Evolve Home Energy Solutions Reviews 

608
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, noting that teams work diligently and leave homes tidy. Many highlight the exceptional service, clear explanations, and informative advice provided, ensuring a smooth and positive experience from initial contact to completion. However, some customers also noted issues with communication and project management. A few people experienced unreturned calls and felt ignored when trying to resolve problems, including failed installations or delays. There were also instances of scheduling conflicts, such as scaffolders running late, impacting the overall service delivery.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting consistently great customer engagement... See more

User experience

Users describe positive interactions with the overall user experience, with many reviewers consistently... See more

Customer communications

Reviewers generally express satisfaction with the communication provided, noting that they were contacted the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more

Company replied

Rated 5 out of 5 stars

Joe and Josh, quite the double act of personable, professional and very good at what they do! Evolve seem to have an amazing culture of hiring, training and providing excellent staff and also freelanc... See more

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(608)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bailey was really informative

Bailey was really informative, professional and cannot thank him enough for his advice when conducting my assessment for my loft

21 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

We had Bailey complete our initial…

We had Bailey complete our initial assessment for our loft insulation and callum completed the full assessment. What a fantastic company from start to finish and I can't thank callum and Bailey enough for how professional and efficient they were.

Would definitely recommend to anyone.

11 December 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came to my property today to…

Callum came to my property today to carry out a loft inspection. He was very knowledgeable and explained what was required very eloquently. Very trustworthy and would highly recommend.

Thank you.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was great

Bailey was great, very professional and informative and kept me up to date on what was happening during the assessment

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Cullum from Evolve Home Energy…

Cullum from Evolve Home Energy Solutions carried out a loft assessment at my home and I am very pleased with the service.
He arrived on time and was polite and professional from start. He explained clearly what he was checking and why. He went into the loft and did a proper inspection, not rushed, and made sure everything was looked at carefully.
He answered all my questions in simple way so I understand. I felt he was honest and gave real advice, no pressure for extra work. He also respected my home and left everything clean after.
Very good experience with Cullum and Evolve Home Energy Solutions. I would recommend them if you need loft assessment or energy advice.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Had an assessment done by Bailey,

Had an assessment done by Bailey, he was really helpful and polite in explaining what he was doing and what was to be done. No complaints :)

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Thank you to polite and respectful Callum, and Evolve!

Callum visited us today to carry out a wall insulation survey. What a polite and helpful chap! Not only did he respect my wishes of carrying out exterior work prior to inside, due to my sleeping baby.. but he then managed to sneak around inside so quietly that my baby was still asleep by the time Callum left. Any sleep deprived and exhausted parent will know that this hour or two of nap time is often GOLDEN!
Callum was very informative and I was confident that the job would be completed to a high standard.
Thank you to Evolve and the wonderful Callum! 🌟

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Rhys visited my property today for an…

Rhys visited my property today for an assessment for cavity wall insulation.
He was such a nice polite chap who explained everything to me,he was a very neat worker and even cleaned up afterwards.thank you Rhys.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Fast and efficient …

Callum came to do the epc survey really helpful fast and efficient

23 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Absolutely brilliant job

Shane and Mike came out and did a brilliant job, really nice guys, professional and worked fast. Can't fault them

19 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great feedback!

Rated 5 out of 5 stars

Such a great experience with this…

Such a great experience with this company! They all worked seamlessly as a team to efficiently and professionally install the necessary requirements to make my home more energy efficient.
The quality of workmanship was excellent and it’s made a huge difference to my home in the most beneficial way. Special thanks to Tom for orchestrating the work so brilliantly, and for his friendly and most helpful approach, and the office staff for arranging the work - who were all very helpful and friendly. And to Neil for his quality assessment, he was very helpful indeed, and nothing is too much trouble.
Also special thanks to the highly skilled Connor and Jordan for their tireless commitment to ensuring their work was of the highest standard, they were also very respectful of my home and very friendly. The solar team were also very polite and respectful and did a fantastic job. And thanks also to the excellent work of the electricians Tom and Theo.
All round excellence and much appreciated, I would have no hesitation in recommending this company. Many thanks to you all.

20 January 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review and recommendation!

We’re delighted to hear of the positive experience you had and that the improvements have made such a difference to your home. Your kind words about Tom, Neil, Connor, Jordan & Theo will be shared with everyone involved.

Thank you again for taking the time to recognise the whole team!

Rated 5 out of 5 stars

Joe and josh were very polite and…

Joe and josh were very polite and clean, were here for a good few hours and made it comfortable for me to have strangers in the house

13 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback!

We’re pleased to hear Joe and Josh were polite and made you feel comfortable while working in your home.

Thanks again for taking the time to leave a review!

Rated 5 out of 5 stars

Rhys visited my property today to carry…

Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcoming works also providing tips for me to prepare. He was friendly and professional plus clean, tidying behind himself. Thanks!

13 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re delighted to hear that Rhys made such a positive impression during his visit. It’s great to know he clearly explained the survey process, provided helpful preparation tips, and left everything clean and tidy. We pride ourselves on being friendly & professional.

We’ll be sure to pass your kind comments on to Rhys!

Rated 5 out of 5 stars

Go with Evolve

I've had a great experience with Evolve. Rhys did the initial survey, with Shane and Mike completing the CWI today. They were all professional and friendly, making me feel at ease. Would recommend!

12 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your review and recommendation! Its great to hear the teams made the journey smooth for you.

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