose the right furniture and keep you informed throughout the process. It's especially pleasing to know that you found our delivery service superb and that everything was made easy for you.
We truly appreciate your kind words and your support, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
From the purchase in the store to the…
From the purchase in the store to the delivery in our home of our new beds , Fairway Furniture delivered in more ways than one .
Very helpful and friendly .
2 June 2026
Reply from Fairway Furniture
Thank you for your kind review. We're delighted to hear that your experience with us was a positive one from start to finish. It's wonderful to know that our team was able to provide helpful and friendly service both in-store and during the delivery of your new beds.
We truly appreciate your feedback and thank you for shopping with us. We hope you enjoy your new beds for many years to come.
Kind regards, Fairway Furniture
Excellent.
3 June 2026
Reply from Fairway Furniture
Thank you for the 5 Star review! We're so pleased to hear you had a great experience. We really appreciate your support and look forward to serving you again soon.
Keeping me informed about deliveryhey kept me informed about when the…
They kept me informed about when the delivery would b ,the drivers asked if it was ok to leave their shoes on and took all rubbish away and placed the units in the correct place
4 June 2026
Reply from Fairway Furniture
Thank you for your 5-star review. We're delighted to hear that you were kept informed throughout the delivery process and that our team provided a courteous and professional service.
We appreciate you taking the time to share your experience and thank you for shopping with us!
Kind regards, Fairway Furniture
Very friendly team one of the guys was…
Very friendly team one of the guys was ex army like me. So we were chatting about it all. Other guy was nice too. The date is an estimate
28 May 2026
Reply from Fairway Furniture
Thank you for the great review! We're delighted to hear you enjoyed chatting with the team. We'll be sure to pass on your kind comments. Kind regards Fairway
Terrific store and brilliant staff
Terrific store and so, so helpful staff. I wouldn’t go anywhere else.
6 June 2026
Reply from Fairway Furniture
Thank you for your fantastic review!
We're delighted to hear that you found our team so helpful and that your experience in store was such a positive one. Comments like yours mean a great deal to us, and we're especially pleased to know that we've earned your loyalty.
Thank you for your support, and we look forward to welcoming you back again soon.
Kind regards, Fairway Future
Excellent team
Georgia was extremely helpful as we visited a few times over the months, she went out of her way passing on information.
Delivery men were excellent in the heat of the day with removing our old couch and installation of the new.
All in all a great team, Many thanks
Derrick & Katya
26 May 2026
Reply from Fairway Furniture
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Georgia was able to assist you throughout your visits and provide the information you needed while you made your decision. We'll be sure to pass on your kind words to her.
It's also fantastic to know that our delivery team provided excellent service, especially while working in the heat, and that the removal of your old sofa and installation of your new one went smoothly.
Your comments about the whole team mean a great deal to us. Thank you for choosing us, and we hope you enjoy your new sofa for many years to come.
Kind regards, Fairway Furniture
Excellent selection
Excellent selection, fabulous service kept informed of progress and all delivered and installed without delay as promised. Very delighted would highly recommend.
28 May 2026
Reply from Fairway Furniture
Thank you for your fantastic 5-star review.
We're delighted to hear that you were pleased with our selection, service and communication throughout your order. Keeping our customers informed every step of the way is very important to us, so it's wonderful to know that everything was delivered and installed as promised and without delay.
Thank you for your recommendation and for choosing us. We hope you enjoy your furniture and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
We went into your Newton Abbot branch…
We went into your Newton Abbot branch to look at your bed selection. After guidance from Brian we have purchased a new bed with headboard he explained what the bed came with its added extras we were very happy and satisfied with the service and care he offered us.
Brian is a very approachable gentleman and an excellent asset to your company. Thank you Brian for all your help .
3 June 2026
Unprompted review
Reply from Fairway Furniture
Thank you for taking the time to leave such a lovely review.
We're delighted to hear about your positive experience at our Newton Abbot branch and that Brian was able to help you find the perfect new bed and headboard. Providing clear guidance and ensuring our customers understand all the options available is something we take great pride in, so it's wonderful to know that Brian's knowledge, care and attention made such a difference to your visit.
We will be sure to pass on your kind comments to Brian. He will be thrilled to hear how much his assistance was appreciated.
Thank you once again for choosing us, and we hope you enjoy your new bed for many years to come.
Kind regards, Fairway Furniture
St. Austell branch.
St. Austell branch. Fantastic help and advice from Andrea. Highly recommended.
Items delivered today and all set up by the delivery guys.
Happy with everything.
3 June 2026
Unprompted review
Reply from Fairway Furniture
Thank you for your wonderful review!
We're delighted to hear that Andrea at our St Austell branch was able to provide fantastic help and advice. It's also great to know that your items were delivered and set up smoothly by our delivery team.
We really appreciate your recommendation and are pleased that you're happy with everything. Thank you for shopping with us!
Kind regards, Fairway Furniture
Very happy with the service we received…
Very happy with the service we received very polite and very professional would definitely recommend
29 May 2026
Reply from Fairway Furniture
Thank you for your wonderful review! We're delighted to hear you were happy with the service and found our team polite and professional. We really appreciate your recommendation. Kind regards Fairway
Our whole shopping /decision making
Our whole shopping /decision making , ordering and delivery have been first class . Could not fault anything at all . We were regularly kept up to date with our order . For dates of completion. Delivery was on time when specified , the delivery gentlemen were extremely helpful and considerate. I can only sing your praises for our whole experience.
Thank you
28 May 2026
Reply from Fairway Furniture
Thank you so much for your kind words and 5-star review! We're delighted to hear that every stage of your experience, from choosing your furniture to delivery, met your expectations. We'll be sure to pass your compliments on to our delivery team. Thank you for choosing us, and we hope to see you again in the future!
Reply from Fairway Furniture
Thank you for your 5-star review! We're delighted to hear that you found both our service and delivery excellent. We really appreciate your feedback and support.
Excellent service
Excellent service.
Delivery of furniture earlier than expected and very helpful delivery sraff.
26 May 2026
Reply from Fairway Furniture
Thank you for your fantastic review! We're so pleased to hear your furniture arrived earlier than expected and that our delivery team was helpful. We really appreciate your kind feedback and hope you enjoy your new furniture.
Excellent service from start to finish.
We bought sofas from Fairway 17 years ago and they needed replacing.
Their choice is very good and most importantly for us is that the staff are friendly, informative and not pushy.
From the first approach, through to the delivery we were kept regularly informed on progress. The delivery guys were friendly and efficient, carryed them in carefully, assembled them and removed the old sofas at no extra charge. All in all, very good service.
27 January 2026
Unprompted review
Reply from Fairway Furniture
Thank you for your wonderful review and for choosing us again after 17 years! We're delighted to hear that you found the perfect replacement sofas and that our team provided friendly, informative service throughout. It's great to know the delivery team took such good care with the installation and removal of your old sofas. We truly appreciate your kind words and look forward to serving you again in the future. Kind regards Fairwway
Fairway was a 5* experience
At the Fairway store we came across a lovely lady called Karen, she found us the perfect corner sofa and delivery was a few days later. The service from the store and delivery was 5* and I would go to Fairways for furniture in the future.
22 April 2026
Reply from Fairway Furniture
Thank you for your wonderful review! We're so pleased Karen helped you find the perfect corner sofa. It's great to hear both our store and delivery teams provided 5-star service. We truly appreciate your support and look forward to welcoming you back to Fairway in the future!
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