Worst ever customer service and supervisors. I am supposed to be a platinum customer and level of help i got a kinder garden child can be more helpful. Thats my final mistake. There app when booking i... See more
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Terrible. Customer service is incredibly slow, have been going back and forth with them for days just to simply change my flight. One minute there is technical issues and I have to call them back in a... See more
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Perhaps the worst experience ever received from anyone. Booked late online for Euro Disney, their system glitched and booked the tickets for the following day. They phoned us to verify we sa... See more
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Stuck in between them and an airline. They ignored my emails, then claimed they didn't understand my emails (I'm a former English teacher and speech and language therapist, the emails were written for... See more
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Company details
Expedia.co.uk
Written by the company
Expedia Price Guarantee
We all like to get value for money, and there's nothing worse than booking a Hotel or a Flight + Hotel (when booked together) and then finding it cheaper elsewhere, so we've come up with the following guarantee:
Hotel Only Bookings:
If you book and pay for a hotel room on Expedia.co.uk and later find a lower rate for your hotel room on our site or another site just let us know and we'll refund the difference to you. It's that easy.
For hotel bookings, unlike some other sites, we don't just give you 24 hours from the date you book your hotel - if you find a lower price, anytime, right up to the hotel's free cancellation deadline just let us know and we'll match the price. So it doesn't matter if you find a lower price 3 hours after you book or 3 months after, our Hotel Price Match Guarantee still applies.
Of course, the lower price you find needs to be like for like - the same hotel, dates, length of stay, rate plan, room type, and include all taxes and fees - but it really is that simple.
Flight + Hotel Bookings (when booked together):
If you book and pay for a Flight + Hotel (at the same time) on Expedia.co.uk and WITHIN 48 HOURS find a lower rate for your Flight + Hotel combination on our site or another site just let us know and we'll refund the difference to you. It's that easy.
Of course, the lower price you find needs to be like for like - the same dates, flight number, flight times, length of stay, hotel, room type and rate plan and include all taxes and fees - but it really is that simple.
http://www.expedia.co.uk/daily/price-guarantee/default.aspx
Contact info
London, United Kingdom
- +44 20 3024 8211
- www.expedia.co.uk
Get in touch with Customer Service
1.2
Bad
6K reviews
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When a simple booking is reversed 12…
When a simple booking is reversed 12 times no matter how you modify it, even choosing different options, it becomes rather laborious and a complete waste of an evening. The booking process has now got to the point where one wonders if the adverts are real. Would never use this company again. Avoid
9 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi Michael Flynn,
Thank you for letting us know. We’re sorry for the difficulties you experienced with the booking process and for the time it took to try to get things sorted. This isn’t the experience we want for our customers.
Our teams are reviewing what happened to help ensure the process works smoothly going forward. Please contact us at expedia.co.uk/helpcenter and share your itinerary number and any relevant screenshots so we can assist you directly.
Thanks,
Expedia Customer Support Team
Never using Expedia again.
I have booked a series of flights through Expedia. The return leg of the trip takes us from Ushuaia, via Buenos Aires and Madrid to London. The flights that I picked were done with care so as to avoid having to change airports in Buenos Aires.
Yesterday morning I received notification from Aerolineas Argentinas that they had changed my flight from Ushuaia: they have changed the arrival airport from EZE to AEP - with a 1 hr 45 minute connection. The recommended minimum connection time for those two airports is 3 hours.
I telephoned Expedia and 'the best' that their help desk operator could offer was to cancel the flight and issue a refund.
This clearly is unacceptable. They are legally responsible for sorting out an alternative routing.
Having had no luck on the phone, I tried contacting them via email. Their response was "We have been exploring flight options for you. However, as per the airline's policy, no suitable flights are available at this moment. We are pleased to offer you a full refund. This option is complaint with the airline's policy which only allows rebooking for the same origin and destination."
We have not changed the origin, we have not changed the destination. It is still their issue to resolve.
It really does feel that their standard operating procedure is to encourage customers to accept a refund and the sell a more expensive alternative routing.
--------Update----------
After sending an email to their CEO, I rapidly had this issue resolved. We are now departing an hour earlier and won't need to change airports. Whilst I am pleased that the issue has been fixed, it should never arisen in the first place.
8 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi Simon Coates,
Thank you for taking the time to share your feedback about the flight change and the support process. We understand how important it is to receive clear guidance and timely assistance when travel plans change.
We’re glad the situation was resolved and that your updated itinerary is now more convenient. Your comments have been shared with our teams as we continue improving how schedule changes are handled so customers receive faster, more consistent support from the start.
If you have any questions or need further assistance, please visit expedia.co.uk/helpcenter so we can help you directly.
Thanks,
Expedia Customer Support Team
Lack of support, compounded by zero response to complaint
Following cancellation of our outbound flight, Expedia sent a single notification which didn't make sense (I.e. flight delayed to an *earlier* time). After phoning them from the airport, the itinerary details had to be repeated to various "agents", and they failed to give any support or advice before contacting the airline - which they were unable to do! I submitted, via their app, a complaint, which has not been acknowledged or replied to. A further complaint about the non-response has also been ignored.
1 June 2026
Unprompted review
Reply from Expedia.co.uk
Hi Barry,
Thank you for sharing your experience with us. We truly appreciate you taking the time to provide this feedback, it helps us identify where we fell short and where we need to improve our communication and support.
We understand how stressful it is to manage changes at the airport and then have to repeat details across multiple calls. Please accept our sincerest apologies for the frustration and silence you have experienced, this is certainly not the standard of care we strive to deliver.
To receive prompt support, please visit Expedia.com/service and sign in to your account. Upon signing in, click the Help button in the lower-right corner to initiate a consultation with a member of our team. You can also reach us by phone at +44 (0)20 3024 8211. We appreciate the chance to make this right and restore your confidence in us.
Thanks,
Expedia Customer Support Team
Expedia breach ATOL Package protection regulations
Do not book a package with Expedia. As others also note, they have complete disregard for the Package Travel and Linked Travel Arrangements Regulations 2018. Despite the law being clear, Expedia ignore it completely and you have no protection in the event of cancellation of the package.
Booked a package through Expedia for departure in early March 2026. Received ATOL Protection certificate from Expedia confirming "Package (Single Contract)".
Flights via Middle East were cancelled due to the conflict in Iran - fair enough. Tried to get Expedia to reroute via flights that continued to operate but they wouldn't. As a result, the package was cancelled. Like others, after much back and forth, Expedia eventually refunded the hotel only, making it out like an exception on this ocassion etc etc.
As of July 2026, I still have no refund for the cancelled flights. I have spent hours on the phone and live chat with Expedia but they keep referring me to the airline. The airline, who have issued a refund voucher to Expedia, keep referring me back to Expedia.
The consumer protection regulations are crystal clear but Expedia do not engage. Among many other conversations, I have sent them the following but received no response:
I note from a recent letter from the Competition & Markets Authority (CMA) to package holiday organisers (of which Expedia is one in this case) particularly that:
(Paragraph) 12. The CMA expects organisers:
a. To offer the consumer a right to cancel and receive a full refund within 14 days if, due to circumstances beyond its control, the organiser needs to alter significantly any of the main characteristics of the package. This refund is a statutory right under regulations 11(4), 11(5)(b) and 11(8) of the PTRs.
b. To have robust processes in place so that when a package holiday is cancelled by the organiser under regulation 13(3), or the consumer when they are exercising their rights under regulation 12(7) of the PTRs, the consumer is provided with a full refund within 14 days. This refund is a statutory right under regulations 12(8), 13(3) and 14(3) of the PTRs.
Furthermore:
(Paragraph) 14. In reviewing the complaints, we discovered that some organisers were not providing refunds to consumers unless and until they had themselves received back the payments they had made to airlines or accommodation providers. However, the fact that an organiser has not itself been refunded by third parties does not in any way relieve organisers of their duties under the PTRs. It is organisers that are legally obliged to refund consumers in these situations, irrespective of whether funds are first received back from third party service providers.
1 March 2026
Unprompted review
Reply from Expedia.co.uk
Hi Laurence,
Thank you for taking the time to share such a detailed account of your experience. We understand how stressful and time-consuming it can be to be left with an incomplete refund after a package cancellation, especially after multiple contacts and being directed between different parties. We sincerely apologize for the experience you’ve had.
We want to reassure you that we take refund concerns seriously and our goal is always to ensure customers receive the support and resolution they’re entitled to.
To protect your privacy, please visit expedia.co.uk/helpcenter/ and sign in. Then click the "Help" button in the bottom right corner to connect with our support team and provide your itinerary number and phone number. This will help us investigate the details privately, understand what happened, and look into it further.
Thanks,
Expedia Customer Support Team
Terrible customer service
Terrible customer service. They are leagues below their competitors such as Booking, Agoda and Trip.
After I'd confirmed the booking and before reserving the hotel the price increased. When arriving at the hotel I was told I needed to pay Malaysia tourism tax despite the booking confirmation saying Expedia paid this. My friend who booked the same hotel through Booking.com did not have this issue and I was told Agoda does not have this issue. There is no option to phone customer service through the app and the only option is live chat which puts you through to an Indian support centre with unhelpful agents that cut you off if you take more than 4 minutes to reply.
Save yourself the hassle and book through a different company.
UPDATE:
I phoned up the 'dedicated' telephone number and had to go through a 5 minute call screening to speak to someone and then went through security again. The line eventually gets through to an Indian call centre. The agent that I spoke with was as helpful as he could be but could only take feedback to pass on. The reply to this review suggested that Expedia wanted to do something to put this right but I don't think that was actually the case.
6 July 2026
Unprompted review
Reply from Expedia.co.uk
Dear Stephen,
Thank you for taking the time to share your experience. We truly appreciate your feedback, as it helps us improve.
We understand how frustrating it is to encounter an unexpected price difference and unclear information about the tourism tax at the hotel, especially when your friend’s experience was smooth. Our goal is always to provide a clear, stress-free journey from booking through check-out, and we’re sorry we didn’t meet that standard in your case. We also recognize that your time is valuable, and our support channels should feel efficient and helpful.
Please know we’re taking your comments seriously and will use them to improve booking transparency and strengthen our live chat support. We’d like the opportunity to look into your booking in detail and help resolve this properly. For dedicated assistance, please contact us at +44 (0)20 3024 8211.
We appreciate the chance to make this right and restore your confidence in us.
Thanks,
Expedia Customer Support Team
Left a child without a bed!!
Should be zero stars. I booked a property through expedia which was a two bedroom apartment for four adults and one child. This booking was passed straight to Vrbo (who I have never used before) and after arriving at the property I was told the accommodation was cancelled even though Vrbo sent me confirmation three days prior with check-in details. We were in Cardiff for a Metallica concert therefore all accommodation was pretty much fully booked. Vrbo told me they would refund the accommodation and if I found somewhere else they would compensate up to £300 but I had to pay it out first. The only accommodation I could find to house all five of use was at a cost of £1,100 which I simply did not have therefore we had to drive over 4 hours home with a child, if we'd have got the train, that would not have been an option. It's one thing leaving adults homeless for one night but they also left a child homeless which is unforgivable!!! Expedia then passed the buck to Vrbo even though my contract was with them and they have the legal requirement to deal with it. We missed the band because we did not want to drive through the night with a child in the car therefore leaving us £426 out of pocket plus £100 fuel costs. I used to use both hotel.com and expedia when I stayed away with work, but as they are both run by the same company, I will not use either of them again and will definitely not be using Vrbo either. The response from expedia to this review was also unhelpful just telling me to go to the help centre. This is what I have already done and nobody at expedia was interested in my issue, the fact we missed the gig of a lifetime for my daughter, the fact we lost £426 on gig tickets and the fact we had an 8 hour round trip for no reason with approximately £100 worth of fuel used!!!
28 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Catherine,
Thanks for taking the time to let us know what happened. We’re sorry to hear about the issues with your booking and understand how frustrating this must have been for you and your family.
Please visit expedia.co.uk/helpcenter, sign in to your account, and click the Help button in the bottom right corner. Our team will be able to review your booking details securely and help you further.
Thanks,
Expedia Customer Support Team
Trading Standards need to look at this company
I booked a package with Expedia, including a hotel that was advertised by Expedia as including breakfast. On contacting the hotel Expedia have booked room only.
I spoke to Expedia who claim that whilst they advertise as breakfast being included, you are not actually paying for breakfast, but for the 'entitlement to buy breakfast when staying at the hotel'. I have also complained twice to Expedia who haven't even bothered to respond.
I will now be progressing to Trading Standards, I urge anyone to avoid Expedia - as the majority of other reviews show, this company is a borderline scam.
***UPDATE***
Following your reply to this review, I did contact you via Livechat. Despite providing screenshot proof of the price quoted including breakfast (matching the amount I paid) I have yet again been met with excuses. Mistakes happen, but it's how you deal with it that counts. I gave you the opportunity to simply put this right but instead Expedia simply try to deflect and ignore. I will now proceed to take this further.
17 May 2026
Unprompted review
Reply from Expedia.co.uk
Hi Russ,
Thank you for sharing the details of your experience. We hear you, and we completely understand how frustrating it is to arrive at your destination and find that your booking is not what you expected. You deserve clear communication, accurate bookings, and timely responses when you reach out for help. We are truly sorry that we fell short of those standards and left you feeling ignored.
Your experience matters to us, and we want to ensure this is reviewed properly by our dedicated team. If you are open to giving us another opportunity to look into this, clarify what happened and work toward a resolution, please connect with us through our direct channels:
• Call Toll-Free: Dial 1-800-397-3342
• Live Chat: Visit expedia.com/helpcenter
We are here to listen and help make things right.
Thanks,
Expedia Customer Support Team.
Terrible experience, one less customer for Expedia.
Flight purchased 5 months in advance from Palermo to Rome. On trying to check in, flight did not exist. Carrier had rescheduled the flight to another time (5 hours later) and informed me they had notified Expedia in May who in turn had not notified me. The time of the rescheduled flight did not work so I contacted Expedia and asked for a change to another carrier. Spoke to AI / Robots for 2 hours or so and got nowhere - instructed therefore to cancel the flight and I purchased an alternative. Expedia have since refused to reimburse me for the original flight stating I was a "no show."
26 June 2026
Unprompted review
Reply from Expedia.co.uk
Hi John Watt,
Thank you for explaining what happened. I’m sorry you’ve had to deal with this, it’s understandably frustrating.
We aim to share schedule updates as early as possible and review reimbursement requests based on the applicable fare rules and supporting documentation; to protect your privacy, we can’t discuss booking details here, but we’d like to help. Go to expedia.co.uk/helpcenter sign in, and click the Help button in the bottom right corner to connect with support.
Thanks,
Expedia Customer Support Team
Stole money/ waiting for refund
Tried to book a package holiday via Expedia. Upon payment being processed flights were booked via british airways but hotel booking was declined. website told me to use different payment method. I asked support they said no booking went through so flight money would be refunded. Tried again same issue. Been waiting 1 month for the refund. Told me after 2 weeks i would get money in 3-5 days. any delay would be bank issue. Bank said its not them its the merchant.
9 June 2026
Unprompted review
Reply from Expedia.co.uk
Hi Customer,
Thank you for taking the time to share your feedback. We're sorry for the inconvenience you’ve experienced and appreciate your patience. We take booking and refund timelines seriously, and our team is reviewing your request to ensure it’s handled in line with our refund process.
For privacy and to help us assist you, please contact our Customer Support team via expedia.co.uk/helpcenter, log into your account, and select the Help button in the bottom right corner. Please share your booking details so we can review this privately and guide you through the next steps.
Thanks,
Expedia Customer Support Team
I was given a contact to call customer…
I was given a contact to call customer service via trust pilot and it was an on line customer service
I duly gave my itinerary number and followed instructions as given on here
The customer service was terrible they did not want to know they had no time for my husband
Please do not hire a car through this company
We have tried several times to get a refund how many other people have been let down and lost their money by going though this company as a third party loads I suspect
You don’t even deserve one star Expedia you deserve no stars
6 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi Susan,
Thank you for reaching out and sharing your experience. We are truly sorry for the inconvenience and frustration this has caused. We completely understand how stressful it is when you’ve followed all the right steps and still feel like your concerns weren't properly addressed, especially when it impacts your husband and your travel plans.
Please be assured that we take your feedback seriously. We want to review your case privately and make things right. Please visit Expedia.com/service, sign in to your account, and click the Help button in the bottom-right corner to connect with our team. Please have your itinerary number and the email address used for the booking ready so we can assist you as quickly as possible.
Thanks,
Expedia Customer Support Team
If there was an option to leave zero…
If there was an option to leave zero stars I would have. I have had an incredibly difficult experience with customer service and the unwillingness to help is astronomical. Please avoid booking (especially anything important such as flights) through expedia. Book directly with airlines/hotels etc or with a reputable travel agency. ** I have tried contacting customer service following your response, still having a terrible time and keep getting messed about.
4 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi Kim,
Thank you for sharing this feedback. We are sorry to hear you felt unsupported and that getting help was so difficult, especially when you are booking something as important as flights. That is not the experience we want anyone to have, and we take concerns like this seriously.
If you still need help with a booking or flight, please visit expedia.co.uk/helpcenter to reach our team securely so we can review your trip details privately. If everything has already been resolved, we still appreciate you raising this, as it helps us improve the experience.
Thank you,
Expedia Customer Support Team
Update:
Hi Kim,
Thank you for taking the time to share this update. We are truly sorry to hear that your experience has continued to be so challenging, especially after reaching out again for support. We understand how important it is to receive clear and timely assistance when travel plans are involved.
This is not the level of service we aim to provide, and we would like the opportunity to review your concerns further in a secure setting. For further assistance, you can contact us at +44 (0)20 3684 2910 so our team can look into your booking details privately and provide the appropriate support.
Thanks,
Expedia Customer Support Team
I was going to give you my story of my…
I was going to give you my story of my experience with Expedia, however with all the ratings on terrible which is exactly what it is I don’t need to bother if I could give it a -10 I would, so I won’t waste my time
8 March 2026
Unprompted review
Reply from Expedia.co.uk
Hi Beatrice Berland,
Thank you for taking the time to share your feedback. We understand how important it is to feel supported throughout your booking, and we recognize that your experience did not meet your expectations.
We’re committed to improving and would appreciate the opportunity to look into this further. For privacy and to help us assist you as quickly as possible, please visit our Customer Support team via expedia.co.uk/helpcenter, log into your account, and select the Help button in the bottom right corner. Please share your booking details so we can review this privately and help with the next steps.
Thanks,
Expedia Customer Support Team
Double booked a hotel room by mistake.
Double booked a hotel room by mistake.
Tried to cancel but was given the runaround for two hours before giving up.
We were put in a contiuous loop with different phone numbers to call.
Appalling! Completely blatant !
Use at your peril .
3 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi John Curnoe,
Thank you for taking the time to share your feedback. We understand that cancelling a booking can be time-consuming, especially if you’re redirected during the process. We appreciate you bringing this to our attention.
We’re reviewing our cancellation process to help ensure it’s clearer and more straightforward going forward. If you’d like us to look into your booking, for privacy and to help us assist you as quickly as possible, please visit our Customer Support team via expedia.co.uk/helpcenter, log into your account, and select the Help button in the bottom right corner. Please share your booking details so we can review this privately and help with the next steps.
Thanks,
Expedia Customer Support Team
Shocking Refund services
I wish I could give them 0 tbh - it’s taken over 3 weeks for them to realise that I’m due a refund after countless calls, emails and rude customer service agents. Also many agents I spoke to never wrote down our communication or call that I had with them which further delayed me getting my refund! Just know if you’re booking with them don’t expect an easy ride with getting a refund should you need it.
Aswell I am 24 and booked a car under Expedia for me to turn up and the company said they will only hire to 25. When I explained to the car company and Expedia that I had stated my age at the time of booking and the policy did also document that additional fees may apply for young drivers Expedia completely dismissed me saying it was my fault for booking with them. When in fact it’s Expedia’s responsibility to not show me unsuitable services when I’ve provided the correct details. I’d just completely avoid Expedia if i was you and use ANY other booking platforms available
3 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi Keisha,
Thank you for taking the time to share your experience. We’re sorry to hear about the experience you had with your booking and the difficulties you faced while trying to arrange your refund. We understand how disappointing this is, especially after you provided the correct details at the time of booking.
We also appreciate you raising the car rental concern. Please be assured that we aim to provide respectful service, clear communication, and accurate booking information, and we’d like the opportunity to review what happened and help bring this to a proper resolution.
For privacy and to help us assist you as quickly as possible, please visit our Customer Support team via expedia.co.uk/helpcenter, log into your account, and select the Help button in the bottom right corner.
Thanks,
Expedia Customer Support Team
I would give them zero stars if I…
I would give them zero stars if I could. Booked flights with this scamming company . One flight the airline have said we’re not booked on and have never booked on. Expedia have charged us full price for both flights and can’t get the money back
2 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi LPT,
Thank you for sharing what happened. We truly understand how concerning it is to be charged for flights and then be told by the airline that one segment is not showing as booked.
Our team will review your itinerary and payment details to confirm the booking status and what options are available.
For your privacy, please contact us at Expedia.co.uk/service with your itinerary number and the email address and phone number on the booking so we can locate your reservation and assist.
Thanks,
Expedia Customer Support Team
No response to request for refund. Feels like a scam.
I requested a cancellation of the return leg of an emirates flight booked through Expedia from London to India with a stop over in Dubai. I rang up the Delhi office and asked for cancellation of the flight and the refund of the return section due to the war in the Middle East war and the targeting of Dubai airport by drones and missiles. I had no choice as apart from the Danger the U.K. had issues a travel advisory to stop all travel to the emirates by U.K. citizens as it was declared unsafe. My insurance policy would have been also cancelled. I was told by emirates in Delhi that I will receive an email from Expedia with regard to my refund. I have received no communication for three months. Dealing with Expedia feels like they are running a scam.
1 April 2026
Unprompted review
Reply from Expedia.co.uk
Hi Prince,
Thank you for sharing what happened. We truly understand how important it is to receive clear updates after requesting a cancellation and refund, especially when travel advisories and safety concerns are involved.
Our team will review your itinerary and the refund request history to confirm the current status and what options are available.
For your privacy, please contact us at Expedia.co.uk/service with your itinerary number and the email address and phone number on the booking so we can locate your reservation and assist.
Thanks,
Expedia Customer Support Team
Booked Hotel
Booked Hotel, Expedia then send an email 'your booking won't now be honoured, hotel no longer operating'! Then get email from hotel 'booking will be honoured' by which time I'd booked an alternative so had duplicate bookings. Contact Expedia requesting cancellation of initial booking. Expedia cancel ALL!
Truly awful!!
1 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi John Booth,
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been with the hotel booking confusion. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your booking reference, payment confirmation, and travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
Expedia are useless
My wife is atuck in Norway as Expedia will not correct the name on her ticket. They blame the airline and the airline blame them. Do not use...
2 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi Me,
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been with the ticket name issue. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your itinerary number, the airlines involved, and your travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
Worst customer service
Worst customer service. My whole trip worth more then £3000 was aborted due to missed and delayed flights. Zero help or backup help. Couldn’t contact Expedia as every time a virtual agent was offered and this was the worst as the person either was unhelpful or left the chat halfway. Seemed like they went through the motions with no real motivation to help. Had to write off the money.
3 January 2026
Unprompted review
Reply from Expedia.co.uk
Hi Damyanti
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to have your trip disrupted and to feel unsupported. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your itinerary number, the airlines involved, and your travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
I bought a ticket and after paying and…
I bought a ticket and after paying and everything I haven’t received anything when I tried to contact them they said we don’t have you in our records although I’ve sent them all the evidence don’t ever buy from them
1 July 2026
Unprompted review
Reply from Expedia.co.uk
Hi Abderrahmane kendil Abs,
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your itinerary number, the airlines involved, and your travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
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