EYEKØNIK Reviews 

593
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 259 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, highlighting the solid build, comfortable fit, and stylish, premium designs. Many people also commend the outstanding customer service, noting staff are responsive, professional, and very helpful in resolving issues with quick assistance. Conversely, a small portion of people felt dissatisfied with significant delivery delays, misleading information about product origin or tracking, and some reported product quality lower than expected or not as advertised. A few others also mentioned non-existent or slow customer service response times, especially concerning returns.

What people talk about most

Product

Consumers find product to be positive, with many praising the stylish design, comfortable fit, and overall... See more

Quality

Users describe positive interactions with quality, with many reviewers impressed by the build quality, solid... See more

User experience

People report positive experiences with user experience, with many finding the products comfortable and easy... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional support... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing frustration over long... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Released from midday glare to evening drinks without changing glasses. The design and lens function remain impressive. The build feels solid, not lightweight or fragile. Mila was great! Support answer... See more

Company replied

Rated 5 out of 5 stars

I bought the NORD and the BOJO. The NORD fitted me perfectly and quality is really good! But what truly stands out is their customer service. They helped med change one of the items to a new one handl... See more

Company replied

Rated 5 out of 5 stars

It was my first purchase of Eyekonik eye glasses. I found them very trendy. The customer service is very helpful and operational. I would like to thank particularly Mila who kindly answered me on all... See more

Company replied

Rated 5 out of 5 stars

I had to return a pair of sunglasses, and after a customs clearance mishap delayed the shipment, EYEKØNIK’s customer service helped me resolve everything in a professional and very generous way.... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

EYEKØNIK is an Amsterdam-based eyewear brand with the philosophy to see life through a new lens. We believe in creating a life where ambition, pleasure, and personal growth coexist in harmony. Together, we will redefine the very essence of what it means to live life to the fullest.


Contact info

4.0

Great

TrustScore 4 out of 5

593 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(593)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Customer Service – Thank You, Iris!

I had an excellent experience with EyeKonik Eyewear, thanks to the outstanding support from Iris. From the very beginning, she was professional, friendly, responsive, and genuinely committed to helping me find a solution.

What impressed me the most was how much she cared about ensuring I had a positive experience. She kept me informed throughout the process, answered all my questions promptly, and made me feel truly valued as a customer. Even better, my issue was completely resolved within just one day, and the response time throughout the entire process was incredibly fast.

Exceptional customer service like this is hard to find nowadays, and Iris is a real credit to the company. Thank you again, Iris, for your kindness, professionalism, and dedication. I highly recommend EyeKonik Eyewear and will happily shop with them again.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantástic!

I had a great experience with Iconic Eyewear. The customer service was excellent from start to finish—friendly, professional, and very responsive.

Although the glasses weren’t the right fit for me, the support team handled the situation with care and made the whole process smooth and hassle-free. They were quick to respond and genuinely focused on finding a fair solution.

It’s refreshing to deal with a company that values its customers and provides such great support. I would definitely recommend Iconic Eyewear and would be happy to shop with them again in the future.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast resolution - great customer experience!

I am a returning customer and experienced a fault with the frame on a pair of sunglasses - Iris at the Eyekonik team was a pleasure to deal with and handled the situation professionally and efficiently, and most importantly the problem was resolved swiftly - A great customer experience!

29 June 2026
Unprompted review

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