Eyeglasses.com Reviews 

Service is bad. I would rate lower if I could. I am over a month in getting my glasses I purchased on 4/1. The Cust service phone number is a joke. It is pathetic as no one ever answers. If you wait in the queue you are dropped on your turn as there is no mailbox. No follow up or explanation. Email almost as bad, depends if you think a week is a reasonable response time.

I sent three identical Kacie frames in to have new lenses put in. They came back and the lenses are fine. But on all three pair the earpieces were stretched waaay too wide. I have a small head and these glasses fit perfectly when I sent them in. That's why I wanted new lenses, not to buy new glasses. I don't know what fat head these were put on but they are now way too big, the hinges look like they are bent out and there is no way I am going to be able to adjust them to fit me properly like they were before I sent them in. Sorry, but I am never using eyeglasses.com for replacement lenses ever again. I would rather pay more and not have three pairs of eyeglasses damaged to the point of unwearability. They don't respond to complaints either.

I decided to try this online site for replacement of lenses in old glasses frames. I recently had a cataract operation, and I needed new prescription. I placed an order for two pair of replacement lenses. Process was very easy - just input the prescription online, email it to them or include it in your package. They provide printable label to send frames free thru UPS. Placed order and sent old frames April 21. Got email confirmations of their receipt of order and frames. Got UPS delivery of one set of new glasses on April 28 and the other on April 29 - and this quick delivery was in spite of these being unique (Transitions, one frame rimless, enhanced scratch resistance and high index). They also returned the old lenses in an envelope with the delivery. Glasses are great and price was about 35% less than "discount" price quoted by my optician for identical lenses.

Honestly, one of the worst experiences I’ve ever had ordering something online. The first woman I spoke to on the customer service team was helpful, I informed them that I was leaving LA on Thursday, and they assured that their PayPal guru had received my payment, and that the glasses would arrive by Wednesday. I received 0 tracking information. I then called on Wednesday morning to gain tracking information, and a different member of the customer service team told me my payment hadn’t been received, and once it had they would ship it out, although on my statement it clearly says I have sent over $340 to Tryiton Eyewear LLC. When trying to explain the situation to the customer service team, the woman was rude, didn’t let me explain, spoke over me, told me she wasn’t going to argue about it, and didn’t resolve any issue. Such disappointing customer service.

I've ordered a pair of sunglasses yet no update on delivery, no replies from customer services, none at all, would this be a scam?!

My lenses were completely incorrect. I called customer service and she said it may be off somewhat depending on if you move the frame up or down. I explained that the entire lens was a magnifying glass and I could not see no matter how i moved the lenses.

The rep would not budge, insisted it was my fault and I can only have a redo of the lens. Not a complete refund. I will never order from this company again.

Very bad website and the customer care is not responding quickly also the confirmation email wasn’t sent after placing the order as if I didn’t place it even they have withdrawn the money from the credit card. Definitely wouldn’t recommend it to anyone. I ordered two frames only from more than two weeks and I still didn’t receive them nor can I track them.

Collection was good of spectacular in reasonable prices I ordered a spectacular for my sister. The products is good in terms of quality.👌😍

We paid the extra $9 for special handling/expedited service and still had to wait 3 weeks for delivery. We also did not receive the clip-ons that were supposed to come with the frames. When we tried to contact customer servie, the chat doesn't work and when you call...you wait on hold forever only to get an automated voice recording telling you to email them for help.

I did a bunch of research and decided on Eyeglasses.com due to the selection. I place an order and 1 frame showed up almost immediately. However, the second frame never showed up and it was nearly impossible to get a response. Finally they said the frame isn't available anymore, despite the fact that it showed in stock and cancelled my order. So, I placed a second order, same thing. I ended up getting the frames that they said were out of stock, in fairly short order. However, it's now been months and I'm still waiting on the second frame and can't get customer service to response. This company is terrible. Don't believe the reviews on their website and go somewhere else.

Avoid eyeglasses.com. There are so many options for buying glasses that can deliver quality and service at all price points. There is no need to shop here.
Update: Now I'm put on hold after being told I'm number 2 in line and several minutes later I'm told they cannot answer my call and to send an email. I've sent many emails that are not answered. This is a scam.

Read below for full details.
I ordered glasses here that I had tried on in person elsewhere. I knew the glasses fit and would be centered on my eyes correctly. I thought I'd order because I had the coupon code and have ordered glasses online via other sites without issue.
I received my glasses and was excited to open them. I was so disappointed when I put them on and discovered the prescription was so wrong I could not see through them at all. I moved them around and tried to see if I had given incorrect information, but no matter where I looked through the lenses I couldn't see. I had entered the prescription correctly and my other glasses from a different online shop are fine.
I looked at the paperwork and the email they had listed to contact was a non-monitored email address. I found the customer service email and emailed there. I heard nothing back. I called and was given a number of reasons I couldn't see through the lenses. All of which I had already covered. I was finally told I could send them back for them to check the lenses. I was given no guidance how to do this, but found in my account a link to make a ups label so I did that and sent a follow-up email and put a note on the label.
I tracked the shipping. It arrived and I heard nothing from the company. I gave it days. I've tried the chat box on the site and that just sends them another email.
I have no idea what is going on with the glasses and an starting the wonder if I'm just out of luck.
Save yourself a lot of time and money and order your glasses elsewhere.

I recently ordered progressive Trivex lenses at eyeglasses.com on one of my high end Cartiers frames and had excellent results. Their pricing is very reasonable. Trivex is a new material that is a stronger, more resistant, clearer alternative to standard polycarbonate, which is one of the best materials for prescription glasses. There were few cons, Trivex is a new material, so it can be hard to find among glasses retailers. If you want Trivex, you may have to purchase it online. This means you won't get a chance to test or feel the material beforehand. I was fortunate to end up having satisfactory outcome. In another pair of frame, where I had ordered 1.74 index glasses, where I was not happy , they replaced without any extra charge with Trivex lenses. Alicia , from eyeglasses.com , Lab Operations Manager was outstanding in supporting my innumerable emails and queries

It has been over a month since I ordered my glasses. There has been very little communication. When I emailed 3 weeks ago to find out the status, I was told my glasses would be shipped the following day. I still have not received them, and I have not received any status updates despite my multiple attempts to contact them. Calling the number listed on the website tells you that you are first in line, puts you on hold for 4 minutes, and then sends you to voicemail to leave a message. Using the chat function on the website does get a response, but it remains to be seen if I will get any sort of update on the status of my glasses or if I will even receive them.

Update: I believe that the response was meant for a different review. I am not Mr. Smith, and my lenses were not for a complicated prescription. I also have not received my glasses, was not doing a return, and was not refunded. In regard to communication, the majority of communications I have received were just marketing emails. I placed my order on Nov. 25. I emailed on Dec 4 to ask if there was an anticipated ship date. On Dec. 8, I received an email that my glasses were expected to ship the following day. On Dec. 16, I had not heard anything, so I sent a follow up email. On Dec. 22, I had heard no response, so I tried calling and was sent to voicemail after waiting for 4 minutes on hold, and told to send an email. I sent another email and did not hear back. The following week I tried calling again, and left a voicemail. I also tried the chat function on the website and finally got a hold of someone, who told me that they would have the lab call me back that day. They also provided me an alternate number since the 1-800 number sends you to voicemail. When I didn't hear back from the lab, I called the alternate number and was finally connected to someone who looked into it. I finally received an email that my glasses were shipped, approximately 6 weeks after I placed my order. When I checked my credit card statement, I also noticed that I was charged an additional amount after my initial order, which was the discount I had received from a promotion when I placed my order. I would strongly advise people check their statements after their purchases to make sure that they are not charged extra.

There's very poor on quality control on glasses production, especially with more complex prescriptions. There's no response from customer service after sending in returns. The glasses I ordered were done incorrectly, verified by my ophthalmologist. I returned them the Eyeglasses.com and received confirmation of that receipt on 12/6/21. Three weeks later, I still have not received my refund. I have tried multiple times to contact the company for a status update via email and phone with no response. I can't get a live person on the phone. When calling customer service, I wait in the calling cue only to eventually be dumped into voicemail. None of my calls get returned.

I eventually was finally able to get through to Customer Service via their website chat. They stated that the refund was processed, but I was never sent any kind of notification about it.

Unfortunately, they didn't refund the full amount of my glasses, even though there was a manufacturing error on their part. I'm wondering if this is why they didn't send any refund notification, so that I wouldn't notice that they didn't give me a complete refund.

So I still have to go through the hassle of trying to get the full refund.

I ordered 3 pairs of eyeglasses frames and paid the extra S&H for 2-day delivery. I received the first frame after 3 weeks of emails to this company; their 800 does not work. After another 3-4 emails and another 3 weeks, I received the 2nd frame; neither was my first choice. I returned these 2 frames and am still emailing to receive a VISA credit with no response from this company. I have never experienced such terrible service and lack of communication or even an apology for not meeting any timeline for delivery or providing any assistance for returns.

Nope,sorry ---discount not on the second order and more ****importantly****-- absolutely no response from you

I have been a customer for years and order new frames and lenses at least every two years. The products are always top quality and service is above reproach. Highly recommended.

Superb fit and finish. No frame adjustment necessary for comfortable, perfect fit,

Ordered a pair of frames only to realize later that I would prefer for Eyeglasses.com to do the lenses as well.
Shipped them back free of charge with prescription - the company stayed in contact with telling me the progress along the way.
All went well, fit perfectly, look sharp.
A great experience.

Once the order went in, it went rather smoothly. However customer service was not great. I emailed and called several times and days went by before I could get a hold of anyone. The phone system most often said they were unavailable and to leave a message. I tried calling an actual store in CT and got the same results. Other times the system would just make you wait forever and no one picked up.
When I clicked on the chat option it took me to a page where I could email a question. I asked for someone to call me. An email came back saying "how can I help you". I replied, "call me". No one did for days. The next day I actually got someone on the chat and she was helpful. She said they were getting a new phone system and that they were understaffed. A day or two later someone called back. I told them that their phone message should let people know that they are understaffed and have a lousy phone system.

That said, they did have the glasses that I wanted at a good price. I only needed one lens with a prescription but was forced to pay for both. Still it was half of what I would pay locally. They sent by UPS ground even though I had selected the free method which was USPS, so they came quicker. Took abour 10 days to process.
The glasses are of high quality and the lenses are too.