Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone differe... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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just perfect 👌 went above and beyond…
just perfect 👌 went above and beyond what i asked for.
thank you
17 July 2026
Reply from Experian
Hello, Christopher.
It's wonderful to hear you think of our service!
We’ll continue working hard to maintain the high standard of service you’ve experienced so far.
Have an amazing day, Claire.
Very helpful
13 July 2026
Reply from Experian
Hello, Jacqueline.
Thank you for taking the time to leave your review, and I'm glad to hear that our team was able to help you out recently with your query.
Our team really appreciates you taking the time to share your experience with us.
Thanks, Stuart.
Reply from Experian
Hello, Tony.
Thank you for taking the time to leave your wonderful review. We're glad that our service is helping you to easily check your Experian Credit Score.
Thanks, Stuart.
Reply from Experian
Hello,
Thank you for taking the time to leave your feedback. I'm sorry to hear you've been disappointed with your experience and found the lack of a direct phone number frustrating.
We understand that some customers would prefer to discuss issues over the phone. Phone support is available as a benefit of our CreditExpert membership, while all customers can reach our team through the Contact Us section of our website, where we're able to investigate and help resolve account and credit report queries.
We appreciate you sharing your thoughts and will take your feedback on board.
Thanks, Stefan.
Reply from Experian
Hello, Ann,
Thank you for taking the time to leave a review. I'm sorry to hear that you've been unhappy with your experience.
I've contacted you by email with some positive news regarding your query and hope this helps address your concerns. Please keep an eye on your inbox, as I've included further details there.
Thank you again for sharing your feedback.
Thanks, Stefan.
Reply from Experian
Hello, John.
We're glad to hear that our team was able to help you out and resolve the issue for you. We appreciate you taking the time to leave your feedback.
Thanks, Stuart.
Was given clear explanation as to what…
Was given clear explanation as to what was affecting my credit score, and clear and concise ways to rectify this. Straight to the point and business like. First class.
10 July 2026
Reply from Experian
Hello, David.
We're so pleased to hear that you received a clear explanation about your credit score and actionable ways to improve it.
Providing straightforward and helpful guidance is something we strive for, and we appreciate your kind words.
Thanks, Stuart.
Did not like the new look of this Web…
Did not like the new look of this Web site.
Before I had a score of 999. Now I have a score 12!!, and cannot find the reason for the drop.
Why can't you have a phone number for customer service, instead of changing me
For the service.
20 July 2026
Reply from Experian
Hello Martin,
Thank you for taking the time to leave your feedback. I'm sorry to hear you're not getting on with the new look of the website and that the changes to your score have caused concern.
I've looked into your account and can see that your score has actually increased and is not currently showing as 12. I appreciate the new scoring system can take some getting used to, especially if you were familiar with the previous 999 scale.
The way banks and lenders make decisions has evolved over time, so our score has evolved too. The updated score is designed to better reflect how you're managing your finances today and how lenders assess the information on your credit report.
I also understand your frustration regarding phone support. Phone support is available as a benefit of our CreditExpert membership, while all customers can contact us through our online support channels and webforms for assistance with their account and credit report.
Thank you again for sharing your thoughts with us.
Thanks, Stefan.
Reply from Experian
Hello, Hijas.
We are so happy to hear that you are pleased with our service. Your satisfaction is incredibly important to us.
Thanks, Stuart.
no response to amend the wrong entries
14 May 2026
Reply from Experian
Hi Mohamad,
Thank you for taking the time to leave your feedback.
I've looked into your account and haven't been able to find any contact from you regarding incorrect information on your credit report or any requests for an investigation. I appreciate how frustrating it can be when you're trying to get support with something important.
If you still need help, please make sure you're using the correct contact channels. You can visit the Contact Us page on our UK website, and our team will be happy to look into this for you and provide any assistance you may need.
Thanks,
Stefan.
It’s important to stay aware of your…
It’s important to stay aware of your credit score and what affects it both positively or negatively. Experian is easy to use, informative and gives clear guidance.
20 July 2026
Reply from Experian
Hello, Fin.
We're so happy to hear that our tools are helping you stay informed about your credit score and its impact.
We appreciate you recognizing our efforts to provide clear guidance and an easy-to-use experience.
Thanks, Stuart.
Reply from Experian
Hello, Peter.
Thank you so much for your wonderful feedback!
We are absolutely delighted to hear that you consistently receive great service from us. We truly appreciate your kind words.
Thanks, Stuart.
Customer services are very helpful
Customer services are very helpful IAM very pleased with the outcome
20 July 2026
Reply from Experian
Hello, Roger. It's great to hear that our team were able to help, thanks for sharing this with us! Thanks, Neil.
You didn’t address my concerns
You didn’t address my concerns, you sent me a generic response to my query which was a unique case not a general one
10 July 2026
Reply from Experian
Hello Ihinosen,
Thank you for taking the time to leave your feedback. I'm sorry to hear that you felt the response you received was generic and didn't address the specific circumstances of your query.
I can confirm that we've raised a query regarding the information in question and are currently awaiting a response from the company involved. As the information belongs to the lender, only they can amend it or instruct us to make changes on their behalf. As soon as we receive a response, we'll act on any instructions provided and update our records where appropriate.
I appreciate your patience while this is being investigated, and thank you for sharing your experience with us.
Thanks,
Stefan.
Reply from Experian
Hello, Link. We really appreciate your great feedback! Thanks, Neil.
Reply from Experian
Hello, Douglas. Thanks for trying our service and your 5 star review! Thanks, Neil.
£15 for something that the other 2 agencies give for free...?
Asked for an amendment to an account that was missing corrected data (a missed payment marker, where there shouldn't be).
Experian and the business in question both agreed quickly that the data was wrong. Got an email from Experian confirming that the update would show on my report within 24 hours. We're now several days later, and the update still hasn't appeared, and is affecting my score considerably.
This, from the **only** UK credit reference agency who wants £15 a month for insights into such insights... information that the other two agencies will give you for free.
To be clear; Experian invited me to review them, so here's my honest feedback.
20 July 2026
Reply from Experian
Hello,
Thank you for taking the time to share your experience. I'm sorry to hear about the frustration this has caused, especially after you'd already been advised that the information was incorrect and had been updated.
I've sent you an email with further information about your specific situation, which I hope helps provide some clarity and reassurance.
Thank you again for your feedback.
Thanks,
Stefan.
Would have given a 5star but on my file…
Would have given a 5star but on my file tells me there been hard search but won’t show me what that was for
20 July 2026
Reply from Experian
Hello, Paticia. Thanks for sharing your feedback. We're sorry to hear of your issue with the search. You should be able to view any hard searches on your credit report itself, which you can access via the app. If you need help locating this please get in touch via the app or our "Contact us" page. Thanks, Neil.
They refuse to fix errors on your record
When I identified an error, they were very quick to wash their hands of it, instead of investigate as to why it occurred.
I also feel that they are using their monopoly in the credit scoring field to force a subscription on you (you can't get full access to your credit report, such as why its gone up or down, without paying). Plus they constantly force adverts for new credit cards and loans on you.
14 July 2026
Reply from Experian
Hello Guy,
Thank you for taking the time to share your feedback. I'm sorry to hear you were disappointed with your experience.
If you've identified information that you believe is incorrect, we can investigate this with the organisation that supplied the data. As lenders and other providers own the information they report to us, any amendments need to be confirmed by them before changes can be made to your credit report.
I also appreciate your comments regarding subscriptions. Your Experian Credit Report and Experian Credit Score can be viewed through our free membership, while some additional insights and tools are included as part of our paid services for customers who would like more detailed information.
In relation to credit cards and loan offers, these can be managed through your messaging settings if you'd prefer to receive fewer of these suggestions.
Thank you for sharing your thoughts with us.
Thanks, Stefan.
gratitude
I wanted to reach out and let you know that I think the team is excellent. I have had nothing but a positive experience working here. What I appreciate most is that, even in challenging moments, the team remains supportive and professional.
Best regards,
Galina
20 July 2026
Reply from Experian
Hello, Galina. We're really glad to hear that you've had such a good experience and that our team have been able to support you. We appreciate you taking the time to share your feedback with us! Thanks, Neil.
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