Expedia Reviews 11,669

Absolutely hellish service! No confirmation email sent therefore no itinerary number which caused major headaches. Tried online and chat and phone call both of which asked for ....itinerary number to proceed!! Avoid at all costs!!

Booked flight tickets through Expedia, 2 weeks ago they sent an email saying some of the flights have changed and if i accept the changes or not, if i dont then i can cancel the flights. I cancelled the flights as they didnt even give me an option that was suitable. The person I spoke to said I will receive the refund by end of the week, its been 2 weeks and I still have not received any refund. Today is the 3rd time i am contacting them, and they assured that they will end a confirmation email (did not receive that), also did not receive the refund. This is 662 GBP that i am waiting for.

You may like to visit the review you asked me to complete on my email for Kentisbury Grange - I could not fully complete on that email so will do this now - to continue - there was no on-call help late evening or during the night - I needed assistance in recovering an item from another room but no-one answering my call. This was very alarming as I may have needed assistance but without any resource to help. Reported to reception next day - to be reported to management.
I always have decaffinated drinks and was having these throughout my stay but by my departure today I was told they had run out of decaffinated coffee beans! what hotel runs out of supplies when there are shops to buy from! At breakfast I was informed that checkout was 10 a.m. I should have known this on my booking but I was not aware and told that there would be a fee of £20 if i stayed in my room! I enquired what I would do with my luggage and there was an expectation that I had a car - which I didn't - so was I supposed to convey my luggage to the restaurant or stay in the lounge of the guest house or outside - unaided I might add with no assistance offered (although on the day of my arrival the receptionist did offer to help me take luggage to rooms). There is nothing to indicate in the room literature that check out is at 10 a.m. Breakfast is highlighted 8 - 10 a.m. but nothing about checkout. What would happen if you arrive nearer 10 a.m. for breakfast!! This information is usually quite explicit in the rooms of the many hotels I have stayed in and also checkout much later. Consequently I had to go back to my room, remove my belongings, go down 3 flights of stairs unaided and contact my friends who were collecting me to arrive as soon as possible. Overall a very disappointing stay and would definitely not recommend to others. Some poor maintenance of decor - ie paint work needed work and toilet brush needing replacing in the rooms I was in. The tv did not work in room 1 although the receptionist changed the batteries - still not working. In room 2 - tv - able to get picture but sound and picture distorted so impossible to watch - room 2 problem not reported as by this time I just was glad I was leaving the next morning.

I was told that my concerns were to be reported to management but I was not contacted my anyone in authority. The Receptionists were as helpful as the could be but without any authority.

Bamboozling little company that should not exist! I really truly hope these worms get taken out of business. So dis-honest, biggest inconvenience and waste of time you save no money in fact you can double price of your room instead of saving. I HATE this company and it's unnecessary third party BS!!! Just go directly through hotel every time not these stupid joke companies!!!

Have been using Expedia for all my travel needs, but that will change quite quickly. Had 2 different flight credits with them but they would not show them on my account so I could use them. When I was finally able to get a agent they told me they expired no longer available. Was only a few months and was never told of there being a expiry date. On April 15 2026 was able to get through to a supervisor
Monica Cristin after being on chat for almost 5 hours a reasonable resolution was not to be. I had originally had 2 different credits totaling more than $2200.00 This credit seems to be totally lost to me. Once my current bookings are done, I will quit booking anything with them.

I booked a hotel several months in advance. The week of my trip, we had an emergency and I needed to cancel my reservations. When I contacted Expedia, they were no help at all in trying to avoid paying the full price of the room (which I wasn't going to use). To make things worse, there is no way of talking to a live person. I received AI generated responses like "We are sorry this happened and we will do our best that this doesn't happen again." I got that message two or three times. I lost hundreds of dollars - and I'm sure the hotel re-booked my room. Expedia should at least have a credit for future trips or something that helps their customers in these situations. I spent hours trying to resolve this, but finally gave up in frustration as it was impossible to speak to a person. Never again!

Lesson learned - won't be using Expedia and/or Travel Guard protection again. I always pay for the 'extra protection' - just in case. Sure enough, I had to cancel a recent hotel stay - it was really difficult to reach any customer service personnel at Expedia. No accountability, no customer service offering to help - nope - they referred me to Travel Guard - nothing good happened there. Bye, bye, bye Expedia.

Message: Not sure where the disconnect occurred. EXPEDIA or NATIONAL Car Rental. I booked through EXPEDIA because I had tried to book a rental car with Economy bookings. My MC credit card cut me off saying the company wasn’t legit..
I had booked with EXPEDIA in the past and they were reliable. NATIONAL is well known in the states. My understanding, with EXPEDIA I had 3rd party liability coverage up to $750,000. Price was all inclusive. No hidden fees. “No surprises” as stated on EXPEDIA. Total 11 days: $373.64.USD

Upon arrival to La Paz airport by bus approximately 3:30pm with my 3 bags I was told by an agent I could not leave with the car unless I had $1,000,000. MXD 3rd party coverage. I asked if I could buy the difference of $250,000. He said no. Aissa deferred to the other person in the office. I stated I have booked before with AVIS and no hidden fees or additional coverage was demanded from Hermosillo Airport previously.

It felt like a bait and switch. I could not leave until I agreed to sign the contract. It ended up costing me $1076.USD for 20 Mar to 31 Mar, 2026. I did not even realize the cost at the time because I spent two hours trying to reach both my US Insurance and MX Insurance regarding rental coverage. The male agent at NATIONAL said if I could show coverage then I would be reimbursed for 3rd party insurance charged by NATIONAL. It was going to be dark soon. I was camping, not hotel stays. I needed transportation and to find a campground in a city where I’ve never been.
When I later checked with a MX insurance company, Baja, they stated no more than $300,000. Liability coverage was necessary by law.
Today in speaking with customer service for NATIONAL, she said I signed something agreeing to $4,000,000. in coverage. It’s very confusing. What amount is actually needed for 3rd party?
$300,000. Stated by Baja Ins. for Mexico
$750,000. Coverage included by EXPEDIA rental agreement with “no surprises”.
$1,000,000. Stated by male agent 20 Mar, 2026 La Paz Airport when I tried to pick up the car at NATIONAL.
$4,000,000. Sent by NATIONAL customer service agent in WhatsApp message April 16, 2026 when I questioned the amount needed vs the amount charged.
The overall cost for this “no surprises” NATIONAL CAR RENTAL was 2.8 times more than what was listed by EXPEDIA.
$1076.USD vs $373.64USD.
My trip and feeling about La Paz was tainted upon my arrival and departure. NATIONAL rental car holding me hostage until signing their paperwork upon arrival.
Leaving Chevron Chemalta gas station with identity theft. Later La Paz, after trying to fill the SUV NATIONAL car rental before returning it to the airport. The attendant swapped my Visa credit card out with an unknown person and attempted to go on a spendy shopping spree the same night after his shift. $1116.USD. I do not know if my credit card paid. They left me an email 10:47pm while I was asleep. I answered the following morning at 5am stating I did not recognize or make said charges from the night before. So now I no longer have use of that credit card and my only other CC stopped use because I tried to book a car with ECONOMYBOOKINGS (They didn’t like where the charges originated.) I am card less until they snail mail a 4 digit code to my home address. I parrot back to prove I attempted to make this transaction. I am over 3000 miles away.

we booked a Hotel, in Algarve with Expedia, they wrote wrong information about this hotel, also they mentioned it is Adult-only Hotel which was not. they didn't transfer correct information to the Hotel so instead of sea view room we received Normal room. they ruined our holiday, by wrong information which they provided, and their customer service provides no solution, It takes a long time till they answer.

I was booking a package with hotel and flight. Selected everything and entered all my information, then the website would not let me purchase. I called to book through the phone and they were going to charge me a higher price than on the website. The representative told me that the price she had was real time, even though I was on their website and had everything updated. Horrible website and terrible service.

2025 October I bought 4 flights included 23kg and hand luggage …. The last return flight back home airline staff checked my booking missed the 23kg ! I have to paid, otherwise missing my flight, call the customer service no one can help, after back home called customer service again and agreed will get back my refund, send all information to them for refund, but after that never received any response! What kind of customer service or customer support!

I specifically requested a car rental that was in the terminal of the airport. That is not what I got and there’s no one at Expedia to respond to anything. I even spoke with the car rental place and I asked if they were located in the terminals and they said yes we’ll tell you which terminal to get the car from when you land so now it’s too late for me to cancel and get my money back and use a company that is in the airport as I requested.

EXPEDIA CUSTOMER SERVICE IS THE WORST! DO NOT USE THIS TRAVEL SERVICE OR THEIR APP.

I entered credit card info and it said that it couldn’t process that info. Tried a second card and it went through. I now have charges on both cards. Expedia says that isn’t possible. Clearly it is.

I NEVER USED THIS SITE AND IM SIGNING UP JUST TO SAY

DO NOT USE EXPEDIA!

I was trying to cancel a flight (how easy) I have called them 10 times and they were just saying there is nothing we can do cuz their tickiting team is not answering

Like how’s that my problem? And they kept saying there’s nothing I can do

They emailed the “team” but it’s just bs cuz they emailed them 10 times before

In a nutshell DO NOT USE THEM just book straight from the airlines with offices so they can have some accountability

I booked a rental car through Expedia and received a full confirmation with no issues.
Later, when I tried to modify the reservation, I was sent back and forth between Expedia and the rental company multiple times. Neither side wanted to take responsibility.
So I went directly to the rental location, and that’s when I found out the real problem.
The rental company does not rent to local residents with a Florida driver’s license.
This was NEVER clearly disclosed during the booking process.
Let that sink in: Expedia allowed me to complete and confirm a reservation that was not even valid based on the rental company’s policy.
If I hadn’t gone in person ahead of time, I would have shown up on the day of my trip with no car.
That’s not a small inconvenience that’s a complete failure of the booking system.
Expedia should:
Clearly flag major restrictions like this before checkout
Prevent bookings that violate partner policies
Take responsibility instead of redirecting customers in circles
Instead, I wasted time, dealt with unnecessary stress, and had to chase down a refund that should have been automatic.
This experience seriously damaged my trust in using Expedia for future bookings.
Use caution when booking through third-party platforms, you may not be getting the full picture.

Extremely bad customer service, will never use Expedia again

I find this site reasonable

In 2025, we cancelled our original flight due to a family emergency. We received a flight credit from Expedia to use the following year before June when it would expire. My mom called to the redeem the credit for a flight on April 21-28, 2026. On April 2, Expedia cancelled the flight for no explanation. The rep said that he could see the flight on Delta's side, but not on Expedia's, and my mom didn't get an explanation from the supervisor. Delta honored the flight credit on the itinerary number, and luckily, the Delta agent waived the change fee and the additional fare difference.

Don't trust Expedia! They're a sham!

Booked a car reservation, price was wrong. No help from customer service.