Evolve Home Energy Solutions Reviews 

606
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, often highlighting their politeness and efficiency. Many people noted the excellent service, with teams working professionally, tidying up thoroughly, and explaining processes clearly. The customer service is frequently described as exceptional, with quick responses and a genuine desire to assist, making the overall user experience smooth and stress-free. However, some customers also noted issues with communication, experiencing prolonged periods of no contact and feeling that their concerns were not adequately addressed. A few other people also felt that scheduling was problematic, with cancelled appointments and delays due to scaffolding issues, leading to an unsatisfactory experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting consistently great customer engagement... See more

User experience

Users describe positive interactions with the overall user experience, with many reviewers consistently... See more

Customer communications

Reviewers generally express satisfaction with the communication provided, noting that they were contacted the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more

Company replied

Rated 5 out of 5 stars

Joe and Josh, quite the double act of personable, professional and very good at what they do! Evolve seem to have an amazing culture of hiring, training and providing excellent staff and also freelanc... See more

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

606 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(606)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Callum gave advice on my loft…

Callum gave advice on my loft insulation requirements and I found him very knowledgeable and informative.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Absolutely professional!

Incredible team both : SHANE AND MIKE! Did the cavity wall insulation and our place and from start to finish cant fault anything! Communication was prompt since they knew they were coming, sent updates throughout the day! Once started the job and worked through very polite and respectful men! Clean and work consciously! Very pleased with Shane and Mike! Hardworking and genuine people!

20 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey Grant - exceptional

Bailey Grant was absolutely brilliant during my solar assessment. From the moment he arrived, he was friendly, approachable and easy to talk to – no pressure, no sales tactics, just a genuine conversation about what would work best for us.

What really stood out was how observant and thorough he was. He didn’t just glance at the roof and throw out numbers – he properly assessed everything, explained what he was looking at, and made sure we understood the process. You could tell he knows his stuff and takes pride in doing the job properly.

Most importantly, he was completely honest. He was upfront about the pros and cons, realistic about potential savings, and never once tried to oversell anything. It felt like he genuinely wanted us to make the right decision, not just any decision.

If you’re thinking about solar, I’d highly recommend having Bailey do your assessment. Professional, knowledgeable, and a genuinely great guy to deal with.

4 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Brilliant Service From Bailey

We got in touch with Evolve for a loft insulation assessment, and Bailey carried this out for us. He was helpful, polite, and very informative throughout the process, clearly explaining everything and answering any questions we had. We were really pleased with the service provided and would happily recommend Evolve to others.

21 January 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey completed my assessment

Bailey completed my assessment, he was respectful, professional and knowledgeable. What a credit to the company! Would recommend him and Evolve!

11 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came to do a loft inspection

Callum came to do a loft inspection and offer some advice on efficiency of insulation. His knowledge was excellent and he presented it in a very simple to understand manner which made it easy for us to get to grips with! Brilliant 🤩

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Being housebound disabled the visit to…

Being housebound disabled the visit to review the cavity wall and loft was very informative and honest I would recommend this to any person needing advice going forward looking to have energy saving done brilliant service

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was incredibly helpful.

We had a surveyor named Bailey come to our home, he was a lovely young man who was incredibly helpful and polite. He called us in advance to let us know what time he was coming. He gave us some great advice and was incredibly professional.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Quality loft insulation

After having an expansion on our house, Bailey came out to quote us for loft insulation and I couldn't recommend any else, he conducted the inspection in a professional manner, answering all our questions and queries

15 September 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Great service all round

Callum was professional and friendly this morning when he visited.
He carried out his work efficiently and without any disruption.
Excellent all round!

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

I met with the gentleman from Evolve…

I met with the gentleman from Evolve When the gentleman visited my home to carry out a survey ready for solar panels, I was very impressed with his politeness and professional manner throughout. After the survey was complete he explained to me as to how the Solar Panels work and how to get the most benefits from them.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum visited today to carry out an…

Callum visited today to carry out an EPC survey after the instalation of solar panels. He was friendly, courteous and professional.

Callum took time to explain things in plain English without the need for jargon.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

When bailey visited

When bailey visited, he made me understand what he was doing and how this would be used to decide what would be the most impactful way of keeping my home warmer! Lovely chap, can’t wait for the install

22 August 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

I had Bailey round for a loft…

I had Bailey round for a loft insulation survey and I couldn’t recommend him and Evolve HES enough. He was polite, smartly dressed and very thorough from start to finish. Look forward to the installation.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Had callum round for an insulation…

Had callum round for an insulation survey. What a star he was from start to finish. Explained everything he was doing and even called me a week after to let me know what was happening with our survey. 5⭐️ company.

4 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was really informative

Bailey was really informative, professional and cannot thank him enough for his advice when conducting my assessment for my loft

21 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

We had Bailey complete our initial…

We had Bailey complete our initial assessment for our loft insulation and callum completed the full assessment. What a fantastic company from start to finish and I can't thank callum and Bailey enough for how professional and efficient they were.

Would definitely recommend to anyone.

11 December 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

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