EXER Rent A CarReviews 

I had a very disappointing and stressful experience with Exer at Mykonos Airport.

Although the rental voucher did state that a credit card was required for the deposit, I only noticed this when I landed—my mistake. I had a debit card and was ready to pay the €800 deposit, as I’ve done with other companies without issue.

What followed was even worse: I was offered shady alternatives—pay in cash, or use my debit card if I agreed to a non-refundable €100 “fee” (€20/day), which was never disclosed during booking. The process felt manipulative and untrustworthy.

Stranded at the airport, I found many reviews warning of the same—including withheld deposits and surprise charges. I had to pay over €40 for a taxi and book with another provider just to salvage my trip.

Exer also charges a €15 cleaning fee on return unless you want to clean it yourself - something I’ve never encountered in years of hiring cars.

I strongly advise avoiding Exer entirely. It’s not worth the stress, the hidden costs, or the risk.

Kefalonia AirPort - Alex was extremely kin, he accommodated us even within the limits of our credit cards, provided us with a suitable car, and even drove us back to the airport after we returned it. The best!

Good staff, efficient and friendly. The team seemed really happy to greet us and the owner made every effort to make us feel comfortable.

Do not use! Booked in advance from the UK for a passenger van in Orlando. Paid in full in advance. Was taken by shuttle to pick up vehicle but they would not allow me to pick it up without paying an additional compulsory $420 (not deposit). I tried to show them the rental agreement which clearly said paid in full and all additional items were optional, but they insisted I had to pay extra as I wasn’t a Florida resident!! I couldn’t even get an immediate refund and am still awaiting this from the booking website (DiscoverCars) and I have no car for the week 😭😩

Worst car hire experience I've ever had (Athens) Thought the days of hire car companies scamming people was over. Returned the car, advised them we were running late for the airport. We then get informed This tiny tiny tiny mark (still verifying if it was on the car previously, see photo attached) which they found almost immediately despite being near invisible, would cost us €75. We said surely this comes under wear and tear at best? The woman then informed us it was not damaged, but an admin fee? (Which made no sense). When questioning it, she said "if you don't pay, you must get your own taxi to airport, we will not take you" .wow. we had no time left to even negotiate due to our impending flight time and had no choice to pay it (we had our bags taken out of the shuttle vehicle!!!). The other staff were great. I would avoid this scam house like the plague it is.
Oh and the "intermediate SUV" We paid for , was a Citroen c3....

Went to pick up my car, but wouldn't accept qmy bank cards due to them being from a virtual bank. Then tried to charge us €300 to change the primary driver on the booking to a member of the group with a credit card from a "brick and mortar".

Wow, this was a once in a lifetime experience. To sum it up:

- Car was prepaid in full, incl. insurances and taxes.
- On arrival in Miami, at some scrappy backyard carpark, Exer wanted to charge me a 1000 dollars extra for all kinds of stuff, excluding 400 dollars token rent for toll (!), but including additional insurance and the rental of the car, which was already paid for (and yes, I know exactly how it works with insurance).
- I called the intermediary EconomyBookings to intervene, and waited for 20 minutes while they had an argument on the phone with Exer management.
- That same Exer management refused to talk to me in person though, but hid behind the desk employee instead.
- The intermediary then advised me to NOT pay, because it was a scam. So I went back to the airport with my two small children, trying to find alternatives.
- The printed Exer 'bill' I wanted to take was ripped out of my hand, because they did not want me to take it. I managed to take a picture of it and used it as evidence to get my money back.
- Now here we are, 6 weeks later. Today I heard the intermediary (EconomyBookings) is going to compensate me in full.

However, I felt obliged to warn others for EXER. Some people may have a good experience, but that is only a cover up for these kind of ripp offs.

Btw, I managed to rent a car at Sixt the next day, and paid even less.

Exer refused to hand me the car I had reserved and allready paid for because my name on my drivers license didn't match my name on the credit card I had used.
Explanation is that my drivers license is 25 years old and I have got maried and took my wifes lastname.
So Exer said that there would be a problem returning the deposit because of that.
I have traveled many places ind both Greece and Spain and have never experienced problems with the mismatch with my last name before. So that was completely ridicoulous.

Besides a desposit of 1000 euro is crazy.

I then had to cancel the reservation and had to pay for 3 days because of that. They offered me a new deal for around 700 euro which was more than double the originally price for the same car. Pretty rude I have to say. So nothing positive to say about my experience with that company. Complete scam.

For our holiday in Greece, we had booked a car at EXER Thessaloniki and had paid an advance. When picking the car up, the manager refused the agreement on the basis of a series of unfair, easily refutable arguments about problems with the driving license and the voucher received from the rental broker. We left and rented a car at the rental company around the corner without any problem. Later we heard that EXER (and several other car rental companies) regularly overbook their cars, and then get rid of the unfortunate travelers to get out of the contract. That likely explains our experience. We lost our advance fee.

I am typically cautious when hiring a car abroad with pressure upselling on insurance etc but I have to say EX3R Preveza were extremely polite and friendly. We got a larger vehicle than expected and we were encouraged to take any videos & pictures before driving off. Fuel policy was same to same rather than full to full but this wasn't an issue. We will happily hire again

Got a real lesson to take pictures of a car. They also take pictures of the car before they give it to your service, so we thought that thats enough. When returning a car, they found a microscopical scratch from the front that was no way made by us. It was so tiny and wasn't recognisable from their picture, there was a white line that looked liked it on the pic though but they said it is beam of light. The quality of their pics was so shitty that it doesn't made any sense. They said that repairing this costs 350EUR wich is total nonsense. Luckily we had full insurance from booking.com, but still had to pay 40EUR because this insurance company was in UK where we had be in call for 25mins. Surely they will not take the car to repairing, only scamming the insurance company.

Also the customer service was not customer friendly. When we got the car, they described the rules in a very defensive way as if they had 0 pleasure to gave us the car. Left from their stall twice with very bad energy, first when we got the car and second when we gave it back.

Next time when renting a car on a holiday I will not choose car by the price but by the raitings of rental company.

Excellent service at the SXM airport in Saint Maarten. Easy check out/check in. Great customer service. Clean, efficient car in great shape! Thank you!

Esperienza negativa – attenzione a Exer Rent a Car (Larnaca, Cipro)
Ho noleggiato un’auto presso Exer Rent a Car a Larnaca (contratto n. 2801B, targa PAT 322) tra il 25 aprile e il 2 maggio 2025.
All'arrivo, il personale è stato molto cordiale e ha minimizzato i numerosi graffi e danni visibili sull’auto. Nessuna foto è stata scattata, né è stato effettuato un controllo accurato. Al momento della riconsegna, invece, l’atteggiamento è cambiato drasticamente: ci è stato addebitato un danno da €150 in modo mirato, senza alcuna prova concreta e con foto scattate solo dopo la nostra riconsegna.

Abbiamo richiesto più volte foto del veicolo alla consegna (25 aprile), ma non ci sono mai state fornite.
La cosiddetta “fattura” che giustifica il pagamento è priva di numero, con data scritta a mano, e non ha alcun valore fiscale.
Abbiamo firmato il modulo danni sotto pressione, a pochi minuti da un volo aereo.

Abbiamo avviato un chargeback con la nostra banca e segnalato la vicenda al Centro Europeo Consumatori.
Consiglio per chi legge:
Se scegliete comunque questa compagnia, fate foto e video dettagliati all’auto al momento del ritiro, incluse targa e ogni angolo.
Meglio ancora: scegliete un altro noleggiatore.
Terrible experience – avoid Exer Rent a Car (Larnaca, Cyprus)

I rented a car from Exer Rent a Car at Larnaca Airport (contract no. 2801B, plate PAT 322) from April 25 to May 2, 2025.

Upon pickup, the staff was friendly and downplayed the many visible scratches and dents on the vehicle. No proper inspection was done, and no photos were taken. However, upon return, their attitude changed drastically: I was charged €150 for a scratch, with photos taken only after the vehicle was returned.

Despite multiple written requests, they failed to provide any photos from the pickup date (April 25) to prove the damage wasn’t pre-existing.
The so-called “invoice” justifying the charge had no invoice number, and the date was written by hand – making it fiscally invalid.
The damage report was signed under pressure, just minutes before our flight.

I’ve initiated a chargeback with my bank and reported the case to the European Consumer Centre.

🔻 Advice to future customers:
If you still choose to rent from this company, take detailed photos and videos of the entire car at pickup, including close-ups and the license plate.
Or better yet: choose another rental company.

We have had a great experience with Exer Rent a car in the airport of Patras/Araxas in Greece.

No hassles, friendly staf and a all around good experience!

Absolutely disappointing experience. This company turned out to be a complete scam. Despite having a reservation, we weren’t even able to take the car with us. Their customer service was unhelpful and dismissive, offering no real solutions. We ended up wasting 4 hours of our day for nothing. Avoid this place if you value your time and money.

Eine absolute Katastrophe – nie wieder Exer!

Ich habe mir bei Exer ein Auto gemietet und wurde auf ganzer Linie enttäuscht. Zuerst musste ich mit anderen Touristen über eine Stunde warten, weil mein Fahrzeug „noch nicht fertig“ war – trotz fester Buchungszeit. Als ich es endlich bekam, war das Auto völlig verdreckt und im Innenraum war deutlich sichtbarer Schimmel, vor allem an den Gurten – absolut unhygienisch und inakzeptabel.

Ich habe das natürlich sofort reklamiert und musste dann erneut über eine Stunde warten, bis ein Ersatzfahrzeug gebracht wurde. Doch damit war das Drama nicht vorbei: Das zweite Auto hatte massive elektrische Probleme und ließ sich beim Parken vor meinem Hotel plötzlich nicht mehr starten.

Als ich den Kundenservice kontaktierte, wurde mir völlig unfreundlich gesagt, es sei mein Fehler und die Kaution von 900 € werde dafür einbehalten. Keine Einsicht, keine Hilfe, keinerlei Verständnis.

Fazit: Schlechter Service, gesundheitsschädliche Fahrzeuge und ein unseriöser Umgang mit Kunden. Ich kann nur dringend davon abraten, bei Exer ein Auto zu mieten.

In English: An absolute nightmare – never again with Exer!

I rented a car from Exer and was completely disappointed. First, I had to wait with other tourists for over an hour because my vehicle was "not ready" – despite having a confirmed booking time. When I finally received the car, it was filthy and visibly moldy on the inside, especially on the seat belts – absolutely unhygienic and unacceptable.

Naturally, I reported this immediately and had to wait yet another hour for a replacement vehicle. But the nightmare didn’t end there: the second car had major electrical issues and wouldn’t start again after I parked it in front of my hotel.

When I called customer service, they rudely told me it was my fault and that my €900 deposit would be used to cover the issue. No understanding, no help, zero accountability.

Bottom line: Terrible service, health-endangering vehicles, and a shady way of dealing with customers. I strongly advise against renting a car from Exer.

The reservation was easy and fast done online. The customer service could be contacted per Email and the answer came soon.
The car that we booked was not available but upgraded to a better one. The service at the airport was very good. No hidden costs. Very good experience from booking till return of the car.

stay well clear of this company they are a absolute joke over 150 days now and still haven't got my deposit back for a car that was retuned in perfect condition and signed off as that. iv had to use two different email address as they just stop replying back. shocking company stay well clear

After giving us a 20 years old car that stopped working during our trip and scamming us making pay a more than 100 euros for speed fees, we still facing a big problem: 4 months and they didn’t release the deposit charged for the car rental. The company doesn’t answer any email. The support is nonexistent and even their website is out. Did you bankrupt and toke all clients deposits? I demand my refund urgently!! I do not recommend this company even for my enemy…

it is clearly your business practice to betray your clients who were involved in an accident. Although, the other driver admitted his clear fault and it was confirmed by the police report, I did not get back my money. Furthermore, I did not even get an answer from Exer.
I am sure that Exer is improving their financial situation by betraying international clients/tourists.