Express Solicitors Reviews 

9,601
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,017 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for being polite, attentive, and making individuals feel completely comfortable and thoroughly reassured throughout their entire legal journey. Consumers consistently mention that communication remains prompt and transparent, delivering reliable professional support while managing personal injury claims efficiently from start to finish. However, some customers also noted frustrating issues regarding frequent staff changes, organizational disorganization, and delayed follow-up communication from assigned solicitors over time. A few reviewers experienced unhelpful responses, felt dismissed during initial consultations, or saw their active cases dropped unexpectedly without receiving adequate explanations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Service

Customers had positive experiences with service, highlighting a smooth, professional, and thorough process... See more

Claim

Users describe positive interactions with claim processes, highlighting efficient service and helpful staff.... See more

Response time

Clients share positive opinions on response_time, frequently highlighting fast and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been very responsive, and has kept me informed throughout the claims process. They explain each stage clearly. making it easy to understand what to expect. If you encounter any is... See more

Company replied

Rated 5 out of 5 stars

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me... See more

Company replied

Rated 5 out of 5 stars

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I ha... See more

Company replied

Rated 5 out of 5 stars

I used Express Solicitors to make a compensation claim against a UK hotel for bed bugs in our room. They have been excellent throughout the whole process. Communication has been superb with the same... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,601)

1,920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really thought the lady who i first…

I really thought the lady who i first spoke to was very good. She listened to me about my accident asked some questions and was very empathetic.
Just waiting on next steps.

23 July 2026
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Reply from Express Solicitors

We are so pleased to hear that our team member provided such a supportive and understanding experience during your initial contact. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

I dealt with Sophie and from day one I…

I dealt with Sophie and from day one I knew I was in capable hands. I was kept in the loop the whole way through with emails and calls. Sophie informed me about everything and guided me patiently through any problems I had. What a credit to your company she is, making what can be a stressful and prolonged ordeal easier to deal with. Thank you

3 August 2026
Unprompted review
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Reply from Express Solicitors

We are so pleased to hear about your positive experience and that you felt well-supported and informed throughout the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

They really listened to me and made me…

They really listened to me and made me feel reassured that this was not my fault as I was feeling guilty that I hadn't asked dor uncident to be put through the companies accident reporting system.

3 August 2026
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Reply from Express Solicitors

We're so glad to hear that our team was able to reassure you and make you feel supported during a difficult time. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Easy and stress free to talk to in a…

Easy and stress free to talk to in a calm manner

3 August 2026
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Reply from Express Solicitors

We are so pleased to hear that you found it easy and stress-free to communicate with us in a calm manner. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Just very friendly helpful and polite…

Just very friendly helpful and polite and quick aswell

3 August 2026
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Reply from Express Solicitors

We're delighted to hear that our team was friendly, helpful, polite, and quick. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent advice and help

Easy to talk step by step guidance polite and helpful

31 July 2026
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Reply from Express Solicitors

We're delighted to hear that our team provided easy-to-understand, step-by-step guidance and was polite and helpful. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very thorough fromm start to finish

Very thorough fromm start to finish

22 June 2026
Unprompted review
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Reply from Express Solicitors

We are so pleased to hear that you found our service thorough from start to finish. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

1 phone call al I needed and case was…

1 phone call al I needed and case was taken on

30 July 2026
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Reply from Express Solicitors

We're so happy to hear that a single phone call was all it took for us to assist you. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars
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Reply from Express Solicitors

Thank you for your positive feedback. We are delighted to hear that you've had a good experience with us so far. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 4 out of 5 stars

I'm atvthe very beginning of my claim

I'm atvthe very beginning of my claim, but so far so good

30 July 2026
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Reply from Express Solicitors

We appreciate your positive feedback as you begin your claim. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very friendly and polite staff

Very friendly and polite staff. Explained everything

30 July 2026
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Reply from Express Solicitors

We are so glad our staff provided you with a friendly and informative experience! Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Great communication and polite friendly…

Great communication and polite friendly staff

29 July 2026
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Reply from Express Solicitors

We're delighted to hear that our team provided great communication and that you found our staff polite and friendly. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Easy to use with good guidance

Easy to use with good guidance

29 July 2026
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Reply from Express Solicitors

We're delighted to hear that you found our service straightforward and our guidance beneficial. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Made me feel much better mentally and…

Made me feel much better mentally and the staff were really nice thank you 😊

31 July 2026
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Reply from Express Solicitors

We're so happy to hear that our staff made you feel much better mentally. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Kyle was patient

Kyle was patient, concise and informative. Kyle is customer focussed therefore making the experience as smooth as it could be.
Thank you.

29 July 2026
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Reply from Express Solicitors

We're delighted to hear that our team member was patient, concise and informative, making your experience smooth and customer-focused. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 1 out of 5 stars

Very bad

Very bad. They almost took the other side lol.. never again.

17 November 2025
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Reply from Express Solicitors

Thank you for your review. We are sorry you have not been happy with your experience. Unfortunately, where we believe a claim is not likely to be successful we are unable to continue with the case. In this instance, following initial details being obtained and investigations made, we clearly advised you of the problems the claim faced in establishing negligence. However, the claim was submitted and liability was denied. As the claim did not have reasonable prospects of success, following further communication with you explaining the reasons, the claim was closed. Whilst we understand this will be disappointing to you, we would not wish to give false expectations and incur unnecessary costs on your behalf. If you would like to further discuss the particular reasons your case was not able to proceed, please contact our offices.

Kind regards

Collette McCann
Client Care Partner

Rated 5 out of 5 stars

From the first phone

From the first phone call they have been lovely and understanding especially for someone who has never been through this process before

31 July 2026
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Reply from Express Solicitors

We're so pleased to hear that you found our team lovely and understanding, especially as you navigated this process for the first time. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

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