Exclusive Mirrors Reviews 

839
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Reading the bad reviews you must of got act together ordered huge mirror Grecian style took two to hang that's how big and heavy omg, beside that every thing went like clockwork well done.Exclusive m... See more

Rated 5 out of 5 stars

I’ve read some negative reviews on here and I have to disagree with them. My mirror came by next day delivery for no extra cost in fact it was free delivery . The packaging was incredible - a box with... See more

Rated 1 out of 5 stars

Extremely poor customer service and delivery! Mirror arrived badly damaged and they took 5 weeks to refund after threatening to involve Trading Srandards. I hope someone actually reads this and takes... See more

Rated 5 out of 5 stars

I couldn’t get my order to go through online so I rang through. I was helped through the whole process and my delivery came so well packed I shouldn’t have worried that there would be any damage. I wa... See more

Company details

  1. Interior Designer

Information provided by various external sources

Exclusive Mirrors are one of the largest and best respected online mirror stores in the UK. At Exclusive Mirrors we are aware that you want to find your dream mirror without spending a fortune, therefore we ensure our prices are the best anywhere on the web. We are a family run business that is passionate about interior design and believe our customers deserve the finest quality at affordable prices.


Contact info

4.0

Great

TrustScore 4 out of 5

839 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(839)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

Amazing service, very quick delivery and perfect quality of the products!

21 October 2019
Unprompted review
Rated 1 out of 5 stars

DON'T USE EXCLUSIVE MIRRORS !!!

Ordered & paid for a mirror. Waited almost 2 months for delivery. Never received the mirror!
& Then, received paperwork saying Exclusive Mirrors had gone into liquidation!
My Credit Card company had to sort it out on my behalf, to refund me my money.

How they are still trading, I don't understand???

DON'T USE EXCLUSIVE MIRRORS!!!!

6 October 2019
Unprompted review
Exclusive Mirrors logo

Reply from Exclusive Mirrors

Exclusive mirrors is no longer in liquidation, the website is  under new ownership and has been since MAY this year,  Our friendly staff have 15 years experience selling mirrors on line.

Our apologies that you have had a bad experience with the previous owners of Exclusive Mirrors, we would like to invite you to come back and use us again,  We pride ourselves in giving a high level of customer service and satisfaction from start to finish.

Rated 1 out of 5 stars

I ordered a mirror on 30th July 2019…

I ordered a mirror on 30th July 2019 and as it was a large mirror it was to be a special order and would take 4 to 6 weeks. I have tried calling and emailing over the last three days for a delivery date and have only been able to leave a message. I have tried to call again today and the mail box is now full so I expect there are others like me. THANKFULLY I paid for this mirror on a credit card so I will be contacting my card company.

6 September 2019
Unprompted review
Rated 1 out of 5 stars

Disgraceful

Ordered and paid for two mirrors in November 2018. They arrived in February 2019. One was ok but I had to send the other back because the quality of the finish was so poor. Sophie promised me a refund of £171.60 on Feb 5th 2019- never to be received. I paid by debit card. Terrible company. I am so annoyed with myself for not researching them more thoroughly. Anyone called Watchdog about this company yet?

11 June 2019
Unprompted review
Rated 1 out of 5 stars

I am same as many on here who got…

I am same as many on here who got ripped off. I have reported site and the company to Action Fraud organisation and will be taking matters to court, as it seems like very well set up activity to rip off customers. First they make you wait for delivery over time frames for Undelivered goods claim via bank to work, than claim as you paid with debit card you not protected and they do not have money to give.
They are back up and running despite liquidation, claiming that they have sold company, but old instagram is reactivated and webpage as well.

11 June 2019
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service I received

Ordered a mirror on Bank Holiday Monday and received it the following Tuesday. Was concerned after reading other reviews of poor service and hadn't received any emails however called their office who confirmed mirror was being delivered that day - turns out emails were in the spam folder.
Really pleased with the service I received and very happy with the mirror - will not hesitate to use them again.

23 May 2019
Unprompted review
Rated 3 out of 5 stars

Mirror finally came

Just when I was thinking I’ve lost my money my mirror came after 3 months. An order I placed last year took 2 months. Both mirrors are absolutely beautiful so I’m sad they’ve gone into liquidation and that people have lost money

13 April 2019
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, I would give less than 1 star if it was possible. We ordered 2 mirrors on 5 November 2018 and we are still waiting for a refund for one of the mirrors that never arrived, it’s now 22 March 2019! I tried phoning in January and was told that there was a glitch in the system over Christmas but now that I had phoned it would be refunded within a week. This did not happen. I have tried phoning again and the voicemail says that they cannot take my call at this time. Avoid avoid avoid! We bought our mirror from cult furniture in the end who were excellent!!

22 March 2019
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!!

AVOID!!!!!
Like a lot of other people on here I have been conned by this company. I ordered a mirror in December and have been in regular contact with 'Sophie' in Costumer Services who always had an explanation to why I hadn't received my order. She reassured me every time that I would receive my mirror.
I now understand that these were blatant lies.
From reading other reviews it sound like they have continued to take people's money despite knowing that they would never deliver the goods.
Surely, this is criminal activity??!!??

19 March 2019
Unprompted review
Rated 1 out of 5 stars

Disgraceful company

Disgraceful company. They have lied to me consistently regarding my order. They very quickly took my money but even after 3 months of phoning, e-mailing etc they didn't bother to inform me they went into liquidation.
The lowest of the low.
DO NOT DEAL WITH THIS SO CALLED COMPANY-ICALL THEM SCAMMERS!

9 March 2019
Unprompted review
Rated 1 out of 5 stars

Thieves

Ordered a mirror last year - to be told despite them taking my money the mirror was out of stock! Told that they would either give me a gift voucher up to the sum, or I could wait until the next batch was delivered in February. As I really wanted that mirror I decided to wait! Chased them twice in Feb, they promised it was due for delivery by the end of the month! End of the month came and bang email comes through to tell me they are in liquidation! Oh what a coincidence! They knew this all along! Wish I’d paid by cc now! Can’t believe I’ve been conned!

5 March 2019
Unprompted review
Rated 1 out of 5 stars

Appalling company

I cant believe I got caught out by this appalling company. Ordered mirror and after 2 months chased it and was given another delivery date but cancelled the order as was disgusted by the lack of communication. Obviously now lost my £124 as refund was due last week. No communication to say firm in liquidation.

1 March 2019
Unprompted review
Rated 1 out of 5 stars

Thieving company!!!

I ordered on 21 Jan 19 and chased up the order today to find that they took my money knowing they are were going into Liqidation - something which it appears happens regularly.

Paid by DD so trying to claim back money through bank but unlikely! How can these companies continue to be operating with a track record like this one!!??

28 February 2019
Unprompted review

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