We ordered from Freebirds World Burrito for a working lunch for a large group of mostly men whose jobs are in the field. These guys work hard in all-weather elements and have large appetites. There... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We ordered P.F. Chang's through ezCater and had a great experience from start to finish. Ordering through ezCater was incredibly easy and made the whole process seamless. The food was fresh, flavorful... See more
Company replied
I had deleted & rdone my order 3 days prior to my event & it was "saved." When I went in to finalize the order about about 7 or 8 hours ahead of delivery time, but during the night, the order was gone... See more
Company replied
I've used ezCater now for five lunches in the office. The order placement is easy, you are alerted upon confirmation, when the order is on the way and once it's delivered. All orders have been variety... See more
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Company details
Written by the company
ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.
Contact info
40 Water Street, Floor 5, 02109, Boston, United States
- 1-800-488-1803
- support@ezcater.com
- www.ezcater.com
4.4
Excellent
20K reviews
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Order was delivered on time
Order was delivered on time, with care, and the food was great. This was an internal meeting for 45 people. I'm terrible at planning these types of things and ezCater makes ordering very simple.
16 December 2025
Unprompted review
Reply from ezCater
Hi Chad,
We're so glad you found ordering for your meeting so simple and that the delivery was on time and handled with care. We appreciate you letting us know the food was great! Thanks for your feedback!
-The ezCater Team
ezCater makes it easy to place orders…
ezCater makes it easy to place orders and review them. Once orders have been accepted, you can't add too it without editing the whole order. It seemed like it would be a headache for both parties but you can always create another order if that makes things easier. I love the ezRewards points system. I was able to save $47.35 off our total order.
We ordered from Urban Plates. It was a lovely experience. Food was delivered hot. It was like an elevated home cooked meal.
15 December 2025
Unprompted review
Reply from ezCater
Hi Josie!
We’re so glad to hear we made your ordering process easier and that you were able to take advantage of those ezRewards! Thank you for the helpful feedback regarding order edits; we’re always looking for ways to streamline the experience for our customers. We appreciate you sharing that Urban Plates hit the mark for your team and look forward to serve you again soon!
- The ezCater Team
They always keep me updated on my…
They always keep me updated on my orders, where they are at during delivery travel, on time, always so helpful and kind.
15 December 2025
Unprompted review
Reply from ezCater
Hi Donna,
Thank you for the review. We're happy to hear that you find our updates helpful! It's great to know that you appreciate our on-time service and kind assistance. We appreciate your feedback! We look forward to serving you again soon!
- The ezCater Team
ezCater never disappoints
ezCater never disappoints. I have used them for 4 years straight for our holiday party and they deliver every time.
15 December 2025
Unprompted review
Reply from ezCater
Hi Anthony!
We're happy to hear that our service has consistently met your needs for the past four years. Thank you for your continued trust in us for your holiday parties! We look forward to serving you again soon!
- The ezCater Team
So easy!
Easy to order, delivery process was smooth, and food was delicious!
15 December 2025
Unprompted review
Reply from ezCater
Hi Lauren!
We're happy to hear that ordering was easy, delivery was smooth, and the food was tasty! Thank you for your positive feedback; we appreciate it and hope to serve you again soon!
- The ezCater Team
Reply from ezCater
Hi Joe!
We're happy to hear that your order was timely, clean, and simple. Thank you for the wonderful feedback! We truly appreciate you highlighting our commitment to efficiency and clarity. We look forward to serving with you again soon!
- The ezCater Team
a rough one
We placed a catering order for 50+ people at The Crack Shack through ezCater. I've had many great experiences prior to this order so I'm still giving 3 stars for past performance but this was hands down a 0 star experience. Our order arrived without the main item from a chicken-focused restaurant...the chicken. I had to scramble with the restaurant to deliver said chicken while everyone in a company-wide meeting endured a sides-only lunch. I'd place most of the blame on the restaurant for not knowing what their catering package consists of, and for the lacking common sense that a catering order wouldn't include their main product. However, I could tell from the restaurant feedback and order slip itself that it didn't explicitly list the line items of the catering package. So ezCater has some blame to accept as well for not making it as easy as possible for a partner to fulfill the order. Don't love giving negative reviews but this was a true disaster of an experience, and hopefully this produces some sort of improvement in process. What the cluck you guys!
11 December 2025
Unprompted review
Reply from ezCater
Hi Dave,
Thank you for taking the time to share your experience and for recognizing your prior positive interactions with ezCater. We understand how challenging it is to encounter an issue like this during a large, company-wide meeting, and we appreciate you outlining what occurred.
We’re glad we were able to connect with you directly and address the situation. Your feedback regarding order clarity and fulfillment expectations is valuable and has been shared internally to help inform ongoing improvements. We appreciate the opportunity to follow up and ensure your concerns were resolved.
Thank you again for your continued partnership and for bringing this to our attention. If you need assistance with any future orders Please feel free to contact us at 800-488-1803 or support@ezcater.com. We look forward to serving you again soon.
- The ezCater Team
Food was great and arrived on time, but…
Food was great and arrived on time. The problem was they forgot to send the serving utensils even though I listed in multiple places to please include EXTRA of all utensils. Also, I ordered the teriyaki chicken and they forgot the teriyaki sauce… a couple critical errors unfortunately.
11 December 2025
Unprompted review
Reply from ezCater
Hello Rich,
We appreciate your feedback and are glad the food arrived on time. We apologize for the missing utensils and teriyaki sauce and will share your review with our catering partner to prevent this from happening in the future. Thanks again.
-The ezCater Team
The experience was effortless
The experience was effortless, everything was on time packed well.
3 December 2025
Unprompted review
Reply from ezCater
Hi Angela!
We're happy to hear that your experience was effortless! Thank you for letting us know everything was delivered on time and well-packaged. We appreciate your positive feedback and hope to serve you again soon!
- The ezCater Team
Simple process from start to finish
Food was delivered on time, in fact early, so very stress free. The ordering process was simple and straightforward and I received my final receipt as expected.
8 December 2025
Unprompted review
Reply from ezCater
Hi Stacie,
We're happy to hear that the ordering process was simple and your delivery arrived promptly! Thank you for sharing your positive experience with us; we appreciate your feedback. We look forward to serving you again soon!
- The ezCater Team
The delivery was on time
The delivery was on time, as usual. I also LOVED the food from Jen's Place and I received everything I ordered, just as I ordered. Thanks!!
11 December 2025
Unprompted review
Reply from ezCater
Hi Sherry,
We're happy to hear that your delivery was on time and that you loved the food from Jen's Place! We appreciate you taking the time to leave us such positive feedback. Thanks!
-The ezCater Team
Perfect Support Under Timed Pressure
I had a same day catering order that did not get accepted on day of. I called ezCater and was helped over the phone. She made sure my order was similar to my original order. This was very appreciated due to the turn around time for a large party, same day, in DECEMBER in DC,
9 December 2025
Unprompted review
Reply from ezCater
Hello Olivia,
We're so happy to hear that we could assist with your same-day catering order. We appreciate you bringing this to our attention, and we're so glad everything worked out despite the tight turnaround time in December. Thank you for your feedback.
-The ezCater Team
Panera Delivered at 11 am not 11:30 and…
Panera Delivered at 11 am not 11:30 and I have an issue with that! It’s a business lunch and when lunch gets there early, my targets eat early and run! When the lunch gets there when I get there….at 11:30 am, I am able to see and discuss products with everyone and get their signatures which I am required to get per my company!
9 December 2025
Unprompted review
Reply from ezCater
Hi Paige,
Thank you for your review and for taking the time to share insight into your recent order. We aim to provide a seamless and timely experience for every customer, and we’re sorry to hear your order arrived earlier than expected. We understand how important timing is, especially when it impacts meeting schedules.
Our team attempted to connect with you to learn more about what happened, but we weren’t able to reach you. We’d still welcome the opportunity to speak and make things right. Please feel free to contact us at 800-488-1803 or support@ezcater.com. Our team is here to help.
- The ezCater Team
Amazing
Delivery is always on time. Never have problems with the order and definitely a Fan Favorite. Always a FIRST lunch choice when we have an On-Site meeting/
9 December 2025
Unprompted review
Reply from ezCater
Hi Michelle!
We're happy to hear that our deliveries are always on time and that you never have order issues. Thank you for making us your first choice when catering for meetings! We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
The food was left in a breakroom with…
The food was left in a breakroom with no notification. After they entered the complex, they must have entered the back door and did not go to the reception desk. I just happened to walk by the kitchen and see my order sitting on a table.
9 December 2025
Unprompted review
Reply from ezCater
Hi,
Thank you for your review and for taking the time to share your experience. We’re sorry to hear that your recent delivery didn’t go as smoothly as it should have. Your instructions are important to us, and we understand how disruptive it can be when the process isn’t as clear or convenient as expected.
Our team has tried to connect with you to learn more and ensure this is properly addressed, and we’d still welcome the opportunity to speak with you directly. If you’re open to it, please reach out to us at 800-488-1803 or support@ezcater.com. We’re here to help and make this right.
- The ezCater Team
Fuzzy's does great catering
The delivery was right on time, the food was still warm and they gave us ample portions.
9 December 2025
Unprompted review
Reply from ezCater
Hi Ronda!
We're happy to hear that your delivery arrived on time with warm food and generous portions. We appreciate you sharing your positive experience with us! Thank you for your wonderful review!
- The ezCater Team
Why Platform Policies Like EzCater’s Fail Small Food Businesses
EzCater’s business practices place unfair and unreasonable pressure on small food businesses—particularly women- and minority-owned vendors.
Vendors are required to deliver within rigid 15-minute delivery windows that fail to account for real-world conditions such as traffic, building security procedures, elevators, or multi-stop delivery routes. More concerning, delivering even one minute early can automatically result in a 10% price reduction to the customer, with little to no discretion.
Drivers are often instructed to wait in their cars until the delivery window officially opens, regardless of other deliveries on their route or basic respect for their time. As a bakery, our products do not require refrigeration or heating, and many customers actually appreciate early deliveries—something clearly reflected in numerous customer reviews. Yet EzCater penalizes vendors despite positive customer experiences.
EzCater profits directly from these penalties and delivery structures. When EzCater handles delivery, they charge a 15% commission on top of the delivery fee—and vendors are required to absorb that commission not only on the food, but on the delivery itself, even when the vendor delivers on time. This creates a system where the platform benefits financially from chargebacks rather than supporting successful deliveries.
We maintain our own drivers, and they consistently deliver early or on time with zero issues when working directly with clients. The problems arise only through EzCater’s policies—not customer satisfaction or service failures.
Additionally, vendors lack meaningful autonomy. We recently attempted to decline an order from a large public corporation that does not align with our values around diversity, equity, and inclusion, and were not permitted to do so.
These policies shift risk and cost onto small businesses while insulating large corporate buyers from operational realities. The result is downward price pressure that disproportionately harms independent, women- and minority-owned businesses.
Corporations that genuinely want to support local businesses should consider ordering directly from restaurants or bakeries, or using platforms that respect vendor autonomy and fair operations.
If you currently order through EzCater, we encourage you to rethink where your dollars go—and how those platforms treat the small businesses you rely on.
7 December 2025
Unprompted review
Reply from ezCater
Hi Teresa,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we appreciate you raising these concerns as the success of small, independent, women, and minority-owned businesses is incredibly important to us.
We understand that real-world delivery conditions can be challenging, and we are continually reviewing our delivery-window policies to ensure they support both customer expectations and the operational realities of our catering partners. Feedback like yours helps us improve that balance.
Our delivery-window and performance standards are designed to create consistency for customers and catering partners across the platform. While partners may choose to decline future orders from certain customers or organizations, we aren’t able to adjust delivery windows or performance standards on an individual basis.
Your experience is important to us, and we’ve shared your feedback internally as we continue working to ensure our policies support both operational fairness and partner success.
Thank you again for voicing your concerns.
— The ezCater Team
EZ Cater Simplifies My Life
EZ Cater takes the worry out of having anything catered. My orders arrive exactly as expected, on time, and I am notified of every step of the way.
My recent order was a delivery of bacon and sausage from EatZi's. People came up to me saying it was the best bacon! It was hickory smoked thick sliced. Highly recommend ordering EatZi's on the EZCater app.
6 December 2025
Unprompted review
Reply from ezCater
Hi Daphney!
We're happy to hear that our service makes catering easy and worry-free! It's great to know your orders arrive as expected and that the bacon from EatZi's was a hit. Thank you for sharing your positive experience and recommendation; we appreciate it!
- The ezCater Team
My experience with excater was very…
My experience with excater was very convenient. Ordering food for a group was easy, the delivery was on time and everything arrived exactly as requested. It's a reliable choice for catering needs.
5 December 2025
Unprompted review
Reply from ezCater
Hi Travis!
We're so happy to hear that ordering for your group was easy and convenient! We appreciate you letting us know that your delivery arrived on time and as requested. Thank you for your wonderful feedback and we hope to serve you again soon!
- The ezCater Team
Ordered food for a rather large group…
Ordered food for a rather large group last minute for a meeting. So easy and everything was communicated effectively. Food was timely. Driver was incredibly friendly
5 December 2025
Unprompted review
Reply from ezCater
Hi Alicia!
We're happy to hear that ordering for your group was so easy! We're glad everything was communicated effectively and that the food arrived on time. Thank you for the positive feedback about your friendly driver and overall experience. We appreciate it!
- The ezCater Team
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