External Doors Online Reviews 

119
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Let's start with the good stuff door arrived on date given. Bad sturr drip bar was scratched and so was door. Letter box not fitted correctly. To be fair customer service guy did sort out however it... See more

Rated 5 out of 5 stars

Being a bit ‘old school’, I always worry about buying things like this online so I called the contact number and all three ladies I dealt with were extremely helpful and reassuring. I purchased a door... See more

Rated 5 out of 5 stars

I ordered bifold doors, a skylight and a panorama window from external doors online as it was the only company I called which agreed to do both snd to deliver if needed within 3 weeks. All the lad... See more

Rated 5 out of 5 stars

Excellent service after changing the size a couple o times due to having to get a different joiner , changing was no trouble , new quote recieved within the hour via email . Was easy to order and cust... See more

Company details

  1. Door Supplier
  2. Window Supplier

Written by the company

Based in Huddersfield, West Yorkshire, External Doors Online are one of the UKs leading and most trusted nationwide supply only window and door companies. With over 20 years in the building industry our customer service experts have a wealth of product knowledge to assist our customers with any questions they have and to give the best advice possible, when it comes to choosing your new windows and doors. Working in partnership with the most well respected and leading manufacturing facilities around the UK, External Doors Online are able to offer a comprehensive range of the highest quality windows and doors, tested to the highest standards. As one of the UKs leading window and door suppliers, External Doors Online’s aim is to offer the highest quality windows and doors, a large product range, market leading prices, quick lead times and unrivalled customer service. We aim to make the entire process as easy and hassle free as possible, from using our online window and door designers to receiving your delivery. We take our customer service very seriously and have a well trained and dedicated after sales team to assist our customers after the product has been delivered. We are proud to offer a huge range that includes the following; GRP Composite Doors, Solid Timber Core Composite Doors, Composite Stable Doors, Composite French Doors, Smooth Composite Doors, Aluminium Entrance Doors, PVC & Aluminium Casement Windows, PVC & Aluminium Tilt & Turn Windows, PVC Sliding Sash Windows, PVC & Aluminium Flush Sash Windows, PVC & Aluminium French & Sliding Doors, Aluminium Bifold Doors, Skypod Roof Lanterns, Atlas Roof Lanterns, Atlas Flat Rooflights, Sheerline Roof Lanterns & much more.


Contact info

3.8

Great

TrustScore 4 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(119)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed with this company

Really impressed with this company - we needed very specific sash windows - perfect from start to finish (including the delivery driver, who gave me the fixings which i didn't realise that we would need) - This was a trail order (2 windows) - the other 11 will be comming their way (as soon as I can arrange the funds (from mother!))

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Excellent service Excellent standards
Amazing value for money. So pleased with it. 😍 I love it . Would recommend to anyone.

2 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service really helpful in…

Excellent service really helpful in working out exactly what I need, great door for the price, delivered within 7 days, others were quoting me 6-8 weeks. Thank you External Doors Online. I have recommended to 2 friends already and my builder will look at using you as well.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Good, efficient and reputable.

I found this to be a very efficient Company. The website was easy to navigate to design the door I wanted, and the final price offered was very competitive. As soon as the order was made, a delivery date was offered, and the door was delivered on time, well packaged by a nice Driver. Not once did I have to chase things up, double check or follow up on anything. Its so refreshing to deal with a Company that just does what they promise. Would happily order from you again.

20 August 2022
Unprompted review
Rated 5 out of 5 stars

External Doors Online

I found External Doors Online a very professional and friendly business. I ordered a door with the help of the office staff who were very helpful, 3 weeks later it arrived well packaged and exactly as I ordered. The door and side panel (we choose a cream colour Solidor door & side panel) look and feel solid quality products and were no problem to fit.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

The door I purchased is great

The door I purchased is great. They gave me a delivery date when I purchased the door (wasn't as long as I expected the lead time to be) it arrived on time. The door was exactly as I ordered online no issues. The only slight negative is the actual delivery one man (not the strongest either) as I work my wife had to help carry. Not ideal really needs to be two men for a heavy item such as this. Otherwise delighted and would highly recommend. Also price is very competitive.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional product knowledge and service

Very helpful when I placed my order and the person taking it had thorough product knowledge, helping ensure I got it right with no measurement errors.

The stable style door I ordered arrived on the day it was promised and the delivery driver was exceptional. He was polite, courteous and carefully unloaded my door before carrying it into my garage for safe storage.

Faultless timely service and a very smart product.

24 July 2022
Unprompted review
Rated 5 out of 5 stars

I recently purchased doors from External Doors online

I recently purchased doors from External Doors online
I am extremely pleased with my purchase and the delivery was fine.
I will certainly be purchasing from this company again and throughly recommend .
So helpful from start to finish .

22 July 2022
Unprompted review
External Doors Online logo

Reply from External Doors Online

Hi Brenda,

Thank you very much for your review. Its great to hear that you are happy with both the product and the service received.

If we can help with anything else in the future, we would be happy to assist.

Kind Regards
External Doors Online

Rated 5 out of 5 stars

Great company

Great company really pleased with the door and it was delivered on time (they phoned an hour before arrival) would highly recommend

11 July 2022
Unprompted review
External Doors Online logo

Reply from External Doors Online

Thank you very much for your review. Its great to hear that you are happy with both the product and the service received.

Kind Regards
External Doors Online

Rated 5 out of 5 stars

Great door

Great door, great price. Easy to fit , transforms the house completely.

8 July 2022
Unprompted review
External Doors Online logo

Reply from External Doors Online

Hi Brian,

Thank you very much for your review. Its great to hear that you are happy with both the product and the service received.

If we can help with anything else in the future, we would be happy to assist.

Kind Regards
External Doors Online

Rated 5 out of 5 stars

Ordered door said 10 days to be ready…

Ordered door said 10 days to be ready spot on very pleased with door do recomend

1 July 2022
Unprompted review
External Doors Online logo

Reply from External Doors Online

Hi Dean,

Thank you very much for your review. Its great to hear that you are happy with both the product and the service received.

If we can help with anything else in the future, we would be happy to assist.

Kind Regards
External Doors Online

Rated 5 out of 5 stars

Absolutely fantastic product from a…

Absolutely fantastic product from a superb company would definitely use again !!!!

30 June 2022
Unprompted review
External Doors Online logo

Reply from External Doors Online

Hi Wayne,

Thank you very much for your review. Its great to hear that you are happy with both the product and the service received.

If we can help with anything else in the future, we would be happy to assist.

Kind Regards
External Doors Online

Rated 4 out of 5 stars

Great product, terrible delivery

The bi-fold doors are brilliant, would recommend 100%. The delivery on the other hand (if you can call it that) was shockingly poor.
I don't think you can call it delivery if those delivering can't get it off the truck without help.
The delivery was "Thursday pm or Friday am" which, when everyone in the household is out working Monday to Friday, doesn't make it easy to make sure someone will be there to receive the delivery.
Got a call about a hour before to say they're on their way. Luckily my Mum was able to come round and wait, and I had a roofer doing a flat roof for me, which was lucky.
The delivery of big bifold doors, that are not only heavy but awkward to move, turned up; it was 1 guy, he couldn't get them off the truck unaided, should have been 3 delivery people, 2 minimum. Just 1 guy. This is why it was lucky the roofer was there, he helped get it delivered, meaning he was set behind on the roof, which meant he had to come back the next day to finish.
As far as I'm concerned the delivery was completely unacceptable. I would have happily paid £20 for it to be delivered correctly. Very disappointing, and External Doors Online should change their delivery provider as they are really ruining an otherwise brilliant service.

18 May 2022
Unprompted review
External Doors Online logo

Reply from External Doors Online

Hi Michael,

Thank you very much for your review.

Firstly we are very pleased that you love the product. All of the products we supply are rigorously tested for quality and reliability, so we have no doubt that you will be pleased with your bifolds for years to come.

Secondly regarding your delivery. We are very sorry to hear that you are not pleased with the delivery service provided. At External Doors Online we operate a free of charge kerbside delivery service and we communicate this both through the delivery information section of the website and through your order confirmation email, stating that there must be sufficient labour present on site to offload the product. This is for 2 reasons. The first reason is that the drivers are not insured for manual handling on the end users property. The second reason is that this gives the end user free delivery service keeping their costs down. A 3 man delivery service on a specialised vehicle capable of carrying glass etc safely would cost anywhere in the region of £300-£1000 depending on the end user location and size of product.

At External Doors Online, we always aim to improve our service and take all feedback positive or negative very seriously. We are pleased that you have brought this to our attention and will be looking to offer more delivery options for our customers in the near future.

Kind Regards
External Doors Online

Rated 5 out of 5 stars

Can highly recomend this company

Can highly recomend this company
Fast delivery, good customer service
Very pleased with composite door and side frame very easy to use web site
Very competitive prices
Its a win win with external doors online

21 March 2022
External Doors Online logo

Reply from External Doors Online

Thank you very much for your review! We are very pleased you are happy with your new door and the service you received. We hope to help you again in the future.

External Doors Online

Rated 5 out of 5 stars

Great fast service

Great fast service, helpful sales department, competitive prices, fantastic looking door, good quality, would definitely recommend..

12 March 2022
Rated 5 out of 5 stars

Everything was pain free and efficient

Everything was pain free and efficient. Great communication great delivery great quality and above all fantastic price I was quoted £1700 -£1900 fitted for composite door and side glass panel. And it cost £800 and I fitted it in a day just need to tidy up with trim.
Paul Hinsley

6 March 2022
External Doors Online logo

Reply from External Doors Online

Hi Paul! Thank you very much for your review. We are really happy that you are pleased with both the service and product. We are glad we were able to save you a large sum of money by ordering your door this way too! We hope to help you again in the future.

External Doors Online

Rated 5 out of 5 stars

Very helpful and honest they said…

Very helpful and honest they said delivery in 7 to 10 days and it arrived in that timeline.

4 March 2022
External Doors Online logo

Reply from External Doors Online

Hi Bernard, thank you very much for your review. We are happy that you are pleased with the service you have received.

External Doors Online

Rated 5 out of 5 stars
External Doors Online logo

Reply from External Doors Online

Thank you very much for your review Amin, we are happy that you love your new door! We hope to help you again in the future.

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