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Eyebuydirect Reviews 

34,765
•
TrustScore 4.5 out of 5

4.5

Optician
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Review summary

Created with AI, based on recent reviews

Looking at 4,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very affordable prices, the easy website navigation, and the vast selection of frames available to suit every budget. Many people truly enjoy using the virtual try-on feature, finding that the overall ordering process is exceptionally straightforward and convenient. However, some people mentioned unexpected extra charges for standard lenses that were originally advertised as included in the price. Others noted frustrating shipping delays or experienced difficulties trying to complete their transactions smoothly on the digital platform. Some reviewers also shared that they encountered minor issues when attempting to order duplicate pairs or find discontinued styles.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection, durable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the website is to navigate... See more

Price

People report positive experiences with price, frequently highlighting that the costs are significantly lower... See more

Order

Reviewers highlight ambiguous aspects of order processes, as opinions on the system are heavily divided.... See more

Website

Clients share positive opinions on website, highlighting that it is straightforward, easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very good experience ordering my prescription glasses from EyeBuyDirecrt. The website was easy to use, and I like being able to try indifferent virtually and enter my prescription step by ste... See more

Rated 5 out of 5 stars

I have been buying form here for about 2-3 years, and have had no problems ever. The glasses and frames that I purchased have been well made, long lasting, and the prescriptions have all been filled c... See more

Rated 4 out of 5 stars

Had a large range of options ranging from super budget to premium name brands. EBD is also the only glasses sight I could find that would let me sort and search by specific frame dimensions like lens... See more

Rated 5 out of 5 stars

its very stressful to pick glasses online in a hurry, when your glasses break. Thankfully this website made it easy for me to go back and forth through thousands of options while freaking out to my bo... See more

Company details

  1. Optician

Written by the company

EyeBuyDirect has a consumer rating of 4.5 stars from 18719 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect ranks 1st among Sunglasses sites.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(34,765)

4,633 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Only site I use to buy glasses

Eyebuydirect is the site I continue to use for my glasses. The amount of filtering and search customization is unparalleled. The prices are great and shipping is always fast.

13 September 2026
Unprompted review
Rated 3 out of 5 stars

good prices

good prices. appear to have gone up recently. shipping is not free like on every other site, which is a turn off.

13 September 2026
Unprompted review
Eyebuydirect logo

Reply from Eyebuydirect

Dear John,

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.

We tried to send a request for clarification about your concern, but we did not get any information to contact you.

Since you are important to us, please accept the coupon code VIP30 for the inconvenience and for your future purchases.

Terms and Conditions Apply:

* Applicable only to frames $15 or more and cannot be on sale.

* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.

* Maximum 6 frames per order.

* Offer cannot be combined with any other coupons or discounts.

* Offer can only be used once a year.

We value your comment, and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

You can always call us at 1-855-393-2891(US) and we are available to assist you 24/7 or 1-800-734-918 (for Australia) during business hours (8:00 AM - 5:00 PM), Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Rated 2 out of 5 stars

You advertise multiple discounts but…

You advertise multiple discounts but then only let them apply to a small percentage of products? That is disingenuous and takes advantage of people. It is the worst form of advertising. Be better. Do better.

13 September 2026
Unprompted review
Eyebuydirect logo

Reply from Eyebuydirect

Dear Vince,

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.

We tried to send a request for clarification about your concern, but we did not get any information to contact you.

Since you are important to us, please accept the coupon code VIP30 for the inconvenience and for your future purchases.

Terms and Conditions Apply:

* Applicable only to frames $15 or more and cannot be on sale.

* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.

* Maximum 6 frames per order.

* Offer cannot be combined with any other coupons or discounts.

* Offer can only be used once a year.

We value your comment, and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

You can always call us at 1-855-393-2891(US) and we are available to assist you 24/7 or 1-800-734-918 (for Australia) during business hours (8:00 AM - 5:00 PM), Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Rated 5 out of 5 stars

Its very stressful to pick glasses…

its very stressful to pick glasses online in a hurry, when your glasses break. Thankfully this website made it easy for me to go back and forth through thousands of options while freaking out to my boyfriend for several hours before finally picking some frames. Overall way better prices than lens crafters (why are they charging $300+ for just lenes) I am also thankful for the return policy because I am very indecisive. Hopefully I like what I picked.

12 September 2026
Unprompted review
Rated 1 out of 5 stars

🧐…..

Boooooooooooo

12 September 2026
Unprompted review
Eyebuydirect logo

Reply from Eyebuydirect

Dear Charles,

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.

We tried to send a request for clarification about your concern, but we did not get any information to contact you.

Since you are important to us, please accept the coupon code VIP30 for the inconvenience and for your future purchases.

Terms and Conditions Apply:

* Applicable only to frames $15 or more and cannot be on sale.

* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.

* Maximum 6 frames per order.

* Offer cannot be combined with any other coupons or discounts.

* Offer can only be used once a year.

We value your comment, and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

You can always call us at 1-855-393-2891(US) and we are available to assist you 24/7 or 1-800-734-918 (for Australia) during business hours (8:00 AM - 5:00 PM), Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

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