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EYEKØNIK Reviews 

593
•
TrustScore 4 out of 5

4.0

Fashion Accessories Store
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Review summary

Created with AI, based on recent reviews

Looking at 259 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, highlighting the solid build, comfortable fit, and stylish, premium designs. Many people also commend the outstanding customer service, noting staff are responsive, professional, and very helpful in resolving issues with quick assistance. Conversely, a small portion of people felt dissatisfied with significant delivery delays, misleading information about product origin or tracking, and some reported product quality lower than expected or not as advertised. A few others also mentioned non-existent or slow customer service response times, especially concerning returns.

What people talk about most

Product

Consumers find product to be positive, with many praising the stylish design, comfortable fit, and overall... See more

Quality

Users describe positive interactions with quality, with many reviewers impressed by the build quality, solid... See more

User experience

People report positive experiences with user experience, with many finding the products comfortable and easy... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional support... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing frustration over long... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Released from midday glare to evening drinks without changing glasses. The design and lens function remain impressive. The build feels solid, not lightweight or fragile. Mila was great! Support answer... See more

Company replied

Rated 5 out of 5 stars

I bought the NORD and the BOJO. The NORD fitted me perfectly and quality is really good! But what truly stands out is their customer service. They helped med change one of the items to a new one handl... See more

Company replied

Rated 5 out of 5 stars

It was my first purchase of Eyekonik eye glasses. I found them very trendy. The customer service is very helpful and operational. I would like to thank particularly Mila who kindly answered me on all... See more

Company replied

Rated 5 out of 5 stars

I had to return a pair of sunglasses, and after a customs clearance mishap delayed the shipment, EYEKØNIK’s customer service helped me resolve everything in a professional and very generous way.... See more

Company replied

Company details

  1. Fashion Accessories Store

Written by the company

EYEKØNIK is an Amsterdam-based eyewear brand with the philosophy to see life through a new lens. We believe in creating a life where ambition, pleasure, and personal growth coexist in harmony. Together, we will redefine the very essence of what it means to live life to the fullest.

Contact info

4.0

Great

TrustScore 4 out of 5

593 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(593)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Problem got solved

I had an issue with a little delay in my order but luckily Iris helped me out and made sure everything was okay and even gave me some discount which made my entire day :) thank you Iris from EYEKØNIK ❤️

11 July 2026
Unprompted review
EYEKØNIK logo

Reply from EYEKØNIK

Hi Mounir,

Thank you for taking the time to share your feedback.

We're sorry to hear that your order didn't arrive as quickly as you expected.

While we can see that your order was delivered within the estimated timeframe outlined in our Shipping Policy, we completely understand your concerns and appreciate that the waiting experience may not have met your expectations. We want to ensure all of your questions are addressed.

Our Email Support Team will be reaching out to you shortly to review your experience and assist you further.

Thank you for your patience, and we look forward to speaking with you soon.

Warm regards,
The EYEKØNIK Team

Rated 1 out of 5 stars

Very bad company. Watch out

After 3 weeks still waiting for order. It is not based in NL as I thought. Whoever they use for delivery is so bad, advised them they could not find my Dutch address and returned shipment. After talk with EYEKØNIK they said it will be re-delivered but after few emails contact is cut off. They don’t respond to me. What a bad company!!!

8 July 2026
Unprompted review
EYEKØNIK logo

Reply from EYEKØNIK

Hi Artur,

Thank you for taking the time to share your experience.

We're truly sorry to hear about the delays with your order and the communication issues you've encountered. We understand how disappointing it is to have your shipment returned and then feel left without updates.

Our Email Support Team will be reaching out to you shortly to review your case in detail and work with you toward a resolution.

Thank you for your patience, and we look forward to assisting you.

Kind regards,
The EYEKØNIK Team

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