This company is a complete scam! Started my process in June here it is almost December and I have not received anything at all from them.. yet they had no issue taking my money! Avoid this company if... See more
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Little to no information for what is needed or how the process works until you fork money over. There are no passport agents around with appointments inside of a month. I've been on hold for the bette... See more
Company replied
This website is a scam, there is no expedition. They start your process way after you sent out your information and already paid for everything. You're better off going to a local post office than thi... See more
Company replied
This company is basically a money grab. You don't need them to expedite your passport. You can do it all yourself through your local post office. They send you a bunch of paper work but leave out the... See more
Company replied
Company details
Information provided by various external sources
We expedite U.S. Passports throughout the country using FedEx overnight delivery. Our registered couriers have years of experience on handling personal documentation and passports so we can ensure the process will be safe and secure. When booking your next vacation or making business trip plans, choose Express Passport for your passport expediting needs.
Contact info
319 Clematis Street, Suite 1002, 33401, West Palm Beach, United States
- 1-888-612-9899
- admin@expresspassport.com
- www.expresspassport.com
1.3
Bad
405 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company saved me from missing an…
This company saved me from missing an important trip overseas. I would recommend Express Passport if you need you passport quickly
13 April 2018
Unprompted review
Reply from Express Passport
Hello, Jeff! Thank you so much for sharing your experience with us. We are thrilled to hear that we were able to assist and we truly appreciate your choosing us at such a crucial time. There is nothing more we can ask but to have a customer feel as you do after using our service - so, thank you!! We wish you safe and happy travels!
these guys are awesome
these guys are awesome! huge help for a last minute trip. thanks
13 April 2018
Unprompted review
They did good job but I did not receive…
They did good job but I did not receive my passport cart just the book. I ordered the card also but never received. Only got book.
11 April 2018
Unprompted review
Reply from Express Passport
Hello Romeo! I am sorry to hear that there may have been some confusion at the State Dept level, as they have control of the issuing of the passport documents. I would be happy to look into your case, as we want to be sure that you have all you need! Please reach out to us directly with your order number and contact info, and we would be happy to investigate. Thank you so much, Romeo, for reaching out and for your feedback!
When I discovered my passport had…
When I discovered my passport had expired and had a trip given to us at the last minute, of course I panicked. Once contact was made with Passport Express, they assured me I could keep my itinerary and they would make sure my passport would come back in time. It came back earlier than expected and all my anxiety was allayed. Great service!!
10 April 2018
Unprompted review
Reply from Express Passport
Hello, Steven. We are so happy to hear that we were able to assist and be of comfort to you at such a crucial time. It is our goal to make our customers' trips realities, and feedback like yours helps us stay motivated to keep working to improve each day. Thank you so much for reaching out to us, and we wish you safe and happy travels!
Helpful and quick
6 April 2018
Unprompted review
Reply from Express Passport
Hello, Lucille! Thank you so much for your lovely comments. We strive to make expedited passport processing fast, easy and stress-free, and we sincerely appreciate your trusting us to guide you through this process. Please be sure to have fun and safe travels!
excellent experience with a passport…
excellent experience with a passport renewal. Got it back 2 days ahead of committed delivery. staff was professional and very clearly guided me thru the renewal process.
3 April 2018
Unprompted review
Reply from Express Passport
Thank you so much, Robert, for sharing your experience with us. We are thrilled to hear that we were able to exceed your expectations, and get your passport to you even faster than anticipated! We wish you happy and safe travels!
Child passport ASAP
We didn't realize our 5-year-old needed a passport to travel to Canada until 2 weeks before the trip--our local department suggested this company and they were amazing! We chose the 3-5 day shipping: sent it out on Tuesday and back to us in the mail by Friday! Also staff made sure we had everything in order and they were VERY friendly!! Recommend this for sure!!
23 March 2018
Unprompted review
Passport for Spring Break
I needed to get my passport renewed before I went on a Spring Break trip to Mexico with my friends and everyone I spoke to was super friendly and helpful. I got my passport right on time and I had a great trip with my friends!
13 March 2018
Unprompted review
Elie Dakwar was an absolute pleasure to …
Elie Dakwar was an absolute pleasure to deal with. I had issues with the state processing of my documentation and Elie stepped in and helped me get the passport in time for my trip. He's a true professional and really cares about his customers. I will definitely use this service again!
28 January 2018
Unprompted review
Thanks for warning me
Thanks for warning me! I was about to pay when the still small voice said check the reviews!
21 December 2017
Unprompted review
Terrible customer service!
I have emailed this company's rep (the one who initially email me instructions) nearly a week ago, I have placed two requests through their website, and called their company about 7 times. I can't seem to get any response. I'm starting to get extremely frustrated at the lack of communication I'm experiencing. Even more frustrating is to get an email last Thursday that they see I have upcoming travel plans and to call them. I HAVE been calling and emailing, and even days prior to this email they sent, and eveny day since, and no one bothers to answer the phone, respond to a voicemail or respond to an email. Absolutely horrible company to work with so far. I will see if I get my passport in time.
18 December 2017
Unprompted review
BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE
Order passport. Received information to fill out and then was notified of additional charges. I cancelled within 12 hours of ordering which falls within their 24 hour window. Now it has been 2 weeks and they refuse to take my calls or respond to my emails. WATCH OUT FOR A JOHN KREBS!!
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
BUYER BEWARE BUYER BEWARE
30 October 2017
Unprompted review
Getting my passport was a breeze here
Getting my passport was a breeze here; I'm ready for my honeymoon!
9 October 2017
Unprompted review
My cousin was getting married in Japan …
My cousin was getting married in Japan and needed to get my passport together quick! I was able to get my passport even quicker than I expected! Great experience!
6 October 2017
Unprompted review
I got my paperwork and pictures for my …
I got my paperwork and pictures for my new passport here in order to go teach English. It was a really streamline process, and they were able to walk me through it all.
5 October 2017
Unprompted review
I needed to get my passport for a …
I needed to get my passport for a flight attendant reunion in Moscow. They had an extra quick turn around - unlike the flight!
4 October 2017
Unprompted review
Mr John express passport
Mr. John from express passport is the nicest guy to talk to he will take care of you just like family and hes a very hard working individual thank mr. John you helped me out so much
2 October 2017
Unprompted review
Even better than expected!
Everything turned out good. Even got my passport a little sooner then I thought I was going to get it.
2 October 2017
Unprompted review
Got my passport the day before my trip …
Got my passport the day before my trip to Canada. I highly appreciate the services this company has given me.
29 September 2017
Unprompted review
Excellent service
Excellent service. Had my passport renewed in less than i thought! I reccomend it to absolutely everyone!
21 September 2017
Unprompted review
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